
01 Oven control panel (See page 28 for more information)
02 * Surface control knobs (See page 23 for more information)
03 Glass surface
04 Oven door
05 Storage drawer
06 Door latch
07 Automatic oven light switch
08 * Oven light
09 Convection fan
10 Shelf position
11 Gasket
|
Wire racks (2) * |
Air fry tray (1) * |
Griddle (1) * |
NOTE If you need an accessory marked with a *, you can buy it from the Samsung Contact Center (1-800-726-7864).
Clean the oven thoroughly before using it for the first time. Then, remove the accessories, set the oven to bake, and then run the oven at 400 °F for 1 hour. There will be a distinctive odor. This is normal. Ensure your kitchen is well ventilated during this conditioning period.
CAUTION
BEFORE COOKING
DURING COOKING
AFTER COOKING
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant element will glow red. To maintain the selected setting, the element will cycle on and off. The heating element retains enough heat to provide a uniform and consistent heat during the off cycle. For efficient cooking, turn off the element several minutes before cooking is complete. This will allow residual heat to complete the cooking process.
NOTE Radiant elements have a limiter that allows the element to cycle ON and OFF, even at the HI setting. This helps to prevent damage to the ceramic cooktop. Cycling at the HI setting is normal and can occur if the cookware is too small for the radiant element or if the cookware bottom is not flat.
Location of the radiant surface elements and controls
The radiant control knobs operate the radiant surface elements on the cooktop as shown below.

01 Left Rear: 7", 1800 W
02 Left Front: 7", 1800 W (Bridge 2600 W)
03 Right Front: 6"/9"/12", 3000 W
04 Right Rear: 6", 1200 W
05 Warming Center: 100 W
06 Hot surface indicator
07 Cooktop On/Off lamp
Hot surface indicator
Cooktop on/off lamp
Cooking areas
CAUTION
Single surface unit control knob (Left Rear, Right Rear)
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1. Push the knob in. 2. Turn in either direction to the setting you want. • At both the off and high settings, the knob clicks into position. |
Bridge surface unit control knob (Left Front)
|
|
1. Push the knob in. 2. Turn in either direction to the setting you want. • To use the single surface unit, turn the control knob to the single burner (A) setting. • To use the bridge surface unit, turn the control knob to the bridge burner (B) setting. |
Triple surface unit control knob (Right Front)
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The triple surface unit has 3 cooking sizes to select from so you can match the size of the cooking area to the size of the cookware you are using. 1. Push the knob in. 2. Turn in either direction to the setting you want. • To use the small surface unit, turn the control knob to the small burner (A) settings. • To use the middle surface unit, turn the control knob to the middle burner (B) settings. • To use the large surface unit, turn the control knob to the large burner (C) settings. |
NOTE
If you remove the knob for cleaning, make sure to reattach it in the correct orientation. (Refer to the illustration above.)
CAUTION
Recommended settings
| SETTING | TYPE OF COOKING |
| HIGH | Starting most foods, bringing water to a boil, pan broiling |
| MEDIUM HIGH | Continuing a rapid boil, frying, deep fat frying |
| MEDIUM | Maintaining a slow boil, thickening sauces and gravies, steaming vegetables |
| MEDIUM LOW | Keeping foods cooking, poaching, stewing |
| LOW | Keeping foods warm, melting, simmering |
Using the warming center
The warming center, located in the back center of the glass surface, will keep hot, cooked food at serving temperature.
NOTE
The surface warmer will not glow red like the cooking elements.
CAUTION
NOTE
Recommended settings
| LEVEL | TYPE OF FOOD |
| Low | Breads/pastries, casseroles, gravies, eggs |
| Medium | Dinner plate with foods, soups (cream), vegetables, sauces, stews, meats |
| High | Fried foods, soups (liquid), hot beverages |
Using the right cookware can prevent many problems, such as uneven cooking or extended cooking times. Using the proper pots and pans will reduce cooking times and cook food more evenly

Check for flatness by rotating a ruler across the bottom of the cookware.
Choosing the proper cookware
What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
ALUMINUM - Excellent heat conductor. Some types of food will cause the aluminum to darken. (Anodized aluminum cookware resists staining & pitting). If aluminum pans are slid across the ceramic cooktop, they may leave metal marks that resemble scratches. Remove these marks as soon as the cooktop cools down.
COPPER - Excellent heat conductor but discolors easily. May leave metal marks on ceramic glass (to remove, see above.)
STAINLESS STEEL - Slow heat conductor with uneven cooking results. It's durable, easy to clean, and resists staining.
CAST IRON - A poor conductor; retains heat very well. Cooks evenly once cooking temperature is reached. Not recommended for use on ceramic cooktops.
ENAMELWARE - Heating characteristics will vary depending on the base material. Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops.
GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces because it may scratch the surface.
The coated griddle provides an extra cooking surface. This is useful especially when cooking meats, pancakes, or other foods requiring a large cooking space. The griddle is available only with the bridge element. Use caution when putting the griddle on the bridge element.
It is advisable to preheat the griddle. See the table below.
| Type of Food | Preheat Time | Preheat Condition | Cook Condition |
| Pancakes | 5 min. | MED | MED |
| Hamburgers / Bacon | 5 min. | 6 | 6 |
| Fried Eggs / Sausages | 5 min. | 4 | 4 |
| Grilled Cheese Sandwiches | 5 min. | 6 | 4 |
* This table is for reference only.
CAUTION
NOTE
Cleaning
Preventing marks and scratches
Preventing stains
Preventing other damage
READ THE INSTRUCTIONS CAREFULLY BEFORE USING THE OVEN. For satisfactory use of your oven, become familiar with the various features and functions of the oven as described below. Detailed instructions for each feature and function follow later in this user manual.

01 Display: Shows the time of day, oven temperature, what mode the oven is operating in, and the time set for the timer or automatic oven operations.
02 Convection Bake: Use to select the Convection bake function of the oven.
03 Convection Roast: Use to select the Convection roast function of the oven.
04 Bake: Use to select the bake function of the oven.
05 Broil: Use to select the broil function of the oven.
06 Air Fry: Use to select the air fry function of the oven.
07 Keep Warm: Use to select the keep warm function of the single oven to keep cooked foods warm.
08 Bread Proof: Use to select the bread proof function of the oven.
09 Dehydrate: Use to select the dehydrate function of the oven.
10 Steam Clean: Use to select the steam cleaning function of the oven.
11 Self Clean: Use to select the self-cleaning function of the oven.
12 Timer: Use to set or cancel the kitchen timer. The kitchen timer does not start or stop cooking. Press and hold for 3 seconds to turn off the timer.
13 Cook Time: Press and then use the number pad to set the amount of time you want your food to cook. The oven will shut off when the cooking time has run out.
14 Delay Start: Press to set the oven to start and stop automatically at a time you set.
15 Smart Control: Use to select the smart control feature.
16 Number pad: Use to set any function requiring numbers, such as the time of day on the clock, the timer, the oven temperature, the start time and length of operation for timed baking, etc.
17 Lamp: Press to turn the oven light on or off.
18 Clock / Setting : Use to set the time of day. Use to bring up the user preference menu in the display. (Press for 3 seconds.)
19 START / SET: Use to start any cooking or cleaning function in the oven.
20 OFF / CLEAR: Press to cancel all oven operations except the clock and timer. Press to cancel a previously entered temperature or time.
21 Oven lock: Use to disable all oven functions.
Lock the oven door and the buttons on the touch pad so they cannot be activated accidentally.
Oven lock can only be activated in standby mode.
How to activate the oven lock feature
Press Oven lock
for 3 seconds.
The display will show the Lock
icon as well as the current time.
All functions must be cancelled before Oven lock is activated.
This function is available only when the oven temperature is under 400 °F.
How to unlock the Oven
Press Oven lock
for 3 seconds.
The Lock
icon will disappear from the display
The clock must be set to the correct time of day for the automatic oven timing functions to work properly.
How to set the clock
.
to select AM or PM. (Skip this step on 24 hour display setting.)
or START/SET to save the changes.The kitchen timer serves as an extra timer that will beep when the set time has elapsed. It does not start or stop cooking functions. You can use the kitchen timer with any of the other oven functions.
How to set the timer
NOTE
To change the programmed timer, press Timer, enter a different time, and then press START/SET.
In timed cooking, the oven turns on immediately and cooks for the length of time you select. At the end of the cooking time, the oven turns off automatically.
How to set the oven for timed cooking
NOTE
When timed cooking is done, the range will beep several times.
CAUTION
Use caution with the timed cooking or delay start features. Use these features to cook cured or frozen meats and most fruits and vegetables. Foods that can easily spoil, such as milk, eggs, fish, meat, or poultry, should be chilled in the refrigerator first. Even when chilled, they should not stand in the oven for more than 1 hour before cooking begins, and should be removed promptly when cooking is completed. Eating spoiled food can result in sickness from food poisoning.
In a delay timed cooking, the oven’s timer turns the oven on and off at times you select in advance.
How to set the oven for delay start
pad.All of the features listed in the table below have minimum and maximum time or temperature settings. A beep will sound each time a pad on the control panel is pressed and the entry is accepted. An error tone will sound in the form of a long beep if the entered temperature or time is below the minimum or above the maximum setting for the feature.

NOTE If you turn off the 12-hour energy saving feature, the feature marked with a * will operate until canceled. (12-hour energy saving's default setting : on) See page 41 for more information.
Oven rack positions

Recommended rack position for cooking
| TYPE OF FOOD | RACK POSITION |
| Broiling hamburgers | 7 |
| Broiling meats or small cuts of poultry, fish | 4-6 |
| Bundt cakes, pound cakes, frozen pies, casseroles | 3 or 4 |
| Angel food cakes, small roasts, fresh and frozen pizza | 2 |
| Turkey, large roast, hams, fresh pizza | 1 |
• This table is for reference only.
Rack and Pan placement


Centering the baking pans in the oven as much as possible will produce better results. If baking with more than one pan, place the pans so each has at least 1˝ to 1½˝ of air space around it. When baking on a single oven rack, place the oven rack in position 3 or 4. See the figure on the left.
Cakes place the oven racks in positions 3 and 5, Cookies place the racks in positions 2 and 5.
Using Multiple Oven Racks
| Type of Baking | Rack Positions |
| Cookies | 2 and 5 |
| Cakes | 3 and 5 |
Before using the racks
The oven has two racks.
Each rack has stops that need to be placed correctly on the supports. These stops will keep the rack from coming completely out.
REMOVING THE RACKS
REPLACING THE RACKS

CAUTION
The oven can be programmed to bake at any temperature from 175 °F to 550 °F. Baking temperature and time will vary depending on the ingredients and the size and shape of the baking pan used. Dark or nonstick coatings may cook faster with more browning.
How to set the temperature
Place food in the oven after preheating if the recipe calls for it. Preheating is very important for good results when baking cakes, cookies, pastry, and breads. After the oven has reached the desired temperature, the range will beep several times.NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
How to adjust the temperature while cooking

By using the convection bake feature, you will be able to cook faster. Convection baking uses a fan to circulate the oven’s heat evenly and continuously within the oven. This improved heat distribution allows for even cooking and excellent results while using multiple racks at the same time. Foods cooked on a single oven rack will generally cook faster and more evenly with convection baking. Multiple oven rack cooking may slightly increase cook times for some foods, but the overall result is time saved. Breads and pastries brown more evenly. You can program the oven for convection baking at any temperature between 175 °F and 550 °F.
Tips for convection baking
The amount of time you save will vary depending on the amount and type of food you are cooking. When baking cookies or biscuits, you should use pans with no sides or very low sides to allow the heated air to circulate around the food. Using a pan with a dark finish will produce faster cooking times.
When using convection baking with a single rack, place the oven rack in position or 4. If cooking on multiple racks, place the oven racks in position 3 and 5 or 2 and 5.
When baking a cake, using the bake mode (not the convection bake mode) will produce better results.
How to set the oven for convection baking
Bake. The default temperature is 325 °F.
NOTE
If you leave the oven door open for more than 2 minutes when the oven is on, all heating elements will shut off automatically.
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
Convection roasting is good for cooking large tender cuts of meat, uncovered. Heat comes from the top heating element. The convection fan circulates the heated air evenly over and around the food. Meat and poultry are browned on all sides as if they were cooked on a rotisserie. The heated air seals in juices quickly for moist and tender results while, at the same time, creating a rich golden brown exterior.
How to set the oven for convection roasting
Roast. The default temperature is 325 °F.
NOTE
If you leave the oven door open for more than 2 minutes when the oven is on, all heating elements will shut off automatically.
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
Broiling is a method of cooking tender cuts of meat by direct heat under the broil element of the oven.
The high heat cooks quickly and gives a rich, brown outer appearance. Broil mode is best for meats, fish, and poultry up to 1" thick.
Always preheat the oven for 4 minutes before broiling.
How to set the oven for broiling
Broil stop position

Leave the door open at the broil stop position. The door will stay open by itself, yet the proper temperature is maintained in the oven.
CAUTION Should an oven fire occur, close the oven door and turn the oven off. If the fire continues, throw baking soda on the fire or use a foam-type fire extinguisher. Do not put water or flour on the fire. Flour can explode and water can cause a grease fire to spread and cause personal injury.
Broiling Recommendation Guide
The size, weight, thickness, starting temperature, and your doneness preference will affect broiling times. This guide is based on meats at refrigerator temperature. Always use a broiler pan and its grid when broiling. Always preheat the oven for 4 minutes before broiling.

This feature works special hot air for crispier and healthier frozen or fresh foods without or less oil than normal convection modes. For best results, use this mode on a single oven rack and place the Air fry tray on the position 3. The temperature can be set between 350 °F and 500 °F. Preheating is not necessary for this mode. Follow recipe or package directions for set temperature, time or quantity.
How to set the oven for Air Fry mode

NOTE
Air fry cooking guide


Dehydrate
Dehydrate dries food or removes moisture from food via heat circulation. After drying the food, keep it in a cool and dry place. For fruit, adding lemon, pineapple juice, or sprinkling sugar on the fruit helps the fruit retain sweetness. See the table below for Dehydrate settings.
NOTE
Use rack position 3 or 4 for dehydrating.
Bread Proof
The Bread Proof function automatically provides the optimum temperature for the bread proof process and, therefore does not have a temperature adjustment. If you press Bread Proof when the oven temperature is above 95 °F, Hot will appear in the display. Because these functions produce the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
NOTE
Use rack position 3 for bread proofing.
CAUTION
When cooking is finished, Keep Warm will hold the food at a safe serving temperature for up to 3 hours.
After 3 hours, the feature will shut off automatically. You can use the keep warm feature without any other cooking operations, or you can set it to activate after a timed or delay timed cooking operation.
You should not use this feature to reheat cold food.
How to use the keep warm feature
How to set the oven to activate the keep warm mode after a timed cooking
NOTE
If you turn off the 12-hour energy saving feature, the keep warm feature will operate until canceled. (12-hour energy saving's default setting : on). See page 41 for more information.
This function enables you to control various electronic control options. Refer to the following table for available options. The option menu is only available when the oven is not being used (not cooking).
| Options | Feature |
| 1. Temp Adjust | Lets you correct the temperature in the oven. |
| 2. Temp Unit | Lets you program the oven control to display temperatures in Fahrenheit or Celsius. |
| 3. Auto Conversion | The convection auto conversion feature automatically converts entered regular baking temperatures to convection baking temperatures. |
| 4. Time of Day (12hr/24hr) | Lets you set the clock to display the time of day in the 12- hour or 24-hour mode. |
| 5. 12-hour energy saving | This feature automatically turns off the oven after 12-hours during baking functions or after 3 hours during a broil function. |
| 6. Sound On/Off | Lets you set the oven controls to operate silently. |
| 7. Wi-Fi On/Off | Lets you set the wi-fi network to deactivate |
| 0. Demo mode T | This option is for use by retail establishments for display purposes only. |
NOTE Options key location

Temp Adjust
The temperature in the oven has been calibrated at the factory. When first using the oven, be sure to follow recipe times and temperatures. If you think the oven is too hot or too cool, you can correct the temperature in the oven. Before correcting, test a recipe by using a temperature setting that is higher or lower than the recommended temperature. The baking results should help you to decide how much of an adjustment is needed.
The oven temperature can be adjusted ±35 °F (±19 °C ).
How to correct the oven temperature
Options for 3 seconds, and then Press 1 on the number pad.
Clock to select higher or lower than the current temperature.NOTE
This adjustment will not affect the broiling or the self-cleaning temperatures. The adjustment will be retained in memory after a power failure.
Temp Unit (Fahrenheit or Celsius temperature selection)
You can program the oven control to display the temperature in Fahrenheit or Celsius. The oven has been preset at the factory to display in Fahrenheit.
How to change the display from Fahrenheit to Celsius or Celsius to Fahrenheit
Options for 3 seconds, and then Press 2 on the number pad.This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
Before a self-cleaning cycle


NOTE Remove oven racks and accessories before starting the self-clean mode.
How to run a self-cleaning cycle
NOTE
3. When the self-cleaning cycle is done, End will appear in the display and the range will beep several times.
How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning
For light cleaning, the steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.


NOTE
When steam-cleaning, use exactly 10 oz. of water since this produces the best results.
NOTE
If you press Steam Clean when the oven temperature is above 100˚F, Hot will appear in the display. Because this function produces the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
CAUTION
Wear the glove during cleaning.
After a steam-cleaning cycle
WARNING

Vent

Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
NOTE
Oven door

CAUTION
Do not block the vent and cooling motors or let any foreign matter get into them when cleaning the cooktop.
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass cooktop.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
Removing burned-on residue

Removing heavy, burned-on residue

Removing metal marks and scratches
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
How to remove the door
CAUTION

1. Open the door completely.
2. Pull the hinge locks down toward the door frame to the unlocked position

3. Firmly grasp both sides of the door at the top.
4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig. 1).

5. Lift door up and out until the hinge arm is clear of the slot (Fig. 2).
How to re-install the door


3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity to the locked position.
5. Close the oven door.

The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press the
pad to turn it on or off. It will not work during a self-cleaning cycle.

CAUTION
Before changing your oven light bulb, disconnect the electrical power to the range at the main fuse or circuit breaker panel. Make sure the oven and the bulb are cool.
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you’re still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
| Problem | Possible cause | Solution |
| The range is not level. | The appliance has been installed improperly. |
• Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range |
| The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
| The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation. | |
| The appliance must be accessed for servicing and cannot be moved easily | The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible |
| Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
| Problem | Possible cause | Solution |
| The display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
| The display flashes | There was a power failure. | Reset the clock |
COOKTOP
| Problem | Possible cause | Solution |
| The surface units will not maintain a rolling boil or will not cook fast enough. | You may be using inappropriate cookware. | Use pans that are flat and match the diameter of the surface unit selected. |
| In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
| The surface units will not turn on. | A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
| The cooktop controls are set improperly | Check if the correct control is set for the surface unit you are using. | |
| Areas of discoloration on the cooktop | Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop on page 49. |
| The surface is hot and the model features a lightcolored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
| The surface unit frequently cycles on and off. | The element will cycle on and off to maintain the power setting | This is normal operation, and not a system failure. Use the range as usual. |
| The surface unit stops glowing when changed to a lower setting. | This is normal. The unit is still on and hot | This is normal. The unit is still on and hot |
| Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
| Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
| Cookware has been slid across the cooktop surface. | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
| Brown streaks or specks. | Boilovers have been cooked onto the surface. |
• Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. • See the section on the care and cleaning of the glass cooktop on page 49. |
| Areas of discoloration with metallic sheen. | Mineral deposits from water and food have been left on the surface of the cooktop |
• Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. |
| "Cracking" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions | This is normal operation, and not a system failure. Use the range as usual. |
OVEN
| Problem | Possible cause | Solution |
| The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet |
| A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
| The oven controls have been set improperly | See the chapter on operating the oven starting on page 28. | |
| The oven is too hot. | Allow the oven to cool. | |
| Incomplete service wiring. | Call for service | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
| The switch operating the light is broken. | Call for service. | |
| The appliance will not turn on. | The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
| Incomplete service wiring | Call for service | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven smokes excessively during broiling. | The oven controls have not been set properly. | Refer to the section on using the broiler starting on page 35. |
| The meat has been placed too close to the element. | Reposition the rack to provide proper clearance between the meat and the element. Preheat the broil element for searing. | |
| The meat has not been properly prepared. | Remove the excess fat from the meat. Cut away fatty edges that may curl, leaving the lean intact. | |
| Grease has built up on oven surfaces. | Regular cleaning is necessary when broiling frequently. | |
| Food does not bake or roast properly | The oven controls have not been set correctly | See the chapter on operating the oven starting on page 28. |
| The oven rack has been positioned incorrectly or is not level. | See the section on using the oven racks on page 31. | |
| Incorrect cookware or cookware of improper size is being used. | See the section on using the oven racks on page 31. | |
| The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 41. | |
| Food does not broil properly | The serving size may not be appropriate. | Refer to the cooking guide for serving sizes on page 35, and then try again. |
| The rack has not been properly positioned. | See the broiling recommendation guide on page 35. | |
| The cookware is not suited for broiling. | Use suitable cookware. | |
| In some areas, the power (voltage) may be low. |
• Preheat the broil element for 10 minutes. • See the broiling recommendation guide on page 35. |
|
| The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 41. |
| The oven will not self-clean. | The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
| The oven controls have been set incorrectly. | See the section on selfcleaning on page 44. | |
| A self-cleaning cycle cannot be started if the oven lock feature has been activated or if a radiant surface element is on. | Deactivate the oven lock (see page 29). Make sure all surface elements are turned off. | |
| Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OFF/CLEAR. Open the windows to rid the room of smoke. Wait until the selfcleaning cycle is cancelled. Wipe up the excessive soil and then start the selfcleaning cycle again |
| The oven door will not open after a selfcleaning cycle | The oven is too hot. | Allow the oven to cool. |
| The oven is not clean after a self-cleaning cycle. | The oven controls were not set correctly. | See the section on selfcleaning on page 44. |
| The oven was heavily soiled. | Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. | |
| Steam is coming out of the vent. | When using the convection feature, it is normal to see steam coming out of the oven vent. | This is normal operation and not a system failure. Use the range as usual. |
| As the number of racks or amount of food being cooked increases, the amount of visible steam will increase | This is normal operation and not a system failure. Use the range as usual. | |
| A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. |
• To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on selfcleaning on page 44. |
| Strong odor | An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. | Operate the oven empty on the bake setting at 400 °F for 1 hour. |
| Fan noise. | A convection fan may automatically turn on and off. | This is not a system failure but normal operation. |
| Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a selfcleaning cycle. | Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. |
DRAWER
| Problem | Possible cause | Solution |
| The drawer does not slide smoothly or drags. | The drawer is out of alignment. | Fully extend the drawer and push it all the way in. See the page 52. |
| The drawer is overloaded or the load is unbalanced. | Reduce weight. Redistribute drawer contents. | |
| Excessive condensation in the drawer. | There is liquid present in the drawer | Remove the liquid. |
| Uncovered foods | Cover food with a lid. |
OVEN
| Displayed Code | Possible cause | Solution |
| C-d0 | There is a short in the control key | Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C-d1 | The door lock is misaligned | Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C-F2 | This code occurs if communication between the Main and Touch is interrupted. | Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C-20 | The oven sensor is open when the oven is operating | Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| There is a short in the Oven sensor. | - | |
| C-21 | This code occurs if the internal temperature rises abnormally high. | - |
| C-30 | The main PCB sensor is open when the oven is operating. | - |
| There is a short in the main PCB sensor. | - | |
| C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service. |
| bAd LinE | This error message appears if the power cord is installed improperly. | If the power connection is plugged in improperly, “bAd LinE” appears on the display. Reconnect the power connection properly, and the message disappears. |
Reference file: Samsung NE63A6711ST/AA - 6.3 Cu. Ft. Smart Freestanding Electric Range
Additionally, the document applies to other Samsung models: NE63*671*S*, NE63A6711ST