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1
Get Support
1.1
Identify and Register your TV
Identify your TV - TV model number and serial
number
You might be asked to provide the TV product model
number and serial number. Find these numbers on
the packaging label or on the type label on the back
or bottom of the TV.
Register your TV
Register your TV and enjoy a range of benefits
including full support (including downloads),
privileged access to information about new products,
exclusive offers and discounts, the chance to win
prizes and even participate in special surveys about
new releases.
Go to www.philips.com/TVsupport
1.2
TV Help and User Manual
(Home) > Settings > Help
You can use Help function to diagnose and get more
information about your TV.
• TV information - View the Model name, Serial
number and Software version of your TV.
• How to - You can see instructions on how to
install channels, sort channels*, update TV software,
connect external devices and use Smart functions on
your TV.
• Check the TV - You can check if the picture, sound,
Ambilight** are working fine during playing a short
video clip.
• Check the network - Check the network
connection.
• Check the remote control - Perform the test to
verify the TV bundled remote control functionality.
• View weak signal history - Display the list of
channel numbers that were automatically saved
when signal strength was weak.
• Update software - Check available software
updates.
• User manual - Read the user manual for TV
information.
• Troubleshooting - Find a solution for frequent ask
questions.
• Factory settings - Reset all settings to factory
settings.
• Reinstall TV - Reinstall and redo the complete TV
installation.
• Contact info - Show the telephone number or web
address for your country or region.
* Sorting channels is only applicable for certain
countries.
** Ambilight setting is only for models which support
Ambilight function.
1.3
Consumer Care / Repair
For support and repair, call the Consumer Care
hotline in your country. Our service engineers will take
care of a repair, if necessary.
Find the telephone number in the printed
documentation that came with the TV.
Or consult our
website www.philips.com/TVsupport and select
your country if needed.
TV model number and serial number
You might be asked to provide the TV product model
number and serial number. Find these numbers on
the packaging label or on the type label on the back
or bottom of the TV.
Warning
Do not attemp to repair the TV yourself. This may
cause severe injury, irrepairable damage to your TV or
void your warranty.
3
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