DCS-936L User Manual

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52D-Link DCS-936L User Manual

Section 4 - Troubleshooting

Troubleshooting

1. Why is the camera view hazy or bright when using night vision mode?

The IR night vision lights on your camera may be reecting o of a nearby surface or window. Try repositioning your camera to avoid reections

or glare.

2. What can I do if I forget my camera password?

If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory

defaults. To reset your camera, please use an unfolded paperclip to press and hold the reset button for at least 10 seconds while your camera is

plugged in.

3. What can I do if my camera is not working correctly?

First, reset the camera and try setting the camera up again.

To make sure your hardware is installed correctly, make sure that:

• the power LED is solid green

• your Internet connection is working

• your router’s LAN & WAN connections are working

• your router supports UPNP

• your camera is on the same network as your mobile device

• both your mobile device and camera have a working Internet connection

If your camera is still not working, check your router and make sure it has the latest rmware.

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User Manual - Page 52