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1. Contact your Sales Representative
or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains
unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or
clarification on Ford Motor
Company policies, please contact
the Ford Customer Relationship
Center.
In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home
and business).
• The name of the authorized dealer
and city where located.
• The vehicle’s current odometer
reading.
In some states, you must directly
notify Ford in writing before pursuing
remedies under your state’s warranty
laws. Ford is also allowed a final repair
attempt in some states.
In the United States, a warranty
dispute must be submitted to the BBB
AUTO LINE before taking action under
the Magnuson-Moss Warranty Act, or
to the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created rights
or other rights which are independent
of the Magnuson-Moss Warranty Act
or state replacement or repurchase
laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a
motor vehicle to conform to the
vehicle’s applicable express warranty
after a reasonable number of
attempts, the manufacturer shall be
required to either replace the vehicle
with one substantially identical or
repurchase the vehicle and reimburse
the buyer in an amount equal to the
actual price paid or payable by the
consumer (less a reasonable
allowance for consumer use). The
consumer has the right to choose
whether to receive a refund or
replacement vehicle.
244
Customer Assistance
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