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33
Troubleshooting
Problems Solutions
Wisor can not be
charged
• Make sure the adapter connect the power supply with the
charging dock correctly and the indicator lights up.
• Clean the charging poles on charging base and Wisor
with dry and soft cloth,then charge again.
• Charge Wisor with adapter directly.
Wisor can not be
activated.
• Make sure the main power switch is turned on.
• Make sure Wisor is fully charged.
• Make sure the remote control is not run out of power or
replace it with new AAA battery.
• Make sure your remote control signal is within the range of
Wisor 5m/16ft).
• Control Wisor via APP. Wisor may not be controlled by the
remote control if it stays on charging dock.
The remote con-
trol does not work.
• Replace new AAA battery.
• Make sure the remote control is within the range of Wisor
(5m/16ft).
• Make sure the main power switch is turned on.
Wisor does not
work as sched-
uled.
• Make sure the main power switch is turned on.
• The Scheduled time will be cancelled if it is rebooted.
Please set the schedule time via APP.
• Make sure Wisor is fully charged.
• Make sure Wisor is not stuck at some places.
Wisor goes back
to recharge
before nishing
cleaning.
• Wisor will goes back to recharge if the battery power is
lower than 20%, make sure Wisor is fully charged.
• Reboot Wisor by turning off / on the main power switch.
Wisor stepback
when working.
• Avoid Wisor to work on the dark oor or under the direct
irradiation of sunlight.
• Clean the Infrared sensors and the bumper with soft cloth.
Suction power
is weak than
before.
• Clean and empty the dust box.
• Clean the pre-lter, foam lter and HEPA and also keep
them dry.
• Clean the rolling brush.
• Clean the suction inlet.
Wisor can not
connect to sers’
Wi-Fi network.
• 5G router network is not avaiable for Wisor. Make sure the
router network supports 2.4GHz.
• Keep the router, Wisor and smartphone be closer to each
other, proceed with connection as per manuals & APP
instructions.
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