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240 MULTIMEDIA
Using A Remote Command Through Your Owner’s
Site
1. Log on to your Owner’s Site using the
username and password you used when
activating your SiriusXM Guardian™
connected services in your vehicle.
NOTE:
If you forgot your username or password, links are
provided on the website to help you retrieve them.
2. If you have more than one vehicle registered
into your Owner’s Site, select the vehicle you
want to send the command to by clicking on its
image along the top.
3. On your dashboard, you will see remote
commands. Press the desired icon to activate
that feature.
4. You will then be asked to enter your SiriusXM
Guardian™ Security PIN (this is the same
four-digit code established when you activated
your SiriusXM Guardian™ connected services).
Please enter your SiriusXM Guardian™
Security PIN.
5. A message will appear on the screen to let you
know if the command was received by your
vehicle.
Contacting SiriusXM Guardian™ Customer Care
(for example, in case of an accidental lock-out):
1. Contact SiriusXM Guardian™ Customer Care
if you are unable to lock your vehicle through
the Mobile App or your key fob.
2. For security purposes, the SiriusXM
Guardian™ Customer Care agent will verify
your identity by asking for your four-digit
SiriusXM Guardian™ Security PIN.
3. After providing your SiriusXM Guardian™
Security PIN, you can ask them to perform a
remote command.
NOTE:
Anyone with access to your PIN may request
Remote Door Lock/Unlock. It is your responsibility
to protect your PIN appropriately.
Remote Door Lock/Unlock
Description
The Remote Door Lock/Unlock feature provides
you the ability to lock or unlock the door on your
vehicle without the keys and from virtually any
distance.
Working Vehicle Conditions
The vehicle must in PARK or at a standstill.
The vehicle must be in an open area with cell
tower reception.
Your mobile device must have a cellular or Wi-Fi
connection.
Requirements
Vehicle must be properly equipped with
SiriusXM Guardian™.
Vehicle must have an operable LTE (voice/data)
or 3G or 4G (data) network connection. If using
the Mobile App to command your vehicle, your
device must be compatible and be connected to
an operable LTE (voice/data) or 3G or 4G (data)
network connection.
Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription that
includes the applicable feature.
An ignition cycle is required for some remote
commands, such as Remote Vehicle Start and
Remote Door Lock/Unlock if following a Remote
Horn & Lights activation.
Your Remote Door Lock/Unlock request will not
be processed if the vehicle is in motion, the igni-
tion key is on or during an emergency call.
NOTE:
All other remote services should be performed via
your Owner’s Site or through the Mobile App on
your compatible device.
22_DPF_OM_EN_USC_t.book Page 240
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