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•
The print media has been loaded
incorrectly.
• The paper path of the printer is dirty.
•
Ensure the correct loading of
the print media.
•
Clean the paper path inside
the printer.
Skewed pages
Wrinkled paper
•
The print media has been loaded
incorrectly.
•
The print media does not meet
the usage specifications.
• The paper path of the printer is dirty.
• The fuser component is damaged.
•
Ensure the correct loading
of the print media.
•
Please use print media within
the specification range.
•
Clean the paper path inside
the printer.
•
Please contact customer
services center to replace to a
new fuser assembly.
The back of the
printout is dirty
• Dirty toner cartridge
•
The transfer roller inside the
printer is dirty.
•
The transfer voltage inside
the printer is abnormal.
• Clean or replace toner cartridge
•
Clean the internal transfer part
of the printer.
Whole page
dark
•
Toner cartridge is improperly
installed.
• Inner damage of toner cartridge.
•
Abnormal internal charging of
machine or the toner cartridge is
not charged.
• Install ink cartridge correctly.
•
It is suggested to replace
the original toner cartridge.
Horizont
al stripes
•
The toner cartridge is
not installed correctly.
• The toner cartridge may be damaged.
•
The parts inside the printer are
damaged.
• Install ink cartridge correctly.
•
It is suggested to replace the
original toner cartridge.
Note： • Failures above can be improved by cleaning or replacing toner cartridge.
Please contact customer services center if the problem can still not be solved.
•
The print media does not
meet the usage specifications,
for example the media is damp
or too rough, or has been used
previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
•
The parts inside the printer are
damaged.
• Please use printing medium
within the specification scope,
and use manual feed tray for
printing in case of special
medium.
• Clean the inside of the printer.
•
It is suggested to replace
the original toner cartridge.
The toner does
not adhere to the
paper
97
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