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My smart outlet is offline.
1. Make sure your router is connected to the internet, and your
phone’s network connection is working properly.
2. Delete the offline smart outlet from the VeSync app. Swipe left
(iOS) or tap and hold (Android), and tap Delete.
3. Reset the outlet by pressing and holding the power button for more
than 15 seconds, until the LED light blinks rapidly. The outlet will
restart and blink slowly again.
4. Once the smart outlet has been deleted and reset, reconfigure your
smart outlet with the VeSync app.
5. When the outlet is online again, go to Device Settings and tap
Upgrade Firmware.
Note: Power outages, internet outages, or changing WiFi routers may
cause your smart outlets to go offline.
After adding my smart outlet to VeSync, why won’t the smart outlet
icon appear on the My Home screen of the VeSync app?
• After adding your smart outlet to the VeSync app (see VeSync App
Setup, page 10), close and reopen the app.
Amazon Alexa or Google Assistant can’t find my app or can’t discover
my smart outlet.
• Make sure your wireless network router is close enough to your
smart outlet. The smart outlet must be within a 164 ft / 50 m
visible range from the router.
• Check that your Amazon Alexa or Google Assistant is working
properly.
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