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24
THERMADOR® Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the “Statement of Limited Product
Warranty” in the Use and Care Manual.
To reach a service representative, see the contact
information at the front of the manual or in the following
section. Please be prepared with the information printed
on your product data plate prior to calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting
service.
The data plate can be found on the inside of the
appliance.
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces provided below.
Keep your invoice or escrow papers for warranty
validation if service is needed.
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please do not hesitate to contact our STAR® Customer
Support Department if you have any questions or in the
unlikely event that your THERMADOR® appliance needs
service. Our service team is ready to assist you.
USA
800-735-4328
www.thermador.com/support
Canada
800-735-4328
www.thermador.ca
Parts and Accessories
Parts, filters, descalers, stainless steel cleaners and more
can be purchased in the THERMADOR® eShop or by
phone.
USA
http://store.thermador.com/us
Canada
▯ If you live in any of the Atlantic provinces, Ontario, or
Québec contact:
Marcone
1.800.287.1627
▯ If you live in any of the Territories, Manitoba,
Saskatchewan, Alberta, or British Columbia contact:
Reliable Parts
1.800.663.6060
Using the microwave causes TV
or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
LED lights are not working. Please contact Customer Service.
Problem Suggestion
Note: If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically adjust itself to a
80% power level after 30 minutes to avoid overcooking.
Model No.
FD-No.
Date of Purchase
Customer Service O
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