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34
robot away from the magnetic tape and restart.
The robot is too close to a magnetic tape and cannot start. Move it to a new location
and restart.
Error 12: The battery is too low. Recharge before use. Low battery. Recharge before use.
Troubleshooting
Error 13: Charging error. Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal.
Error 15: Clean wall sensor. The wall sensor is blocked by dust. Wipe clean the sensor.
Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.
Error 21: Vertical bumper pressed. Release it and retry. The vertical bumper has been pressed. Relocate the robot and retry.
The dock locator signal is blocked by dust. Clean it and retry.Error 22: Dock locator dirty. Clean and retry.
The dock location beacn is blocked by dirt. Clean it and retry.Error 23: Dock location beacon lost. Clean and retry.
Move the robot away from the virtual no-go zone or barrier tape and retry.
Error 24: No-go zone or barrier tape detected. Move the
robot away and retry.
Malfunction due to an internal error. Reset the system.Internal Error.
Error Solution
Note:
A system reset may not resolve all problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com Europe Support: support@roborock-eu.com
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