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31
English
EN
9 Troubleshooting
Warning
• Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, get support at www.philips.
com/support.
Main unit
The buttons on the home theater do not work.
• Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
• Make sure that the TV is switched to the
correct source for the home theater.
No picture on a TV connected through HDMI.
• Make sure that you use a High Speed HDMI
cable to connect the home theater and TV.
Some Standard HDMI cables do not display
properly for some images, 3D video, or Deep
Color.
• Make sure that the HDMI cable is not faulty. If
it is faulty, replace it with a new cable.
• Press (Home) and then 731 on the
remote control to restore the default picture
resolution.
• Change the HDMI video setting, or wait for
10 seconds for auto recovery.
Disc does not play high-denition video.
• Make sure that the disc contains high-
denition video.
• Make sure that the TV supports high-
denition video.
• Use an HDMI cable to connect to the TV.
Sound
No sound from home theater speakers.
• Connect the audio cable from your home
theater to your TV or other devices. However,
you do not need a separate audio connection
when:
• the home theater and TV are connected
through an HDMI ARC connection, or
• a device is connected to the HDMI IN
connector on your home theater.
• Set up the audio for the connected device.
• Reset your home theater to its factory
settings, and then switch it off and switch on
again.
• On your home theater, press SOURCE
repeatedly to select the correct audio input.
Distorted sound or echo.
• If you play audio from the TV through the
home theater, make sure that the TV is
muted.
Audio and video are not synchronized.
• 1) Press SOUND SETTINGS. 2) Press
the Navigation buttons (left/right) to select
AUD SYNC, and then press OK. 3) Press
the Navigation buttons (up/down) to
synchronize the audio with the video.
Play
Cannot play a disc.
• Clean the disc.
• Make sure that the home theater supports
the type of disc (see 'Media formats' on page
28).
• Make sure that the home theater supports
the region code of the disc.
• If the disc is a DVD±RW or DVD±R disc,
make sure that it is nalized.
Cannot play a DivX le.
• Make sure that the DivX le is encoded
according to the 'Home Theater Prole' with
the DivX encoder.
• Make sure that the DivX le is complete.
DivX or RMVB/RM subtitles do not display
correctly.
• Make sure that the subtitle le name is the
same as the movie le name (see 'Subtitles'
on page 16).
• Select the correct character set: 1) Press
OPTIONS. 2) Select [Character set]. 3)
Select the supported character set. 4) Press
OK.
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