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43
Troubleshooting
Why isn’t my smart outlet connecting to the VeSync app?
• During the setup process, you must be connected to a secure
2.4GHz WiFi network.
• Make sure the WiFi password you entered is correct.
• Try moving your router closer to your smart outlet (164 ft / 50 m
visible range is best).
• Make sure you don’t have too many devices connected to your
router. Your router may have a limit of connected devices which can
be turned off in your router settings.
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Reset your smart outlet (see Resetting, page 42).
How do I change my WiFi network to a 2.4GHz WiFi network?
• Most dual-band routers support both 2.4G and 5G networks. Select
the WiFi name that does not end in “_5G”.
• If your phone is attempting to connect to the 5G network, try
“forgetting” or temporarily disabling the 5G network.
• If you are unsure, or if the 2.4G and 5G networks do not have
separate names, please contact your internet service provider.
I can’t find the “Etekcity” access point during configuration.
• Press and hold the power button on the smart outlet for 5 seconds
to trigger Configuration Mode. The “Etekcity” access point will
appear in your list of available WiFi connections.
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