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17
(Troubleshooting, cont.)
1. The smell of gas in conjunction with the burner flames appearing yellow.
2. The unit does not reach temperature.
3. The burners make popping noises.
UNIT WON’T LIGHT:
First determine if the spark igniters are functioning properly. You should hear a rapid snapping sound
when the igniter button is depressed. If no sound is heard, try replacing the igniter batteries according to
the instructions on page 7. If the batteries are good, ensure that the proper gap exists between the
burner and electrode wire, according to the procedure on page 16.
If the spark igniters are working correctly, next determine if gas is reaching the burners. Ensure the gas
supply is turned on, and that there are no leaks according to the procedure on page 10 & 11. Attempt to
match-light a burner according to the procedure on page 12.
If the burner will light with a match, then the spark igniter may not be functioning correctly, or may not be
adjusted correctly. Adjust according to the procedure on page 16 or call for service. If the burner will not
match light, and the gas supply has been confirmed, then check the burner for blockages according to
the procedure on page 16.
FLAME IS YELLOW / GAS SMELL:
IF YOU SMELL GAS WHILE THE UNIT IS OPERATING, IMMEDIATELY TURN OFF ALL BURNERS.
Perform a leak test and check for blockages according to the procedure on page 10 & 11. Also check
the air shutter adjustment according to the procedure on page 13.
NOTE: If the unit is operating in a dusty area or if heavy grease is present, some orange tips on the
burner flame should be considered normal.
LOW / INSUFFICIENT HEAT:
Ensure that adequate preheat time has elapsed. Burners should preheat for at least 10 minutes .
If adequate preheat time was allowed, check the gas supply for a damaged and/or kinked supply line.
Replace if necessary. On LP units, a mostly empty tank may not have sufficient pressure to run the unit
at high heat. Replace with a full tank. Make sure that the regulator/hose assembly being used is the
unit supplied with the unit. On NG units, ensure that the flexible supply line is at least 1/2” diameter.
Check the gas supply pressure to ensure at least 7” W.C. for NG and 11” W.C. for LP.
If gas supply is adequate, check burners for blockages according to the procedure described above.
Check flame characteristics according to the procedure on page 13 and adjust air shutter if needed.
Check that there is no pressure being applied to the regulator attached to the back of the unit. This regu-
lator contains a flexible diaphragm and should not touch the unit body or any surrounding objects.
Check to make sure that the burners and the drip tray are clean and free from obstructions.
Clean if necessary.
NOTE: No part of the unit should ever be lined with aluminum foil as it will interfere with airflow and can
cause a low heat condition in the firebox and a high heat condition on the control panel.
BURNER BLOWS OUT:
First determine if the problem is being caused by location. If location is subject to high winds, reposition
unit to provide some protection by placing the unit away from the wind.
Check the gas supply and flame characteristic according to the procedure under Low / Insufficient Heat.
UNIT GETS TOO HOT:
IF THE UNIT GETS TOO HOT, TURN IT OFF IMMEDIATELY AND ALLOW IT TO COOL.
Perform a leak test according to the procedure on page 10 & 11. If leaks cannot be corrected, call for
service before attempting to use the unit.
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