Trouble shooting guide
My mouse side buttons are not working, what can I do?
It is likely that either the mouse buttons are not recognized as individual buttons, or there is no
default action assigned to these buttons. The solution depends on what program you are trying to
use these buttons in.
Operating System: Only mouse 1 and 2 (left click and right click) will have default actions
assigned. This means that using your extra buttons will have no effect by default.
Games and programs: There are a few different kernel level drivers that handle USB device
input for games and programs but most will only recognize up to mouse 5 (left click, right click,
scroll wheel click, side button 1, side button 2).
The most common method to gain functionality of buttons that are not assigned or recognized by
default, is to use keyboard macros. You can assign macros by using SteelSeries Engine 3 with
supported devices. Our older devices use varying software packages that can be found on our
downloads page.
By using Steel Series Engine, you can also create different profiles for different games and
programs, so that you do not need to constantly re-assign macros.
The most common macros we recommend for mice are:
Key emulation macros - assigning a single keyboard key to a mouse button so you can press and
hold it
Key combination macros - these macros are input one time per click and cannot be held. They're
comprised of multiple keys being pressed at the same time (ie. ctrl + C)
String macros - these are macros that instantly type a set string for you with the press of one
button (i.e. Hello, welcome to Steel Series!)
I'm having tracking issues and the sensor on my mouse isn't working properly
or at all. What can I do?
There can be a variety of reasons for the deterioration of a mouse sensor's function. Please take
the following steps to resolve the issue:
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