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Troubleshooting
72
BMP
®
21-PLUS/BMP
®
21-LAB User’s Manual
Power ON/OFF - Printer not working (continued)
Printer frequently powers OFF. Battery is low. Note: The printer is programmed to
shut off automatically after 10
minutes of inactivity.
Install 6 fresh AA batteries.
OR
Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply immediate
power.
If using the lithium ion battery,
remove the battery from the printer
and recharge using the AC adapter.
To use the printer while the lithium
ion battery is being recharged on
the AC adapter, insert 6 AA
alkaline batteries in the battery
compartment, or purchase a second
AC adapter to power the printer
while the battery is charging.
Printer is not responding Battery is dead. If using the lithium ion battery,
remove the battery from the printer
and recharge on the AC adapter.
To use the printer while the lithium
ion battery is recharging, install 6
new AA batteries in the battery
compartment.
Error - “Cut while printing” Operating cutter while labels are
still printing.
1. Cut through the material
completely.
2. Press Clear
key to clear error.
3. Reprint the label(s).
Printing from PC The BMP
®
21-PLUS/BMP
®
21-
LAB printer CANNOT be
connected to a PC. You cannot print
PC label files on the BMP21-
PLUS/BMP
®
21-LAB printer.
To obtain a Brady printer that can
be connected to a PC, contact
Brady customer service at 888-250-
3082.
Problem Cause Corrective Action
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