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en Troubleshooting
66
Fault Cause and troubleshooting
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Brush out the laundry after washing and drying.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
Insufficient cleaning. Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, adjust the basic
dosage →Page45 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page47
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