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41
Contact Customer Support
You can contact our friendly Customer Support Team
through the VeSync app, in addition to the help line.
• To chat directly with our US office Customer Support
Team, tap Inbox at the bottom of the screen. Then, tap
Online support to send a chat message.
Note: Chat hours are Mon–Fri, 9:00 am–5:00 pm PST/PDT.
Messages sent outside chat hours will receive an email response.
• To send feedback directly to our VeSync app team, tap
More at the bottom of the screen, then tap Contact
Us. Please note that our VeSync app team may have a
longer response time.
• You can also contact Customer Support by email or
phone (see page 48).
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