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Warranty details | 21
6 720 608 992 (2011/12)
11 Warranty details
Robert Bosch (Australia) Pty Ltd
(Bosch) Manufacturer's Warranty
(Applicable for purchases from 1 January 2012)
All Bosch hot water units are carefully checked, tested and subject to stringent quality controls.
1. Warranty
Bosch offers, at its option, to repair or exchange this Bosch hot water unit or the relevant part listed in clause 2 below
at no charge, if it becomes faulty or defective in manufacture or materials during the warranty period also stated in
clause 2. This warranty is offered in addition to any other rights or remedies held by a consumer at law.
2. Warranty periods & coverage
(a) Domestic applications: 2 years (parts and labour)
(b) Heat exchangers used in domestic applications: 10 years (parts only)
(c) Commercial applications: 12 months (parts and labour)
(d) Heat exchangers used in commercial applications: 12 months (part only)
All warranty periods commence on the date of purchase of the hot water unit by the end-user. However, where the
date of purchase by the end-user is more than 24 months after the date of manufacture, all warranty periods will
automatically commence 24 months after the date of manufacture.
3. Warranty exclusions
This warranty is VOID if any damage to or failure of the hot water unit is caused wholly or partly by:
(a) faulty installation
(b) neglect, misuse, accidental or non-accidental damage, failure to follow instructions
(c) use of the unit for purposes other than which it was designed or approved
(d) unauthorised repairs or alterations to the unit without Bosch's consent
(e) use of unauthorised parts and accessories without Bosch's consent
(f) use of non-potable water or bore water in the hot water unit (see product instructions for further details)
(g) continued use after a fault becomes known or apparent.
This warranty DOES NOT include:
(a) costs of consumables or accessories
(b) wear and tear, normal or scheduled maintenance
(c) to the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential
losses or other expenses
(d) changes in the condition or operational qualities of the hot water unit due to incorrect storage or mounting or
due to climatic, environmental or other influences.
NOTE: Any service call costs incurred by the owner or user of the hot water unit for any matter not covered by the
terms of this warranty will not be reimbursed by Bosch, even if those costs are incurred during the warranty period.
If the hot water unit is located outside the usual operating area of a Bosch service agent, the agent's travel, freight or
similar costs are not covered by this warranty and must be paid by the owner or user of the hot water unit.
4. Warranty conditions
(a) Proof of purchase may be required.
(b) The hot water unit must be installed by an authorised and licensed installer.
(c) Proof may be required of the date of installation and correct commissioning of the hot water unit has been
carried out to Bosch's satisfaction (such as a certificate of compliance).
(d) Repair or replacement of the hot water unit or any parts under this warranty does not lengthen or renew the
warranty period.
(e) This warranty is not transferable and is only offered to the original purchaser of the hot water unit.
(f) No employee or agent of Bosch is authorised to amend the terms of this warranty.
(g) This warranty only applies to Bosch hot water units purchased from an authorised reseller and installed in
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