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801514
57
Problem/
error
Indication on the display unit and
problem description
What to do?
E11 Water overflow
If there is water in the drum that exceeds a
certain level, and an error is reported on the
display unit, the washing program will be
interrupted and water will be pumped out of the
washing machine. Restart the programme. If the
error reoccurs, call a service technician.
If there is water in the drum that exceeds
a certain level, and an error is reported on
the display unit, while the washing machine
continues to add water, close the water tap and
call a service technician.
E12 Motor control error
Restart the programme. If the error reoccurs, call
a service technician.
E22 Error while locking the door.
Door is closed, but it cannot be locked. Switch
off the washing machine. Switch it back on and
restart the washing program.
If the error reoccurs, call a service technician.
E23 Error while unlocking the door.
Door is closed, but it cannot be unlocked. Turn
off the washing machine, then turn it back on. If
the error reoccurs, call a service technician. To
open the door, see chapter »INTERRUPTIONS
AND CHANGING THE PROGRAMME/Opening
the door manually«.
E36 Electronics communication
failure in the washing machine
Unplug the power cord from the outlet; then, plug
the power cord back into the outlet and switch
on the washing machine.
If the error reoccurs, call a service technician.
E37 Electronics communication
failure in the washing machine
Unplug the power cord from the outlet; then, plug
the power cord back into the outlet and switch
on the washing machine.
If the error reoccurs, call a service technician.
Water drain system alert.
Symbol will appear.
Alert about reduced water flow in the pumping
stage. Check the following:
• is the pump filter clean,
• is the discharge hose clogged,
• is the drain clogged,
• if the discharge hose placed is placed below
the maximum and above the minimum
height (see chapter »INSTALLATION AND
CONNECTION/Connecting and securing the
water discharge hose«).
Unevenly distributed laundry
When the washing programme
is complete, the symbol will
remain lit on the display unit.
Manually distribute the laundry and run the
spinning programme.
See additional description under
TROUBLESHOOTING TABLE.
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