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31
Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
The cooktop cannot be
turned on.
No power. Make sure the cooktop is
connected to the power supply
and that it is switched on at the
wall. Check whether there is
a power outage in your home
or area. If you’ve checked
everything and the problem
persists, call your Authorised
Service Centre or Customer
Care.
The touch controls are
unresponsive.
The controls are locked. Unlock the controls. See section
‘Using your induction cooktop’
for instructions.
The touch controls are
difficult to operate.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some or all displays flash
and there is a
continuous beep.
Liquid has spilled onto the touch
control area.
There are objects (eg utensils) on
the touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting their
hand or arm on the touch control
area).
Switch the power to the
cooktop off at the wall and
see ‘Care and cleaning’ for
instructions.
Remove the objects from the
touch control area.
Remove the cause of
continuous contact.
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