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These Warranty Terms and Conditions (‘Warranty’) constitute your agreement
with Sub-Zero Group Australia Pty Ltd (ACN 610 807 899) (‘Wolf’) and will
apply to your service order. The benets given by this Warranty are in addition
to all consumer guarantees and other rights and remedies prescribed by the
Australian Consumer Law and any other applicable laws.
Our products come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
In addition to your rights and remedies under the Australian Consumer Law,
Wolf provides customers with a Warranty where, if any part of a Wolf product
is found upon inspection by an authorised Wolf representative or an associated
licensed technician supplied by either Wolf or a relevant approved supplier
(including a Wolf factory certied service) (‘Service Representative’) to be
defective in materials or workmanship, Wolf will repair and replace the part as
follows:
FULL TWO YEAR WARRANTY* (**Outdoor product full one year warranty)
For two years from the date of original installation, this Wolf Appliance
product warranty covers all parts and labour to repair or replace, under normal
residential use, any part of the product that proves to be defective in materials
or workmanship. All service provided by Wolf Appliance under the above
warranty must be performed by Wolf factory certied service, unless otherwise
specied by Wolf Appliance, Inc. Where the Service Representative is unable
to identify any fault in the product, Wolf may require the consumer to provide
proof that the product is defective. For the avoidance of doubt, defective
products or parts become Wolf’s property. Service will be provided during
normal business hours.
LIMITED FIVE YEAR WARRANTY
For ve years from the date of original installation, Wolf Appliance will repair
or replace the following parts that prove to be defective in materials or
workmanship: gas burners (excludes appearance), electric heating elements,
blower motors (ventilation hoods), electronic control boards, magnetron tubes
and induction generators. If the owner uses Wolf factory certied service,
the service provider will repair or replace the above listed parts at no cost
with the owner paying for all other costs, including labour. If the owner uses
non-certied service, the owner must contact Sub-Zero Group Australia, (using
the information below) to receive repaired or replacement parts. Wolf Appliance
will not reimburse the owner for parts purchased from non-certied service or
other sources.
TERMS APPLICABLE TO EACH WARRANTY
The warranty applies only to products installed for normal residential use. This
warranty does not cover any parts or labour to correct any defect caused by
negligence, accident or improper use, maintenance, installation, service or
repair.
CLAIM PROCEDURE
In order to claim the Warranty, you must cease using the product when a fault
arises, contact Sub-Zero or authourised Sub-Zero dealer where the product was
purchased to report the issue and follow Sub-Zero’s directions regarding what to
do next. Sub-Zero’s general contact details are as follows:
Sub-Zero Group Australia
11-19 Bank Place
Melbourne VIC 3000
Phone: 03 9600 2218 email: [email protected]
EXCLUSIONS
Except to the extent required by law, all consumer guarantees, representations,
warranties, terms and conditions in relation to the products (whether implied
or otherwise) are hereby excluded to the maximum extent permitted by law.
To the fullest extent permitted by law, Wolf excludes all liability for damage or
injury to any person, damage to any property and any indirect consequential
or other loss or damage.
*Stainless steel (doors, panels, handles, product frames and interior surfaces)
are covered by a limited 60-day parts and labour warranty for cosmetic defects.
** Full one year warranty applies to outdoor product. Product must be approved
for outdoor use, designated by model and serial number.
Wolf Appliance International Limited Warranty
FOR RESIDENTIAL USE
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