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36
FAQs
Scheduled cleaning is not working
The battery level is too low. Scheduled cleaning can only begin when the battery level is
above 20%.
Is power always being drawn when the robot is on
the Charging Dock?
The robot will draw power while it is docked to maintain battery performance, but power
consumption is extremely low.
Does the robot need to be charged for at least 16
No. The robot can be used any time after it has been fully charged once.
No or little water during mopping
or check the manual for full instructions on how to correctly install the mop cloth and Mop
Cloth Bracket.
Cleaning does not resume after recharging
Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When
cleaning a space requiring a top-up charge, if the robot was placed manually on the Charging
Dock before it is recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the Charging Dock after
spot cleaning or when it has been moved manually.
the Charging Dock is too far away, it may not be able to return for recharging and must be
placed on the Charging Dock manually.
The robot has begun to miss certain spots
The water tank is too full
Unable to recognize and avoid objects
The ReactiveAI Cameras lens may be dirty or obscured. Use a soft cloth to wipe it and keep
the lens clean and free from obstructions. Current AI algorithms cannot recognize dirt but it
will keep learning daily.
Problem Solution
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