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44
SMART FUNCTIONS
Using Smart Diagnosis™
Should you experience any problems with the
appliance, it has the capability of transmitting
data to a smart phone using the SIGNATURE
KITCHEN SUITE application or via the phone to the
SIGNATURE KITCHEN SUITE call center.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
Smart Diagnosis™ Using a Smart
Phone
1
Open the SIGNATURE KITCHEN SUITE
application on the smart phone.
2
Select the appliance and then the menu on
upper right side.
3
Select the Smart Diagnosis, then press Start
Smart Diagnosis button.
NOTE
•
If the diagnosis fails several times, use the
following instructions.
4
Select the Audible Diagnosis.
5
Follow the instructions on the smart phone.
6
Keep the phone in place until the tone
transmission has finished. View the diagnosis on
the phone.
NOTE
•
The Smart Diagnosis™ function depends on
the local call quality.
•
The communication performance will improve
and you can receive better service if you use
the home phone.
•
If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
Smart Diagnosis™ Through the
Customer Information Center
1
Call the SIGNATURE KITCHEN SUITE call
center at: 1-855-790-6655
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
NOTE
•
Do not touch any other buttons or icons on the
display screen.
3
Press and hold the Start button for three
seconds.
4
Keep the phone in place until the tone
transmission has finished. The display will count
down the time.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
•
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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