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Problem Possible Solutions
Disney plus can't be
played.
•
> Settings > Apps > Disney plus > Force stop,
then reopen to try.
•
> Settings > Apps > Disney plus > Clear data,
then reopen to try.
• You can try to reset to the factory settings.
Media Files
When files aren't playing, these steps may help resolve the problem.
Problem Possible Solutions
Some files can't be
played.
• Most files can be played back, but you might experience
problems with corrupted files or files with high-bitrate,
unsupported resolution, unsupported container or codec
formats.
Voice Control Issues
When Alexa and Google Assistant aren't playing, these steps may help
resolve the problem.
Problem Possible Solutions
Alexa can't be played. •
For more information about Alexa, refer to Smart
Functions > Using Voice Control > Alexa in this
manual.
Google assistant can't be
played.
• You can try to log in Google account.
• If you receive "I don't understand" of the voice recognition,
please change account or log out the account.
• After logging in to the Google account, the recognition
language may be different. You need to log in to the
Google account on the web page to set the voice
language.
• For more information about Google Assistant, please refer
to Smart Function > Using Voice Control > Google
Assistant in this manual.
Other Issues
Use these steps to resolve other issues that may occur.
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