User Manual Electric Range

01 Oven control panel (See page 28 for more information)
02 Glass surface
03 Oven door
04 Storage drawer
05 Surface control knobs* (See page 23 for more information)
06 Self/steam clean latch
07 Automatic oven light switch
08 Oven light*
09 Convection fan
10 Shelf position
11 Gasket
Wire racks (2) *
Air fry tray (1) *
Griddle (1) *
Divider (1)*
NOTE If you need an accessory marked with a *, you can buy it from the Samsung Contact Center (1-800-726-7864).
Clean the oven thoroughly before using it for the first time. Then, remove the accessories, set the oven to bake, and then run the oven at 400 °F for 1 hour. There will be a distinctive odor. This is normal. Ensure your kitchen is well ventilated during this conditioning period
CAUTION
BEFORE COOKING
CAUTION
DURING COOKING
CAUTION
AFTER COOKING
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant element will glow red. To maintain the selected setting, the element will cycle on and off. The heating element retains enough heat to provide a uniform and consistent heat during the off cycle. For efficient cooking, turn off the element several minutes before cooking is complete. This will allow residual heat to complete the cooking process.
NOTE Radiant elements have a limiter that allows the element to cycle ON and OFF, even at the HI setting. This helps to prevent damage to the ceramic cooktop. Cycling at the HI setting is normal and can occur if the cookware is too small for the radiant element or if the cookware bottom is not flat.
Location of the radiant surface elements and controls
The radiant control knobs operate the radiant surface elements on the cooktop as shown below. When reassembling the knobs after cleaning, check the knob print and assemble them in the correct position before using cooktop.

01 Left Rear: 7", 1800 W
02 Left Front: 7", 1800 W (Bridge 2600 W)
03 Right Front: 6"/9"/12", 3000 W
04 Right Rear: 6", 1200 W
05 Warming Center: 100 W
06 Hot surface indicator
07 Cooktop On/Off lamp
Hot surface indicator
Cooktop on/off lamp
Cooking areas
CAUTION
Single surface unit control knob (Left Rear, Right Rear)

1. Push the knob in.
2. Turn in either direction to the setting you want.
• At both the off and high settings, the knob clicks into position.
Bridge surface unit control knob (Left Front)

1. Push the knob in.
2. Turn in either direction to the setting you want.
• To use the single surface unit, turn the control knob to the single burner (A) setting.
• To use the bridge surface unit, turn the control knob to the bridge burner (B) setting.
Triple surface unit control knob (Right Front)

The triple surface unit has 3 cooking sizes to select from so you can match the size of the cooking area to the size of the cookware you are using.
1. Push the knob in.
2. Turn in either direction to the setting you want.
• To use the small surface unit, turn the control knob to the small burner (A) settings.
• To use the middle surface unit, turn the control knob to the middle burner (B) settings.
• To use the large surface unit, turn the control knob to the large burner (C) settings.
NOTE If you remove the knob for cleaning, make sure to reattach it in the correct orientation. (Refer to the illustration above.)
CAUTION
• Please note, operation of lighting knob may not synchronize with the actual operation of the radiant heater when there is a problem with the product.
• The area on the knob between the high and off settings is not appropriate for cooking.
Recommended settings

Using the warming center
The warming center, located in the back center of the glass surface, will keep hot, cooked food at serving temperature.
NOTE
The surface warmer will not glow red like the cooking elements.
CAUTION
NOTE
Recommended settings

What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
The coated griddle provides an extra cooking surface. This is useful especially when cooking meats, pancakes, or other foods requiring a large cooking space. The griddle is available only with the bridge element. Use caution when putting the griddle on the bridge element. It is advisable to preheat the griddle. See the table below.

* This table is for reference only
CAUTION
NOTE
Cleaning
Preventing marks and scratches
Preventing stains
Preventing other damage
READ THE INSTRUCTIONS CAREFULLY BEFORE USING THE OVEN. For satisfactory use of your oven, become familiar with the various features and functions of the oven as described below. Detailed instructions for each feature and function follow later in this user manual.

A. Upper or whole oven control (Left side of panel)
B. Lower or whole oven control (Right side of panel)
01 Display: Shows the time of day, oven temperature, whether the oven is in the bake, broil or self-cleaning mode, and the time set for the timer or automatic oven operations.
When you use the self-cleaning feature, this icon appears in the display.
When you use the steam cleaning feature, this icon appears in the display.
When the oven is pre-heating, this icon appears in the display.
02 Number Pad: Press to set any function requiring numbers such as the time of day on the clock, the timer, the oven temperature, the start time, and length of operation for timed baking.
03 Convection Bake
04 Convection Roast: Press to select the Convection roast function of the whole or upper oven.
05 Bake: Use to select the bake function of the oven.
06 Broil: Use to select the broil function of the oven.
07 Keep Warm: Use to select the keep warm function of the whole oven to keep cooked foods warm.
10 Dehydrate: Use to select the dehydrate function of the whole oven.
11 Steam Clean: Use to select the steam cleaning function of the whole oven.
12 Self Clean: Use to select the self-cleaning function of the whole oven.
13 Smart Control: Use to select the smart control feature.
14 Clock: Use to set the time of day.
15 Oven lock: Use to disable all oven functions.
16 Lamp / Setting: Press to turn the oven light on or off. Use to bring up the user preference menu in the display. (Press for 3 seconds.)
17 Timer: Use to set or off the kitchen timer. The kitchen timer does not start or stop cooking. Press and hold for 3 seconds to turn off the timer.
18 Cook Time: Press and then use the number pad to set the amount of time you want your food to cook. The oven will shut off when the cooking time has run out.
19 Delay Start: Press to set the oven to start and stop automatically at the time you set.
20 START / SET: Use to start any cooking or cleaning function in the oven.
21 OFF / CLEAR: Press to cancel all oven operations except the clock and timer. Press to cancel a previously entered temperature or time.
Lock the oven door and the buttons on the touch pad so they cannot be activated accidentally. Oven lock can only be activated in standby mode.
How to activate the oven lock feature
Press Oven lock
for 3 seconds. The display will show the Lock
icon as well as the current time. All functions must be cancelled before Oven lock is activated. This function is available only when the oven temperature is under 400 °F.
How to unlock the Oven
Press Oven lock
for 3 seconds.
The Lock
icon will disappear from the display
The clock must be set to the correct time of day for the automatic oven timing functions to work properly.
How to set the clock
.
to select AM or PM. (Skip this step on 24 hour display setting.)
or START/SET to save the changes.The kitchen timer serves as an extra timer that will beep when the set time has elapsed. It does not start or stop cooking functions. You can use the kitchen timer with any of the other oven functions.
How to set the timer
NOTE
To change the programmed timer, press Timer, enter a different time, and then press START/SET.
In timed cooking, the oven turns on immediately and cooks for the length of time you select. At the end of the cooking time, the oven turns off automatically.
How to set the oven for timed cooking
1. Start the cooking operation you want, e.g., Bake. The default temperature is 350 °F.
2. Press Cook Time.
3. Enter the cooking time you want, e.g., 45 min, using the number pad. You can set the cooking time for any amount of time from 1 minute to 9 hours and 59 minutes.
4. Press START/SET. The temperature display will start to change once the oven temperature reaches 175 °F. The oven will continue to cook until the set amount of time has elapsed, then turn off automatically unless you set the keep warm feature. (Refer to the section on the keep warm feature on page 44.)
5. You can cancel a cook time at any time by setting the cook time to 0 minutes. Press Cook Time -> set cook time to 0 min -> press START/SET)
NOTE
When timed cooking is done, the range will beep several times.
CAUTION
Use caution with the timed cooking or delay start features. Use these features to cook cured or frozen meats and most fruits and vegetables. Foods that can easily spoil, such as milk, eggs, fish, meat, or poultry, should be chilled in the refrigerator first. Even when chilled, they should not stand in the oven for more than 1 hour before cooking begins, and should be removed promptly when cooking is completed. Eating spoiled food can result in sickness from food poisoning.
In a delay timed cooking, the oven’s timer turns the oven on and off at times you select in advance.
How to set the oven for delay start
pad.All of the features listed in the table below have minimum and maximum time or temperature settings. A beep will sound each time a pad on the control panel is pressed and the entry is accepted. An error tone will sound in the form of a long beep if the entered temperature or time is below the minimum or above the maximum setting for the feature

NOTE
If you turn off the 12-hour energy saving feature, the feature marked with a * will operate until canceled. (12-hour energy saving's default setting : on) See page 48 for more information.
This oven has a unique Dual Door™ that is hinged in the middle. If you have inserted the divider and divided the oven in two (so it is in Twin Mode), you only need to open the top half to access the upper oven. When you’re using the Flex Duo™ capability, you can access the top oven space much more easily and with greater energy efficiency
How to use the upper door
1. Hold the handle and the lever. Press the lever to release the door latch, and then pull the handle.

2. This will open only the upper door as shown.

How to use the full door
1. Hold the lever-less area of the handle, and then pull.

2. This will open the whole door as shown.

CAUTION

When opening the whole door, make sure to grasp the handle by the lever-less portion. If you press the lever halfway through opening the whole door, the upper door may open, causing physical injury.
NOTE
• Do not put heavy objects on, or apply excessive force, to the upper door.
• Do not let children play with or on the upper door.
STEP 1 Put all ingredients in a heat-safe container.

STEP 2 Select a cooking mode, and then start preheating.

STEP 3 Place the container on a rack.

STEP 4 Close the door and start cooking.

NOTE
• The cooling fan automatically runs for a certain amount of time after cooking is complete.
• There can be slight popping sound during oven cooking. This sound may occur during the normal oven burner cycling, when the oven burner flame is extinguished.
STEP 1 Put all ingredients in a heat-safe container.

STEP 2 Insert the divider into the 4th rack position and push in until the range beeps.

STEP 3 Select a cooking mode, and then start preheating.

STEP 4 Place a wire rack into the oven, arrange food containers on the racks.

STEP 5 Close the door and start cooking.

NOTE

CAUTION
Range displays “-dc-”
Your oven has different temperature setting ranges when you use the upper oven and lower oven simultaneously. The range for each oven changes, depending on the function and temperature setting of the other oven. See the tables below and on the next page for details.

(O - Available, X - Not available)

Bake is used to cook cakes, cookies, and casseroles. Always preheat the oven first. Baking temperatures and times will vary depending on the ingredients and the size and shape of the baking pan used. Dark or nonstick coatings may cook faster with more browning.
How to set the temperature
NOTE
How to adjust the temperature while cooking

By using the convection bake feature, you will be able to cook faster. You can program the oven for convection baking at any temperature between 175 °F and 550 °F, except in Twin mode when you are using both ovens. (See page 36.) Convection baking uses a fan to circulate the oven’s heat evenly and continuously within the oven. This improved heat distribution allows for even cooking and excellent results using multiple racks at the same time. Foods cooked on a single oven rack will generally cook faster and more evenly with convection baking. Multiple oven rack cooking may slightly increase cook times for some foods, but the overall result is time saved. Breads and pastries brown more evenly
Tips for convection baking
The amount of time you save will vary depending on the amount and type of food you are cooking. When baking cookies or biscuits, you should use pans with no sides or very low sides to allow the heated air to circulate around the food. Using a pan with a dark finish will allow faster cooking times. When using convection baking with a single rack, place the oven rack in position 3 or 4. If cooking on multiple racks, place the oven racks in position 3 and 5 (Cakes), position 2 and 5 (Cookies). When baking a cake, using the bake mode will produce better results.
How to set the oven for convection baking
Bake on the Upper/Single oven control side if you are using the upper oven. Press
Bake on the Lower/Single oven control side if you are using the lower oven. You can select
Bake on either side if you are using a single oven.
NOTE
The convection oven fan shuts off when the oven door is opened. DO NOT leave the door open for long periods of time while using convection cooking or you may shorten the life of the convection heating element.
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
Convection roasting is good for cooking large tender cuts of meat, uncovered. Heat comes from the top heating element. The convection fan circulates the heated air evenly over and around the food. Meat and poultry are browned on all sides as if they were cooked on a rotisserie. The heated air seals in juices quickly for a moist and tender product while, at the same time, creating a rich golden brown exterior.
How to set the oven for convection roasting
Roast The default temperature is 325 °F.
NOTE
The convection oven fan shuts off when the oven door is opened. DO NOT leave the door open for long periods of time while using convection cooking or you may shorten the life of the convection heating element.
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
Broiling is a method of cooking tender cuts of meat by direct heat under the broil element of the oven. The high heat cooks quickly and gives a rich, brown outer appearance. Broil mode is best for meats, fish, and poultry up to 1" thick. Always preheat the oven for 4 minutes before broiling.
How to set the oven for broiling
Broil stop position

Leave the door open at the broil stop position. The door will stay open by itself, yet the proper temperature is maintained in the oven.
CAUTION
Should an oven fire occur, close the oven door and turn the oven off. If the fire continues, throw baking soda on the fire or use a foam-type fire extinguisher. Do not put water or flour on the fire. Flour can explode and water can cause a grease fire to spread and cause personal injury
Broiling Recommendation Guide
The size, weight, thickness, starting temperature, and your doneness preference will affect broiling times. This guide is based on meats at refrigerator temperature. Always use a broiler pan and its grid when broiling. Always preheat the oven for 4 minutes before broiling.

This feature uses hot air for crispier and healthier frozen or fresh foods, such as frozen potato chips, chicken nuggets, chicken wings and so on, without or less oil than normal convection modes. For best results, use this mode on a single oven rack and place the Air fry tray on the position 3. The temperature can be set between 350 °F and 500 °F. Preheating is not necessary for this mode. Follow recipe or package directions for set temperature, time or quantity.
How to set the oven for Air fry mode

NOTE
Air fry cooking guide
NOTE


NOTE
Frozen foods may cook faster with Air Fry mode than recommended time on the package. Check food early and adjust cooking time as needed.
NOTE
CAUTION
Dehydrate
Dehydrate dries food or removes moisture from food via heat circulation. After drying the food, keep it in a cool and dry place. For fruit, adding lemon (or pineapple) juice or sprinkling sugar on the fruit will help fruit retain sweetness.

NOTE
Bread Proof
The Bread Proof function automatically provides the optimum temperature for the bread proof process and, therefore does not have a temperature adjustment. If you press Bread Proof when the oven temperature is above 95 °F, Hot will appear in the display. Because these functions produce the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
NOTE
Use rack position 3 for bread proofing.
CAUTION
When cooking is finished, Keep Warm will hold the food at a safe serving temperature for up to 3 hours. After 3 hours, the feature will shut off automatically. You can use the keep warm feature without any other cooking operations, or you can set it to activate after a timed or delay timed cooking operation. You should not use this feature to reheat cold food.
How to use the keep warm feature
How to set the oven to activate the keep warm mode after a timed cooking
NOTE
If you turn off the 12-hour energy saving feature, the keep warm feature will operate until canceled. (12-hour energy saving's default setting : on). See page 48 for more information.
This function enables you to control various electronic control options. Refer to the following table for available options. The option menu is only available when the oven is not being used (not cooking).

NOTE Options key location.

Temp Adjust
The temperature in the oven has been calibrated at the factory. When first using the oven, be sure to follow recipe times and temperatures. If you think the oven is too hot or too cool, you can correct the temperature in the oven. Before correcting, test a recipe by using a temperature setting that is higher or lower than the recommended temperature. The baking results should help you to decide how much of an adjustment is needed.
The oven temperature can be adjusted ±35 °F (±19 °C ).
How to correct the oven temperature
Options for 3 seconds, and then Press 1 on the number pad.
Clock to select higher or lower than the current temperature.NOTE
This adjustment will not affect the broiling or the self-cleaning temperatures. The adjustment will be retained in memory after a power failure.
Temp Unit (Fahrenheit or Celsius temperature selection)
You can program the oven control to display the temperature in Fahrenheit or Celsius. The oven has been preset at the factory to display in Fahrenheit.
How to change the display from Fahrenheit to Celsius or Celsius to Fahrenheit
Options for 3 seconds, and then Press 2 on the number pad.Auto Conversion
When you use the auto conversion feature, the convection auto conversion feature will automatically convert entered regular baking temperatures to convection baking temperatures.
If this feature is activated, the display will show the actual converted (reduced) temperature. For example, if you enter a regular recipe temperature of 350 °F and press Oven Start/Set, the display will show the converted temperature of 325 °F. (Default setting : off)
How to enable or disable the auto conversion feature
Options for 3 seconds, and then Press 3 on the number pad.Time of Day (12hr/24hr)
The oven control can be programmed to display time of day in the 12-hour or hour mode. -
The oven has been preset at the factory to display in the 12-hour mode.
How to change between the 12- and 24-hour time of day display
Options for 3 seconds, and then Press 4 on the number pad.12 -hour energy saving
If you accidently leave the oven on, this feature will automatically turn off the oven after 12-hours during baking functions or after 3 hours during a broil function. (Default setting : on)
How to turn the 12-hour energy saving feature on or off
Options for 3 seconds, and then Press 5 on the number pad.Sound On/Off
Using Sound On/OFF, you can set the oven controls to operate silently.
How to turn the sound on or off
Options for 3 seconds, and then Press 6 on the number pad.Wi-Fi On/Off
You can turn the range’s Wi-Fi connection on or off.
How to turn the Wi-Fi on or off
Options for 3 seconds, and then Press 7 on the number pad.NOTE
When you turn the range’s Wi-Fi connection off, users can’t set to easy setup.
Demo mode
This option is for use by retail establishments for display purposes only. (The heating element does not operate.)
How to enable or disable the demo mode
Options for 3 seconds, and then Press 0 on the number pad.(For use on the Jewish Sabbath & Holidays)
For further assistance, guidelines for proper usage, and a complete list of models with the Sabbath feature, please visit the web at http:\\www.star-k.org.
You can use the Sabbath feature with baking only. The oven temperature may be set higher or lower after you set the Sabbath feature. (The oven temperature adjustment feature should be used only during Jewish holidays.) The display, however, will not change and tones will not sound when a change occurs. Once the oven is properly set for baking with the Sabbath feature active, the oven will remain on continuously until the Sabbath feature is cancelled. This will override the factory preset 12-hour energy saving feature. If the oven light is needed during the Sabbath, press
before activating the Sabbath feature. Once the oven light is turned on and the Sabbath feature is active, the oven light will remain on until the Sabbath feature is turned off. If the oven light needs to be off, be sure to turn the oven light off before activating the Sabbath feature.
How to use the Sabbath feature
Do not to attempt to activate any other program feature except BAKE while the Sabbath feature is active. ONLY the following key pads will function correctly with the Sabbath feature on: Number, Bake, START/SET and OFF/ CLEAR. All other keys should not be used once the Sabbath feature is activated.
You can change the oven temperature, but the display will not change and tones will not sound when a change occurs. (The oven temperature adjustment feature should be used only on Jewish holidays.) After changing the temperature while the unit is in Sabbath mode, there is a 15-second delay before the unit recognizes the change.
You can set the Cook time function before activating the Sabbath feature.
Should you experience a power failure or interruption, the oven will shut off. When power is returned, the oven will not turn back on automatically. SAb will be displayed in the oven control display, but the oven will not operate. Food may be safely removed from the oven while it is still in the Sabbath mode, however the oven cannot be turned back on until after the Sabbath/ Holidays. After the Sabbath observance, turn OFF the Sabbath mode. Press and hold both Bake and 1 for at least 3 seconds simultaneously to turn the Sabbath mode off. The oven can then be used with all normal functions.
Do not open the oven door or change the oven temperature for about 30 minutes after you have started Sabbath mode to allow the oven to reach the set temperature. Note that, for best performance, the oven fan operates only when the oven temperature is rising.
Do not cover the surface cooktop with a blech.
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
Before a self-cleaning cycle


NOTE Remove oven racks and accessories before starting the self-clean mode.
How to run a self-cleaning cycle
1. Select the length of time for the self-cleaning operation, e.g., 3 hours.
Press Self Clean once for a 3 hour clean time, twice for a 5 hour clean time, or times for a 2 hour clean time
The default setting is 3 hours.
2. Press START/SET to start the self-cleaning cycle.
The motor-driven door lock will engage automatically.
NOTE
3. When the self-cleaning cycle is done, End will appear in the display and the range will beep several times.
How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning
For light cleaning, the steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.


1. Remove all accessories from the oven.
2. Pour approximately 10 oz. (300 ml) of water onto the bottom of the empty oven and then close the oven door. Use normal water only, not distilled water.
3. Press Steam Clean.
4. Press START/SET. When the operation is complete, the display will end and a beep will sound.
5. Press OFF/CLEAR.
6. Clean the oven’s interior. There will be a significant amount of water remaining on the bottom of the oven after a steam-cleaning cycle. Remove the residual water with a sponge or soft dry cloth.
NOTE
When steam-cleaning, use exactly 10 oz. of water since this produces the best results.
NOTE
If you press Steam Clean when the oven temperature is above 100˚F, Hot will appear in the display. Because this function produces the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
CAUTION
Wear gloves during cleaning.
After a steam-cleaning cycle
WARNING
• Be sure all controls are OFF and all surfaces are COOL before cleaning any part of the range.

• If your range is moved for cleaning, servicing, or any reason, be sure the Anti-Tip device is re-engaged properly when the range is replaced. If you fail to reengage the Anti-Tip device, the range could tip and cause serious injury.
Vent

Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
NOTE
Oven racks
If the racks are left in the oven during a self-cleaning cycle, their color will turn slightly blue and the finish will be dull. After the self-cleaning cycle is complete and the oven has cooled, rub the sides of the racks with wax paper or a cloth containing a small amount of oil. This will help the racks glide more easily on their tracks.
NOTE
NOTE
Air fry tray
To keep the Air fry tray clean, remove them from the cavity, and soak them in Lukewarm soapy water. Then, scour soil off of the Air fry tray using a plastic scouring pad.
NOTE
The air fry tray is dishwasher-safe.
CAUTION
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating, their color will turn slightly blue and finish will be dull.
Oven door

CAUTION
Do not block the vent and cooling motors or let any foreign matter get into them when cleaning the cooktop.
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective. By following these steps, you can maintain and protect the surface of your glass cooktop.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
Removing burned-on residue

Removing heavy, burned-on residue

Removing metal marks and scratches
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
Cleaning the cooktop seal

To clean the seal around the edges of the glass, lay a wet cloth on it for a few minutes, then wipe clean with a nonabrasive cleaner.
Potential for permanent damage to the glass surface
Cleaning sugary spills and melted plastic
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary.
How to remove the door
CAUTION

1. Open the door completely.
2. Pull the hinge locks down toward the door frame to the unlocked position.

3. Firmly grasp both sides of the door at the top.
4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig. 1).

5. Lift door up and out until the hinge arm is clear of the slot (Fig. 2).
How to re-install the door

1. Firmly grasp both sides of the door at the top.
2. With the door at the same angle as the removal position, slide the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully inserted into the bottom of the slot.

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity to the locked position.
5. Close the oven door.

The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press the
pad to turn it on or off. It will not work during a self-cleaning cycle.

CAUTION
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you’re still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem | Possible cause | Solution |
The range is not level. | The appliance has been installed improperly. | • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. |
The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation. | |
The appliance must be accessed for servicing and | The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible. |
cannot be moved easily. | Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
Problem | Possible cause | Solution |
The display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
The display flashes. | There was a power failure. | Reset the clock. |
COOKTOP
Problem | Possible cause | Solution |
The surface units will not maintain a rolling boil or will not cook fast enough. | You may be using inappropriate cookware. | Use pans that are flat and match the diameter of the surface unit selected. |
In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
The surface units will not turn on. | A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
The cooktop controls are set improperly. | Check if the correct control is set for the surface unit you are using. | |
Areas of discoloration on the cooktop. | Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop on page 55. |
The surface is hot and the model features a light-colored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. |
Problem | Possible cause | Solution |
The surface unit frequently cycles on and off. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the range as usual. |
The surface unit stops glowing when changed to a lower setting. | This is normal. The unit is still on and hot. | |
Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
Cookware has been slid across the cooktop surface. |
| |
Problem | Possible cause | Solution |
Brown streaks or specks. | Boilovers have been cooked onto the surface. | • Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. • See the section on the care and cleaning of the glass cooktop on page 55. |
Areas of discoloration with metallic sheen. | Mineral deposits from water and food have been left on the surface of the cooktop. | • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. |
"Cracking" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions. | This is normal operation, and not a system failure. Use the range as usual. |
OVEN
Problem | Possible cause | Solution |
The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet. |
A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
The oven controls have been set improperly. | See the chapter on operating the oven starting on page 28. | |
The oven is too hot. | Allow the oven to cool. | |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
The switch operating the light is broken. | Call for service. |
Problem | Possible cause | Solution |
The appliance will not turn on. | The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
The oven smokes excessively during broiling. | The oven controls have not been set properly. | Refer to the section on using the broiler starting on page 40. |
The meat has been placed too close to the element. | Reposition the rack to provide proper clearance between the meat and the element. Preheat the broil element for searing. | |
The meat has not been properly prepared. | Remove the excess fat from the meat. Cut away fatty edges that may curl, leaving the lean intact. | |
Grease has built up on oven surfaces. | Regular cleaning is necessary when broiling frequently. |
Problem | Possible cause | Solution |
Food does not bake or roast properly. | The oven controls have not been set correctly. | See the chapter on operating the oven starting on page 28. |
The oven rack has been positioned incorrectly or is not level. | See the section on using the oven racks on page 36. | |
Incorrect cookware or cookware of improper size is being used. |
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The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 47. | |
Food does not broil properly. | The serving size may not be appropriate. | Refer to the cooking guide for serving sizes on page 40, and then try again. |
The rack has not been properly positioned. | See the broiling recommendation guide on page 40. | |
The cookware is not suited for broiling. | Use suitable cookware. | |
In some areas, the power (voltage) may be low. | • Preheat the broil element for 10 minutes. • See the broiling recommendation guide on page 40. | |
The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 47. |
Problem | Possible cause | Solution |
The oven will not self-clean. | The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
The oven controls have been set incorrectly. | See the section on selfcleaning on page 50. | |
A self-cleaning cycle cannot be started if the oven lock feature has been activated or if a radiant surface element is on. | Deactivate the oven lock (see page 29). Make sure all surface elements are turned off. | |
Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OFF/CLEAR. Open the windows to rid the room of smoke. Wait until the selfcleaning cycle is cancelled. Wipe up the excessive soil and then start the selfcleaning cycle again. |
The oven door will not open after a selfcleaning cycle. | The oven is too hot. | Allow the oven to cool. |
The oven is not clean after a self-cleaning cycle. | The oven controls were not set correctly. | See the section on selfcleaning on page 50. |
The oven was heavily soiled. | Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be self-cleaned again or for a longer period of time. |
Problem | Possible cause | Solution |
Steam is coming out of the vent. | When using the convection feature, it is normal to see steam coming out of the oven vent. | This is normal operation and not a system failure. Use the range as usual. |
As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | ||
A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. | • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on selfcleaning on page 50. |
Strong odor. | An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. | Operate the oven empty on the bake setting at 400 °F for 1 hour. |
Fan noise. | A convection fan may automatically turn on and off. | This is not a system failure but normal operation. |
Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a selfcleaning cycle. | Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. |
DRAWER
Problem | Possible cause | Solution |
The drawer does not slide smoothly or drags. | The drawer is out of alignment. | Fully extend the drawer and push it all the way in. See the page 59. |
The drawer is overloaded or the load is unbalanced. | Reduce weight. Redistribute drawer contents. | |
Excessive condensation in the drawer. | There is liquid present in the drawer. | Remove the liquid. |
Uncovered foods. | Cover food with a lid. |
OVEN
Displayed Code | Possible cause | Solution |
C-d0 | There is a short in the control key. | Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
C-d1 | The door lock is misaligned. | |
C-F0 | This code occurs if communication between the Main and Sub PBA is interrupted. | |
C-F2 | This code occurs if communication between the Main and Touch is interrupted. | |
C-20 | The oven sensor is open when the oven is operating. | Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
There is a short in the Oven sensor. | ||
C-21 | This code occurs if the internal temperature rises abnormally high. | |
C-30 | The main PCB sensor is open when the oven is operating. | |
There is a short in the main PCB sensor. |
Displayed Code | Possible cause | Solution |
C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service. |
-dC- | This code appears if the divider is inserted or removed while the oven is operating. | Make sure the divider is inserted properly, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
bAd LinE | This error message appears if the power cord is installed improperly. | If the power connection is plugged in improperly, “bAd LinE” appears on the display. Reconnect the power connection properly, and the message disappears. |
Reference file: Samsung NE63A6751SG/AA 6.3 Cu. Ft. Smart Freestanding Electric Range
Additionally, the document applies to other Samsung models: NE63*675*S*, NE63A6751SG