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Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 6/2/20
CUSTOMER INFORMATION 393
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 393
Customer Assistance Offices . . . . 395
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 396
Online Owner Center . . . . . . . . . . . . . 396
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 396
Roadside Ser vice . . . . . . . . . . . . . . . . . 397
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 398
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 399
Collision Damage Repair . . . . . . . . . 400
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 402
Radio Frequency Statement . . . . . 402
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 403
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 403
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 403
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 404
Event Data Recorders . . . . . . . . . . . . 404
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Infotainment System . . . . . . . . . . . . . 405
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
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