Loading ...
Loading ...
Loading ...
Troubleshooting
70
BMP
®
21-PLUS/BMP
®
21-LAB User’s Manual
Troubleshooting
Use the following table to troubleshoot and diagnose possible performance problems with
your BMP
®
21-PLUS/BMP
®
21-LAB Label Printer. If the corrective action suggested does not
work, contact Brady’s Technical Support Group (see page 69).
Problem Cause Corrective Action
Hardware
Keyboard works intermittently or
not at all.
One or more keys is stuck in
depressed state.
Identify any keys stuck in down
position. Repress key to un-stick.
Cutter does not cut Label slivers in cutter assembly Use a small tool such as tweezers
or needle-nose pliers to carefully
remove the media slivers from the
cutter assembly. Use caution not to
damage any of the components in
the cutter assembly while removing
media slivers. If you have concerns,
please contact technical support for
further assistance.
Never attempt to remove slivers
with your fingers. The cutter
assembly includes very sharp
components that can cause injury.
Printer jammed, cannot feed labels Label exit chute is blocked causing
label material to back up inside
printer
To clear the jam inside the printer:
1. Slide the locking lever to the
unlock position.
Note: Unlocking retracts the platen
so the cartridge can be removed. If
there is a large jam, you may have
to force the locking lever to the
unlock position.)
2. Remove the cartridge.
3. Use tweezers or a needle-nose
pliers to clear label jam.
The print head is susceptible to
damage. Using metal objects to
remove jams can scratch, dent, or
crack the print head. Use every
precaution when clearing a jam.
Loading ...
Loading ...
Loading ...