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35
FAQs
Unable to power on
The battery level is low. Put the robot on the Charging Dock and charge it before use.
The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F).
Unable to charge
If the Charging Dock is not receiving power, check that both ends of the power cable are properly
connected.
If contact is poor, clean the contact areas of the Charging Dock and the robot.
Slow charging speed
The robot is charged in an environment at a high or low temperature. To maintain the battery life cycle, the
robot automatically reduces the charging speed.
The charging contacts may be dirty. Clean them with a dry cloth.
Unable to return to dock
There are too many obstacles near the Charging Dock. Move it to an open area.
The robot is too far from the Charging Dock. Place it closer and retry.
Abnormal behavior Restart the robot.
Noise during cleaning
If the Omni-Directional Wheel is jammed, use a screwdriver to remove it for cleaning.
Poor cleaning performance and/or
leaking dust
The Dustbin is full and needs emptying.
The Filter is blocked and needs cleaning.
The main brush is dirty. Clean it and retry.
Unable to connect to WiFi
WiFi is disabled. Reset the WiFi and try again.
WiFi signal is poor. Move the robot to an area with good WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock customer
service for help with troubleshooting.
Problem Solution
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