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Operations
Reference
13
RQT9655
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, refer to “Customer
Services Directory (United States and Puerto Rico)”
on page 18 if you reside in the U.S.A. or Puerto
Rico, or refer to “Limited Warranty (ONLY FOR
CANADA)” on page 19 if you reside in Canada.
Do you have the latest software installed?
≥ Occasionally, Panasonic may release updated software
for this unit that may add or improve the way a feature
operates. (> 12)
Humming heard during play.
≥ An AC power supply cord or fluorescent light is near the
cords. Keep other appliances and cords away from this
unit’s cables.
The power on indicator blinks red.
≥ The unit has been left unused for about 30 minutes and
will shut down in a minute. Press any button to cancel it.
(> 11)
Cannot connect to the network.
≥ Confirm the network connection and settings. (> 6)
≥ Your wireless network might be set to be invisible. In this
case select “Manual settings” in “Method 2”. (> 7)
≥ This unit cannot join a wireless network using WEP
security settings with the WPS methods (“Method 1”).
Use “Method 2” to join the wireless network. (> 7)
≥ Make sure that the multicast function on the wireless
network router is set to on (enabled).
My wireless network router is WPS PBC
compatible, but the pairing does not work.
≥ If the network is set to be invisible, the push button
configuration does not work. In this case, either make
the wireless network visible while you set up the network
for this unit or use “Method 2”. (> 7)
The Wi-Fi
®
status indicator continues to blink
red.
≥ The Wi-Fi
®
status indicator will blink red when this unit is
connecting to the wireless network. Once it is connected
to the wireless network it will light blue.
If it continues to blink red, check the wireless network
settings. (> 6)
Cannot connect to the unit.
≥ Make sure that this unit is on the same wireless network
as the device you are trying to use. (> 6)
≥ If “NET STANDBY” is set to “OFF”, the AirPlay
compatible device cannot be connected when this unit is
off.
≥ Set “NET STANDBY” to “OFF” (> 11), turn off the Wi-Fi
®
setting on the AirPlay compatible device, and then turn
this unit off and on. Reconnect the compatible device to
the Wi-Fi
®
network and then select this unit as the
AirPlay speakers again.
Playback does not start.
The sound is interrupted.
≥ Simultaneous use with other 2.4 GHz devices, such as
microwaves, cordless telephones, etc., may result in
connection interruptions. Increase the distance between
this unit and these devices.
≥ Do not place this unit inside a metal cabinet, for it might
block the Wi-Fi
®
signal.
≥ Place this unit closer to the wireless network router.
≥ If several wireless devices are simultaneously using the
same wireless network as this unit, try turning off the
other devices or reducing their wireless network usage.
≥ With some iOS and iTunes versions, it may not be
possible to restart the AirPlay playback if the unit is
turned off during the AirPlay playback.
In this case, select a different device from the AirPlay
icon of the Music app or iTunes and then re-select this
unit as the output speakers. (> 9)
≥ If the playback stops, check the playback status on the
iOS device or iTunes.
≥ If play does not start (even though the Wi-Fi
®
status
indicator lights blue and the AirPlay icon is
displayed), restart the wireless network router, turn the
Wi-Fi
®
connection on the iOS device or Mac/PC off and
on, and then make sure that your home wireless network
is selected.
To return all settings to the factory preset
When the following situations occur, reset the
memory:
≥ There is no response when buttons are pressed.
≥ You want to clear and reset the memory contents.
1 Disconnect the AC adaptor. (Wait for at least
3 minutes before proceeding to step 2.)
2 While pressing and holding down [Í/I] on the
main unit, reconnect the AC adaptor.
≥ The operation indicator (> 4) blinks 4
times.
3 Release [Í/I].
All the settings are returned to the factory preset. You will
need to reset the memory items.
Common problems
Network
AirPlay operations
SC-AP01PPC~RQT9655.book 13 ページ ２０１２年３月２日 金曜日 午後７時５７分
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