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46 English
Troubleshooting
Problem Cause Action
There is no power to
the oven.
• If there is no power
supplied.
• Check whether there
is power supplied.
The oven exterior
is too hot during
operation.
• If the oven is installed
in a place without
good ventilation.
• Keep the gaps
specied in the
product installation
guide.
The door cannot be
opened properly.
• If there is food
residue stuck between
the door and product
interior.
• Clean the oven well
and then open the
door again.
The interior light is
dim or does not turn
on.
• If the lamp turns on
and then off.
• If the lamp is covered
by foreign matter
during cooking.
• The lamp
automatically turns
off after a certain
amount of time to
save power. You can
turn it on again by
pressing the oven
light button.
• Clean the inside of the
oven and then check.
Electric shock occurs
on the oven.
• If the power is not
properly grounded.
• If you are using
a socket without
grounding.
• Check whether the
power supply is
properly grounded.
Troubleshooting
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem Cause Action
The buttons cannot
be pressed properly.
• If there is foreign
matter caught
between the buttons.
• Touch model: if there
is moisture on the
exterior.
• If the lock function
is set.
• Remove the foreign
matter and try again.
• Remove the moisture
and try again.
• Check whether the
lock function is set.
The time is not
displayed.
• If there is no power
supplied.
• Check whether there
is power supplied.
The oven does not
work.
• If there is no power
supplied.
• Check whether there
is power supplied.
The oven stops while
in operation.
• If it is unplugged from
the power socket.
• Reconnect the power.
The power turns off
during operation.
• If continuous cooking
takes a long time.
• If the cooling fan does
not work.
• If the oven is installed
in a place without
good ventilation.
• When using several
power plugs in the
same socket.
• After cooking for a
long time, let the oven
cool.
• Listen for the sound
of the cooling fan.
• Keep the gaps
specied in the
product installation
guide.
• Use a single plug.
NV75R7576RB_EU_DG68-00615J-00_EN.indd 46 3/12/2019 5:11:17 PM
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