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28
PAge heAder.....
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
• Milk not heated enough
(if making a milk coffee)
When the base of the jug
becomes too hot to touch
this is when the milk
is heated at the correct
temperature. Refer to
‘Texturing Milk’, page 20.
No crema • Coffee is not tamped
firmly enough
Refer to ‘Coffee Dose and,
Tamping’, page 18.
• Coffee grind is too
coarse
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’, page 18.
• Ground coffee is not
fresh
Change to freshly roasted
beans. Refer to ‘Bean
Freshness’, page 21.
• Filter holes are blocked Use the pin tool accessory
to clear the holes. Refer
to ‘Cleaning The Steam
Wand’ on page 25.
Machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk
• The machine is
carrying out the normal
operation of the 15 bar
Italian pump
No action required as this
is the normal operation of
the machine.
Coffee runs out around
the edge of the portafilter
• Portafilter is not
inserted into the group
head properly
Insert portafilter into the
group head and align with
‘LOCK’ on the group head
collar, until resistance is
felt. Refer to ‘Inserting The
Portafilter’, page 20.
• There are coffee
grounds around the
filter basket rim
Clean any excess ground
coffee from the rim of the
filter basket to ensure a
proper fit into the group
head.
• Too much ground coffee
in the filter basket
Refer to ‘Coffee Dose &
Tamping’, page 18.
• Ground coffee has been
tamped too firmly
Refer to ‘Coffee Dose &
Tamping’, page 18.
BES810BSS_USC_IB_C14.indd 28 3/07/2014 10:03 am
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