User Manual LG WXLC-1116B 16kg/9kg XL Front Load Washer Dryer Combo

LG WXLC-1116B 16kg/9kg XL Front Load Washer Dryer Combo - Use Manual - Use Guide PDF.
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  • Owner's manual - (English)

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Owner 's Manual for Washer Dryer Combo

Parts and Specifications

NOTE

• Appearance and specifications may change without notice to improve the quality of the appliance.

Front View

  1. Control Panel
  2. Detergent Dispenser Drawer
  3. Drum
  4. Door
  5. Cover Cap
  6. Drain Pump Filter
  7. Drain Plug
  8. Levelling Feet

Rear View

  1. Power Plug
  2. Transit Bolts
  3. Drain Hose

OPERATION

Operation Overview

Using the Appliance

Before the first wash, select the Cotton wash programme and add a half amount of the detergent. Start the appliance without clothes. This will remove possible residues and water from the drum that may have been left during manufacturing.

1. Sort clothes and load items.

• Sort clothes by fabric type, soil level, colour and load size as needed. Open the door and load items into the appliance.

CAUTION

• Before closing the door, ensure that all clothes and items are inside the tub and not overhanging on the rubber door seal where they will become caught when the door is closed. Failing to do so will cause damage to the door seal and the clothes.

• Remove items from the flexible door seal gasket to prevent clothing and door seal damage.

2. Add cleaning products or detergent and softener.

• Add the proper amount of detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate areas of the dispenser.

3. Turn on the appliance.

• Press the Power button to turn on the appliance.

4. Choose the desired cycle.

• Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected.

• Now select a wash temperature and spin speed. Pay attention to the fabric care label of your clothes.

• Pressing the Start/Pause button without selecting a programme will cause the Cotton programme to begin immediately, using the default settings.

5. Begin cycle.

• Press the Start/Pause button to begin the cycle. The appliance will agitate briefly without water to measure the weight of the load. If the Start/Pause button is not pressed within a certain time, the appliance will shut off and all settings will be lost.

6. End of cycle.

• When the cycle is finished, a melody will sound. Immediately remove your clothing from the appliance to reduce wrinkling. Check around the door seal when removing the load for small items that may be caught in the seal.

Control Panel

The actual control panel may differ from model to model.

Control Panel Features

Description

Power On/Off Button

• Press this button to turn the washing machine on or off.

Programme Knob

• Programmes are available according to the laundry type.

• The lamp will light up to indicate the selected programme.

Start/Pause Button

• This button is used to start the wash cycle or pause the wash cycle.

• If a temporary stop of the wash cycle is needed, press this button.

Extra Options and Functions

• To use the extra functions, press and hold the corresponding button for 3 seconds. The corresponding symbol lights up in the display.

• This allows you to select an additional programmes and will light when selected.

Remote Start

With the LG ThinQ app, you can use a smartphone to control your appliance remotely.

• In order to use this function, refer to SMART FUNCTIONS.

Wi-Fi

Press and hold Delay End button for 3 seconds to initiate the connection of the appliance to the LG ThinQ application.

Customizing Washing Programme Buttons

Use these buttons to adjust the water temperature, spin speed and soil level settings for the selected programme.

• The current settings are shown in the display.

• Press the button for that option to select other settings.

Display

• When the appliance is turned on, the default settings in the display will illuminate.

• While the load weight is sensed automatically, the display on the control panel blinks.

Time and Status Display

Description
.

Programme Status Indicators

• When a washing programme is running, LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking.

Estimated Time Remaining

• When a washing programme is selected, the default time for that programme is displayed. This time will change as options are selected.

• If the display shows --- , then the time will be displayed after the load sensing has detected the load size. This is normal.

• The time shown is only an estimate. This time is based on normal operating conditions. Several external factors (load weight, room temperature, incoming water temperature, etc.) can affect the actual time.

AI DD Indicator

AI DD provides the appropriate drum rotation actions after load sensing is completed. This indicator lights up when the following washing programme and options are selected:

• Washing programme: Cotton

• Washing options:

- Wash level (Intensive), any rinse times, any spin level, temperature level (40 ℃)

lights up when the cycle starts and the door is locked.
lights up when the appliance is connected to Wi-Fi network at home.
lights up when the remote control feature is activated.

Preparing the Wash Load

Sort the wash load for best washing results, and then prepare the clothes according to the symbols on their care labels.

Sorting the Clothes

• For best washing results, sort your clothes according to the care label stating fabric type and washing temperature. Adjust the spin speed or spin intensity in accordance with the fabric type.

• Soil level (Heavy, Normal, Light): Separate clothes according to soil level. If possible, do not wash heavily soiled items with lightly soiled ones.

• Colour (White, Lights, Darks): Wash dark or dyed clothes separately from whites or light colours. Mixing dyed clothes with light clothes can result in dye transfer or discolouration of lighter clothes.

• Lint (Lint producers, Collectors): Wash separately lint producing fabrics from lint collecting fabrics. Lint producers can result in pilling and linting on the lint collectors.

Checking the Clothes Care Label

The symbols tell you about the fabric content of your garment and how it should be washed.

Symbols on the Care Labels

NOTE

• The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress.

Checking the Clothes before Loading

• Combine large and small items in a load. Load large items first.

• Large items should not be more than half of the total wash load. Do not wash single items. This may cause an unbalanced load. Add one or two similar items.

• Check all pockets to make sure that they are empty. Items such as nails, hair clips, matches, pens, coins and keys can damage both your appliance and clothes.

• Wash delicates (stockings, underwired bras) in a wash net.

• Close zippers, hooks and strings to make sure that these items do not snag on other clothes.

• Pre-treat dirt and stains by brushing a small amount of detergent dissolved water onto stains to help lift dirt.

Adding Detergents and Softeners

Detergent Dosage

• Detergent should be used according to the instruction of the detergent manufacturer and selected according to type, colour, soiling of the fabric and the washing temperature. Use only detergents that are suitable for Drum (front load) type washers.

• If too many suds occur, reduce the detergent amount.

• If too much detergent is used, too many suds can occur and this will result in poor washing results or cause heavy load to the motor.

• If you wish to use liquid detergent, follow the guidelines provided by the detergent manufacturer.

• You can pour liquid detergent directly into the main detergent drawer if you are starting the wash cycle immediately.

• Do not use liquid detergent if you are using the Delay End function, or if you have selected Pre Wash option, as the liquid will dispense immediately and may harden in the drawer or the tub.

• Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. For best results, avoid overdosing the detergent. Failing to do so will cause oversudsing.

• Refer to the label of the clothes, before adding the detergent and choosing the water temperature.

• Use only suitable detergents for the respective type of clothing:

- Liquid detergent is often designed for special applications, e.g. for coloured fabric, wool, delicate or dark clothes.

- Powdered detergent is suitable for all types of fabric.

- For better washing results of white and pale garments, use powdered detergent with bleach.

- Detergent is flushed from the dispenser at the beginning of the wash cycle.

NOTE

• Do not let the detergent harden. Doing so may lead to blockages, poor rinse performance or odour.

• Full load: According to manufacturer’s recommendation.

• Part load: 1/2 of the normal amount.

• Minimum load: 1/3 of full load.

Using the Dispenser

To add detergent dosage to the dispenser:

  1. Open the dispenser drawer.
  2. Add the detergent and softener into the appropriate compartments.

Pre-wash detergent compartment

Liquid detergent cup

Main wash detergent compartment

Liquid fabric softener compartment

Liquid bleach compartment

3. Gently close the detergent dispenser drawer before starting the cycle.

• Slamming the drawer closed may result in the detergent overflowing into another compartment or dispensing into the drum earlier than programmed.

• Be careful not to get a hand caught in the drawer while closing.

• It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle.

Fabric Softener Compartment

This compartment holds liquid fabric softener, which is automatically dispensed during the final rinse cycle. Either powdered or liquid fabric softener may be used.

• Pour fabric softer to the maximum fill line. Pouring excessive fabric softener over the maximum fill line can cause it to dispense too early, which may stain the clothes.

NOTE

• Do not pour fabric softener directly onto the clothes in the wash drum, doing so will cause dark staining on the clothes that will be difficult to remove.

• Do not leave the fabric softener in the detergent drawer for more than 1 day. Fabric softener may harden. Softener may remain in the dispenser if it is too thick. The softener should be diluted if the consistency is too thick so that it can flow easily.

• Do not open the drawer when water is being supplied during the wash.

• Solvents (benzene, etc.) must never be used.

Adding Detergent Tablets

Detergent tablets can also be used when washing.

1. Open the door and put detergent tablets into the drum before loading the clothes.

2. Load the clothes into the drum and close the door.

NOTE

• Do not put tablets into the dispenser.

Adding Water Softener

A water softener, such as anti-limescale can be used to cut down on the use of detergent in areas with high water hardness level.

• First add detergent, and then the water softener. Dispense according to the amount specified on the packaging.

Programme Table

Washing Programme

NOTE

• Select the appropriate water temperature for chosen wash programme. Always follow garment manufacturer’s care label or instructions when washing to avoid damage to clothes.

• Select the proper wash temperature and spin speed for the desired programmes.

• Actual water temperature may differ from the declared cycle temperature.

• Neutral detergent is recommended.

Extra Options

*1 This option is automatically inserted in the programme and can not be deselected.

NOTE

• Add Item option can be selected for every washing programme in this table except for the Rinse+Spin programme.

• Delay End option can be selected for every washing programme in the table below.

Drying Programme

General Tips for Drying

Use the automatic programmes to dry most loads. Electronic sensors measure the temperature of the exhaust to increase or decrease drying temperatures for faster reaction time and tighter temperature control.

• Cold water tap must be left on during drying cycles.

• This appliance’s automatic process from washing to drying can be selected easily.

• For most drying, make sure all clothes are similar in material and thickness.

• Do not overload the appliance by stuffing too many articles into the drum. Items must be able to tumble freely.

• If you open the door and remove the load before the appliance has finished its programme, remember to press the Start/Pause button.

• After the drying is finished, ENd appears on the display. If the clothes are not unloaded from the drum in a period of time, Cd appears on the display and the appliance tumbles the clothes periodically for about 4 hours to reduce creases. To stop this function, press any button and unload the clothes from the drum.

Woolen Articles

Do not tumble dry woolen articles. Pull them to their original shape and dry them flat.

Woven and Loopknit Materials

Some woven and loopknit materials may shrink, by varying amounts, depending on their quality. Always stretch these materials out immediately after drying.

Permanent Press and Synthetics

Do not overload your appliance. Take out permanent press articles as soon as the appliance stops to reduce wrinkles.

Baby Clothes and Night Gowns

Always check the manufacturer’s instructions.

Blankets and Duvets

Check fabric care labels on blankets and duvets before using the drying programme. Some blankets and duvets may shrink by the heated air.

Rubber and Plastics

Do not dry any items made from or containing rubber or plastics, such as:

• Aprons, bibs, chair covers

• Curtains and table cloths

• Bathmats

Fiber Glass

Do not dry fiber glass articles in the appliance. Glass particles left in the appliance may be picked up by your clothes and cause skin irritation.

NOTE

• When you turn off the drying cycle of the appliance, the drying fan motor can be operated to save itself for 60 seconds.

• Be careful when removing your clothing from the appliance, as the clothing or appliance may be hot.

• The estimated drying time varies from the actual drying time during the Automatic cycle. The type of fabric, size of the load, and the dryness selected affect drying time.

• When you select drying only, spinning runs automatically for energy efficiency.

Using a Dry Programme

You can customize the programme by using the following dry functions:

Turbo Dry

Use this function when you dry clothes for a shorter time after finishing a washing programme.

NOTE

• This function spray water periodically onto the drum while drying to reduce the drying time.

Air Dry

Use this function when you dry clothes with warm air circulation. The function helps to reduce water consumption because the function sprays less water than the Turbo Dry programme.

NOTE

• Set program at Air Dry, Extra High Spin option for test in accordance or in conformity with AS/ NZS 2442.1.

Time Dry

Use this function to change the drying time according to the maximum load.

Press the Time Dry button repeatedly to toggle through the selections:

• Drying time: 30/60/90/120/150 minitues

Using a Wash and Dry Function.

1. Prepare the clothes and load the drum.

• For consistently dry loads, all articles in the load should be similar in material and thickness.

• Do not overload the drum. There should be enough room for clothes to tumble freely.

2. Press the Power button.

3. Select a wash programme and add detergent.

4. Press the Turbo Dry, Air Dry, or Time Dry button as necessary.

5. Press the Start/Pause button.

Only Using a Dry Function.

1. Prepare the clothes and load the drum.

• For consistently dry loads, all articles in the load should be similar in material and thickness.

• Do not overload the drum. There should be enough room for clothes to tumble freely.

2. Press the Power button.

• Do not select a washing programme and do not add a detergent.

3. Press the Turbo Dry, Air Dry, or Time Dry button as necessary.

4. Press the Start/Pause button.

Extra Options and Functions

You can use the extra options and functions to customize the programmes.

Customizing a Washing Programme

Each programme has default settings that are selected automatically. You may also customize these settings using these buttons.

Wash

Press the Wash button repeatedly until the desired soil level is selected.

• Soak: for excessively dirty clothes

• Pre Wash: for heavily soiled clothes

• Intensive: for normal and heavily soiled clothes

• Medium: for medium soiled clothes

• Light: for lightly soiled clothes

NOTE

• Selectable options will differ depending on the selected programme.

Rinse

The number of rinses can be selected by pressing the Rinse button. This function is recommended for people with detergent allergies.

Spin

The spin intensity level can be selected by pressing this button repeatedly.

Press the Spin button to select spin speed.

Temp.

This button selects the wash temperature for the selected programme.

Press the Temp. button until the desired setting is lit.

• Select the water temperature suitable for the type of load you are washing. Follow the garment fabric care labels for best results.

Follow the next steps to customize a washing programme:

  1. Prepare the clothes and load the drum.
  2. Press the Power button.
  3. Add detergent.
  4. Select a washing programme.
  5. Customize the washing programme (Wash, Rinse, Spin, and Temp.) as necessary.
  6. Press the Start/Pause button.

Only Using a Spin Function

1. Prepare the clothes and load the drum.

2. Press the Power button.

• Do not select a washing programme and do not add a detergent.

3. Press the Spin button.

4. Press the Start/Pause button.

NOTE

• If you select the washing programme, you will be unable to select a spin only. If this occurs, press Power button twice to cycle the machine off and back on.

Using Special Options

You can customize the programmes by using the following special options:

Steam

Adding this option helps provide better cleaning results.

TurboClean

Adding this option reduces the programme time but the similar washing results will be provided.

Follow the next steps to use a special option.

1. Press the Power button.

2. Select a washing programme.

3. Change the washing programme (Temp., Rinse or Spin) as necessary.

4. Press the Steam or TurboClean button.

5. Press the Start/Pause button.

Using Basic Options

You can customize the programmes by using the following basic options:

Add Item

You can use this option in order to add or remove clothes after the washing programme has started.

1. Press the Power button.

2. Select a washing programme.

3. Press the Start/Pause button.

4. Press the Add Item button as necessary.

5. Open the door after it unlocks itself and add or remove necessary clothing items.

6. Close the door and press the Start/Pause button.

NOTE

• For safety reasons, the door remains locked when the water level or temperature inside of the drum is high. It is not possible to add clothes at this time.

Delay End

You can set this function so that the appliance starts automatically and finishes after a specified time interval.

  1. Press the Power button.
  2. Select a washing programme.
  3. Press the Delay End button as necessary.
  4. Press the Start/Pause button.

NOTE

• Except for LED of the Delay End button, all LEDs on the control panel will be turned off within 20 minutes. This feature may vary depending on the model purchased.

• The delay time is the time to the end of the programme, not the start. The actual running time may vary due to water temperature, clothes and other factors.

• To cancel the function, the Power button should be pressed.

• Avoid using liquid detergent for this function.

Settings

Child Lock

Use this option to disable the controls. This function can prevent children from changing cycles or operating the appliance.

NOTE

• Once this function is set, all buttons are locked except the Power button.

• When the controls are locked, [L and the remaining time are alternatively shown on the display during the wash while this function is engaged.

NOTE

• Turning off the power will not reset this function. You must deactivate this function before you can access any other functions.

Locking the Control Panel

1. Turn on the power.

2. Press and hold the Wash and Rinse buttons at the same time for 3 seconds to activate this function.

• A beeper will sound, and CL will appear on the display.

Unlocking the Control Panel

1. Turn on the power.

2. Press and hold the Wash and Rinse buttons at the same time for 3 seconds to deactivate this function.

MAINTENANCE

WARNING

• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning may result in serious injury, fire, electric shock, or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the finish.

Cleaning After Every Wash

What to Clean

Always remove items from the washing machine as soon as the cycle is complete. Leaving damp items in the washing machine can cause wrinkling, colour transfer, and odour.

• After the wash cycle is finished, wipe the door and door seal to remove any moisture.

• Leave the door slightly open to dry the drum.

• Wipe the appliance with a dry cloth to remove any moisture.

WARNING

• Leave the door open to dry inside of the appliance only if the children are supervised at home.

Cleaning the Exterior

Proper care of your appliance can extend the service life.

Exterior

• Immediately wipe off any spills.

• Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices.

• Do not press on the surface or the display with sharp objects.

Door

• Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

WARNING

• Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance.

Cleaning the Appliance Periodically & Performing an Emergency Water Evacuation

Tub Clean

This is a special function to help clean the inside of the appliance by soaking, washing, rinsing and spinning.

Run this function once a month (or more often if needed) to reduce build-up of detergent and softener and other residue.

• If there is a bad smell or mildew inside the appliance, run this function once a week for 3 weeks in addition to the regularly prompted intervals.

NOTE

• The tcL message will be displayed to alert to the recommendation of operating this function.

1. Remove any clothing or items from the appliance and close the door.

2. Open the dispenser drawer and add anti limescale powder to the main wash compartment.

• Tablets can be placed directly into the drum as an alternative to powder.

3. Close the dispenser drawer slowly.

4. Turn on the power, and then press the Spin and Temp. buttons at the same time for 3 seconds.

5. Press the Start/Pause button to start.

6. Leave the door open to dry the inside of the appliance completely.

• When the inside of the appliance is not dried completely, it may cause a bad smell or mildew.

WARNING

• Leave the door open to dry inside of the appliance only if the children are supervised at home.

Cleaning the Water Inlet Filter

The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance. Clean the inlet filter every six months or so, or more often if the water is very hard or contains traces of limescale.

• Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time (e.g. holiday), especially if there is no floor drain (gully) in the immediate vicinity.

• IE error message will be displayed on the control panel when the water is not entering the detergent drawer.

1. Turn off the power and the water tap and then unscrew the water inlet hose.

2. Remove the water inlet filter with small pliers and then clean the filter using a medium bristle tooth brush.

Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation

The drain filter collects threads and small objects that may have been accidentally left in the clothes. Make sure that the filter is clean every six months to ensure smooth running of your appliance. Allow the water to cool before cleaning the drain pump filter. Open the door in an emergency or perform an emergency water evacuation.

1. Unplug the appliance.

2. Open the cover cap and pull out the drain tube.

3. Remove the drain plug from the drain tube first , and then drain the water. Then slowly unscrew the drain pump filter to drain the remaining water and then proceed to remove any debris or objects from the filter.

4. After cleaning the drain pump filter, carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross threading and leakage. Reinsert the plug back into the drain tube and place the tube into its holder.

5. Close the cover cap.

CAUTION

• Be careful when draining, as the water may be hot.

• Run the drum cleaning programme once a month (or more often, as needed) to remove excess detergent and other debris.

Cleaning the Dispenser Drawer

Detergent and fabric softener can build up in the dispenser drawer. Liquid detergents can remain under the dispenser drawer and not dispense completely. Remove the drawer and inserts and check for build-up of cleaning products once or twice a month.

1. Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops.

• Then gently pull the drawer outward while pressing hard the disengage button.

2. Remove the build-up of detergent and softener.

• Rinse the drawer and the components of the drawer with warm water to remove the build-up from detergent and softener. Use only water to clean the dispenser drawer. Dry the drawer and the components of the drawer with a soft cloth or towel.

3. To clean the drawer opening, use a cloth or small, non-metal brush to clean the recess.

• Remove all residue from the upper and lower parts of the recess.

4. Wipe any moisture off the recess with a soft cloth or towel.

5. Reassemble the components of the drawer to the proper compartments and insert the drawer.

TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre.

Before Calling for Service

Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following tables before calling to LG Electronics service centre.

Error Messages

Symptoms Possible Cause & Solution

IE

INLET ERROR

Water supply is not adequate in that location. Water does not enter appliance or it enters slowly.

• Check another tap in the house.

Water supply tap is not completely open. Water does not enter the appliance or it enters slowly.

• Open fully tap.

The filter of the supply hose(s) are clogged.

• Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine.

Water supply hose(s) are kinked.

• Straighten hose or reinstall the water inlet hose

UE

UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance of the appliance.

• The clothes may be too wet at the end of the cycle, rearrange the load to allow proper spinning. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the spin cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.) are loaded.

• Add 1 or 2 similar items or smaller articles of clothes to help balance the load. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved.

OE

WATER OUTLET ERROR

Drain hose is kinked or clogged. Water in the appliance does not drain or drains slowly.

• Clean and straighten the drain hose.

The drain filter is clogged.

• Check and clean the drain filter.

dE dE1 dE2 dE4

DOOR ERROR

Door sensor malfunctions.

• Please call LG service centre. You can find your local LG service centre phone number in the warranty card.

tE

CONTROL ERROR

This is a control error.

• Unplug the power plug and call for service.

LE

MOTOR LOCKED ERROR

Over load in motor.

• Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle.

FE

OVERFLOW ERROR

Water overfills due to a possible faulty water valve.

• Close the water tap. Unplug the power plug. Call for service.

PE

PRESSURE SENSOR ERROR

Water level sensor malfunctions.

• Close the water tap. Unplug the power plug. Call for service.

vS

VIBRATION SENSOR ERROR

Vibration sensor malfunctions.

• Call for service.

FF

FROZEN FAILURE

Is supply/drain hose or drain pump frozen?

• Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. Cover the supply hose with wet and warm towel.

AE

WATER LEAKAGE

Water leaks.

• Call for service.

PF

POWER FAILURE

The appliance experienced a mains power failure.

• Restart the cycle.

dHE

DRY ERROR

Drying functions only are not working.

• Call for service.

Noises You Might Hear

Symptoms Possible Cause & Solution
Rattling and clanking noise

Foreign objects, such as keys, coins, or safety pins may be in the drum.

• Stop the appliance, check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service.

Thumping sound

Heavy clothes may produce a thumping sound. This is usually normal.

• If the sound continues, the appliance is probably out of balance. Stop and redistribute the clothes.

The clothes may be out of balance.

• Pause the programme and redistribute the clothes after the door unlocks.

Vibrating noise

Package materials are not removed.

• Remove package materials.

The clothes may be unevenly distributed in the drum.

• Pause the programme and redistribute the clothes after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.

• See the Levelling the Appliance instruction to adjust the levelling of the appliance.

Floor not rigid enough.

• Check if the floor is sold and does not flex. See the Installation Place Requirements to select the proper location.

Operation

Symptoms Possible Cause & Solution
Water is leaking.

House drain pipes are clogged.

• Unclog waste pipes. Contact plumber if necessary.

Leakage is caused by improper installation of drain hose or clogged drain hose.

• Clean and straighten the drain hose. Check and clean the drain filter regularly.

Drain pump filter cap is not fitted correctly.

• Refit the drain pump filter.

Appliance does not operate.





See other models: 27GL83A-B 32GP850-B 24QP500-B 34WP65C-B 15Z90P-P.AAC8U1

Control panel has powered off due to inactivity.

• This is normal. Press the Power button to turn the appliance on.

Appliance is unplugged.

• Make sure that the cord is plugged securely into a working outlet.

Water supply is turned off.

• Turn the water supply tap completely.

Controls are not set properly.

• Make sure that the programme is correctly set. Close the door and press the Start/Pause button.

Door is open.

• Close the door and make sure that nothing is caught under the door preventing it from closing completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the programme where it stopped once power is restored.

Control needs to be reset.

• Press the Power button, then reselect the desired programme and press the Start/Pause button.

Start/Pause was not pressed after a programme was set.

• Press the Power button, then reselect the desired programme and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within a certain time.

Extremely low water pressure.

• Check another tap in the house to make sure that household water pressure is adequate.

Appliance is heating the water or making steam.

• The drum may stop operating temporarily during certain cycles, while water is safely heated to a set temperature.

Buttons may not function properly.

The Child Lock option is activated.

• Deactivate the Child Lock option if necessary.

Door does not open.

The door cannot be opened for safety reasons once the appliance starts.

• This is normal. You can safely open the door after turns off.

Appliance is not filling properly.

Inlet filter clogged.

• Make sure the inlet filters on the fill valves are not clogged.

Inlet hoses may be kinked.

• Check that inlet hoses are not kinked or clogged.

Insufficient water supply.

• Make sure that both hot and cold water taps are turned on all the way.

Hot and cold supply hoses are reversed.

• Check supply hose connections.

Appliance does not drain water.

Kinked drain hose.

• Ensure that the drain hose is not kinked.

Drain located higher than 1.2 m above the floor.

• Make sure that the drain hose is no higher than 1.2 m above the bottom of the appliance.

Detergent is not dispensed completely or not dispensed at all.

Too much detergent is used.

• Follow the guidelines provided by the detergent manufacturer.

Drain Pump Filter may be blocked.

• Clean the Drain filter.

Cycle time is longer than usual.

The load is too small.

• Add more items to allow the appliance to balance the loads.

Heavy articles are mixed with lighter items.

• Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled.

Cycle end is delayed

Unbalance is detected or suds removing programme is on.

• This is normal. The time remaining shown on the display is only an estimated duration. Actual time may vary.

Performance

Symptoms Possible Cause & Solution
Poor stain removal

Previously set stains.

• Articles that have been previously washed may have stains which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.

Staining

Bleach or softener is dispensed too soon.

• Dispenser compartment is overfilled. It makes bleach or softer dispensed rapidly. Always measure bleach or softener to prevent overfilling.

• Close the detergent dispenser slowly.

Bleach or softener was added directly to the clothes in the drum.

• Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in the programme.

Clothes were not properly sorted.

• Always wash dark colours separately from light colours and whites to prevent discoloration.

• Never wash heavily soiled items with lightly soiled items.

Wrinkling

Appliance is not unloaded promptly.

• Always remove items from the appliance as soon as the programme is complete.

Appliance is overloaded.

• The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily.

Hot and cold water supply hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the supply hose connections.

Spin speed may be too high.

• Set the spin speed to suit the garment type.

Odour

Symptoms Possible Cause & Solution
Musty or mildewy odour in appliance

Inside of drum is not cleaned properly.

• Run the Tub Clean function regularly.

Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance).

• When installing the drain hose, make sure that it does not get kinked or blocked.

If the detergent dispenser is not cleaned regularly, odours can occur from mold or foreign substances.

• Remove and clean the detergent dispenser, especially the top and bottom of the dispenser’s opening.

Drying

Symptoms Possible Cause & Solution
Dry problem

Check water supply tap.

• Do not overload. Check that the washing machine is draining properly to extract adequate water from the load. When load of laundry is too small to tumble properly. Add a few towels.

• Turn off water supply tap.

Drying time is too long.

The ambient temperature is low.

• Make sure the temperature is allowable range.

Drying performance is too low or bad.

Water is not properly supplied. The water is used for auto-cleaning of lint-filter on drum during the drying.

• Make sure the water supply tap is open.

Water does not properly drain.

• Make sure the drain filter is not clogged.

The appliance is overloaded.

• Check the load capacity for the selected programme. If necessary, add a time dry programme.

The spin speed is too low.

• Select the highest spin speed allowed for the wash programme.

A warm air comes out from the rear side of the appliance.

This appliance makes a warm air to dry the clothes.

• This warm air dries the clothes and comes out from the rear side of the appliance.

Wi-Fi

Symptoms Possible Cause & Solution
Your home appliance and smartphone are not connected to the Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters).

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your internet service provider or the router manufacturer.

The distance between the appliance and the router is too far.

• If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.


LG Electronics WXLC-1116B | Pages: 48 | Created on: 2021-03-15 | File type: PDF | Filename: 16139360_wxlc-1116b.pdf | Size: 3.8 MB | Language: English

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