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Trouble/Error Code 01
Error code 01 pertains to an issue with Bob’s right wheel. The issue may simply be
a jam in the right wheel, or Bob may have an electronic problem that is keeping his
right wheel from moving freely.
What to do:
Start by checking the right wheel for jamming; use Bob’s cleaning tool or a can of
compressed air to take out any dust or debris that may be blocking the wheel. If this
does not solve the problem and Bob still shows an error, perform a checkup test to
see how the wheels respond to the test. Hold up Bob to feel his wheels with your
ngers as they run in test mode. If you can nd no signs of obstruction or damage in
the wheel, it is likely the case that Bob has an electronics problem and he will need
to come in for repair. Contact our helpful support team for help.
Trouble/Error Code 02
Error code 02 relates to Bob’s main brush and can happen if the main brush can
not work freely.
What to do:
Open and take out the main brush, clean it thoroughly from end to end. If you see a
congestion in the main brush motor area (the square metal part that holds the brush
on Bob), try to clean it using a sharp ended tool like a pair of tweezers. If the con-
gestion is not easily removable Bob’s main brush motor may need to be replaced.
On shag carpet or rug take out the main brush and allow Bob to vacuum, or replace
the main brush with Bob’s soft-bristled Blö brush. If the problem persists on hard
ooring with clean main brush and no congestion in the brush motor area, it is likely
the case that Bob has an electronics problem. Contact our helpful support team for
help.
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