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• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm device.
11. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
• The media player software on the PC may not be able to read the file format.
• The PC may not have DirectX 8.1 or higher.
• The PC may not have Windows XP or higher.
12. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet.
• Ensure the PC has the same time as the camera’s system time.
Glossary of Terms
• Abnormality – Any malfunction in terms of storage of data to the SD card.
• Alarm Delay – The gap in time between alarm activation and Relay alarm activation.
• Alternate Gateway – The node on the computer network that the network software uses when an IP address does not match any
other routes in the routing table, and when the default gateway is not available.
Anti-Dither – This time value controls how long the alarm signal lasts. The values in this field can range from 5 to 600 seconds. Based
on motion detection, a buzzer can go off, a tour can begin, a snapshot can be taken, or the camera can begin recording.
• DDNS – Stands for Dynamic Domain Name System. DDNS is a method of automatically updating a name server in the Domain Name
System (DNS), often in real time, with the active DNS configuration of its configured hostnames, addresses or other information.
• Default Gateway – The node on the computer network that the network software uses when an IP address does not match any other
routes in the routing table.
• DHCP – Dynamic Host Configuration Protocol is a network protocol that enables a server to automatically assign an IP address to a
computer from a defined range of numbers (i.e., a scope) configured for a given network.
• Fluency – Fluency described the lack of stuttering or excessive delay in a video stream. Fluency usually comes at the expense of video
quality when a network is constrained.
• IP Address – Internet Protocol Address is a unique numerical label assigned to each device connected to a computer network. The IP
address allows communication between different devices on a network.
• Main Stream – Main Stream is the main streaming protocol for the camera. Main stream uses more bandwidth and attempts to keep
quality and fluency high.
• NO/NC – Normally Open and Normally Closed are options for sensor type. These settings allow for different exposure types when
capturing video and still images.
• NTP – Network Time Protocol is a networking protocol for clock synchronization between computer systems over packet-switched,
variable-latency data networks.
• P2P – Peer-to-Peer is a decentralized communications model in which each party has the same capabilities and either party can
initiate a communication session.
• PPPoE – Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol data packets inside
Ethernet frames.
• QR Code – Quick Response code is a type of digital barcode that enables devices to share complex data strings quickly.
• Record Delay – Record Delay specifies in seconds how long the delay between alarm activation and recording should be.
• Relay Out – Relay Out triggers a connected alarm (connected to the alarm port on the back of the camera) when an alarm on the
camera is triggered.
• S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and
services to provide different methods of access to the camera.
• Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity,
the more movement is required to trigger an alarm.
• SMTP – Simple Main Transfer Protocol is an Internet standard for electronic mail (e-mail) transmission.
• Static IP – An IP address that does not change.
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