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SB35
Troubleshooting
14
Problems Solutions
If the SABRE SB35 soundbar does not turn ON • Check if the SABRE SB35 power supply’s AC cord is plugged into a working
AC outlet and that the power supply is plugged into the SABRE SB35.
If the SABRE SB35 subwoofer does not turn ON • Check if the subwoofer’s power cord is plugged into a working AC outlet.
• Check if the subwoofer’s AC fuse has blown. See Subwoofer Rear Panel
Controls.
If there is no sound coming from both the soundbar and the subwoofer • Check if soundbar SABRE SB35 is ON (the Power Indicator should be white).
• Check if the cable connecting the TV or other source component to
soundbar is properly connected at both ends.
• Check if the soundbar’s Source Selector is set to the correct source and that
source is playing an audio signal.
• Check if the system is mute. If the system is mute, press the volume
buttons to unmute the system.
• Check if the soundbar’s volume is not turned all the way down (the lowest
setting of the Volume Down button will mute the system).
If there is no sound coming only from the SABRE SB35 subwoofer • Check if the Subwoofer Volume Control is not turned all the way down.
• Check if the wireless connection is still active (blue LED constant in the
back of the subwoofer). If the LED is flashing blue, then restart the pairing
process.
• Move the subwoofer closer to the soundbar. The maximum wireless
operation distance is 15 m (50 feet).
If the system’s sound is distorted • Check the source component to see if the distortion is coming from it, and
not from soundbar.
If the bass output is not loud enough • Make sure the subwoofer volume level is not set at minimum. Increase the
subwoofer volume control using the remote control.
• Move the subwoofer at a corner of the room.
• Move the subwoofer closer to the seating location.
When I turn off my SABRE SB35, it resets the volume • This is actually a feature. If the soundbar is playing at more than 50% of
maximum volume, when power off the volume is automatically reset to
50% of maximum volume when turning it on.
My TV is ON and my SABRE SB35 is in Standby. When I turn off my television, it
turns my Soundbar on.
• This is actually related to some issue on some television having wrong Hot
Plug Detection (HPD) protocol. You can activate/deactivate HPD protocol by
pressing the Surround and Volume – buttons simultaneously.
Troubleshooting
If your SABRE SB35 system is not performing the way you think it should, check if the problem is covered in this section before calling your dealer or contacting a Harman Kardon
representative.
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