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32
Troubleshooting
Why isn’t my smart outlet connecting to the VeSync app?
• During the setup process, you must be connected to a secure
2.4GHz WiFi network.
• Make sure the WiFi password you entered is correct.
• Make sure your outlet is in Conguration Mode (see page 9). The
indicator light should be blinking. If not, press and hold the power
button for 10 seconds until the indicator light blinks.
• Your router should be within a 98–164 ft / 30–50 m visible range of
the air purier.
• Your router may need to be at a higher location and away from
appliances (such as microwave ovens, refrigerators, electronic
devices, etc.) to avoid signal interference.
• Make sure you don’t have too many devices connected to your
router (10 or fewer is best).
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Reset your smart outlet (see Resetting, page 31).
Why do I need to turn on my phone’s location or GPS when I’m
setting up my outlet?
• Android™ phones may require GPS or location services to be
turned on to search for nearby WiFi networks. This is necessary for
connecting your outlet to WiFi.
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