en
2
Table of contents
1 Safety ............................................4
1.1 General information....................4
1.2 Intended use...............................4
1.3 Restriction on user group...........4
1.4 Safe installation ..........................5
1.5 Safe use .....................................7
1.6 Safe cleaning and mainten-
ance............................................9
2 Preventing material damage .....10
3 Environmental protection and
saving energy.............................11
3.1 Disposing of packaging ...........11
3.2 Save energy and conserve
resources..................................11
3.3 Energy saving mode ................12
4 Installation and connection.......12
4.1 Unpacking the appliance .........12
4.2 Contents of package................13
4.3 Requirements for the install-
ation location ............................13
4.4 Removing the transit bolts .......14
4.5 Connecting the appliance ........15
4.6 Aligning the appliance..............16
4.7 Connecting the appliance to
the electricity supply.................17
5 Familiarising yourself with
your appliance............................18
5.1 Appliance .................................18
5.2 Detergent drawer......................19
5.3 Controls ....................................19
5.4 Operating logic.........................19
6 Display ........................................21
7 Buttons .......................................24
8 Programmes ...............................27
9 Accessories................................36
10 Before using for the
first time....................................36
10.1 Starting an empty washing
cycle .......................................36
11 Laundry.....................................37
11.1 Preparing the laundry .............37
11.2 Sorting laundry .......................38
11.3 Degrees of soiling ..................38
11.4 Care symbols on the care
labels ......................................38
12 Detergents and care
products ...................................39
12.1 Detergent recommendation ...39
12.2 Detergent dosage ..................40
13 Basic operation ........................41
13.1 Switching on the appliance ....41
13.2 Setting a programme .............41
13.3 Adjusting the programme
settings ...................................41
13.4 Saving the programme set-
tings........................................41
13.5 Loading laundry......................41
13.6 Adding detergent and care
product ...................................42
13.7 Starting the programme .........42
13.8 Adding laundry .......................42
13.9 Cancelling the programme ....42
13.10 Unloading the laundry ..........43
13.11 Switching off the appli-
ance......................................43
14 Childproof lock.........................43
14.1 Activating the childproof
lock.........................................43
14.2 Deactivating the childproof
lock.........................................44
15 Intelligent dosing system ........44
15.1 Filling the dispenser ...............44
15.2 Dispenser contents ................44
15.3 Basic dosage .........................45
en
3
16 HomeConnect .........................45
16.1 HomeConnect settings..........45
16.2 Connecting the appliance
to a WLAN home network
(Wi-Fi) with WPS function .......46
16.3 Connecting the appliance
to a WLAN home network
(Wi-Fi) without WPS func-
tion..........................................46
16.4 Connecting your appliance
to the Home Connect app......47
16.5 Activating Wi-Fi on the ap-
pliance ....................................47
16.6 Deactivating Wi-Fi on the
appliance................................48
16.7 Software update .....................48
16.8 Resetting the appliance
network settings .....................48
16.9 Data protection.......................48
17 Basic settings...........................49
17.1 Overview of the basic set-
tings........................................49
17.2 Changing the basic set-
tings........................................49
18 Cleaning and servicing............50
18.1 Tips on appliance care...........50
18.2 Cleaning the drum..................50
18.3 Cleaning the detergent
drawer.....................................50
18.4 Descaling................................52
18.5 Cleaning the drain pump........52
18.6 Cleaning the water outlet
hose at the siphon .................55
18.7 Cleaning the water inlet fil-
ter ...........................................55
19 Troubleshooting.......................57
20 Transportation, storage and
disposal ....................................68
20.1 Removing the appliance ........68
20.2 Inserting the transit bolts........68
20.3 Using the appliance again .....69
20.4 Disposing of old appliance ....69
21 Customer Service.....................70
21.1 Product number (E-Nr.) and
production number (FD).........70
21.2 AQUA-STOP guarantee ..........70
22 Consumption values................72
23 Technical specifications..........73
24 Declaration of Conformity .......73
en Safety
4
1 Safety
Observe the following safety instructions.
1.1 General information
¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safety en
5
1.4 Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
Improper installation is dangerous.
▶
Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶
Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
▶
The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
▶
When using a residual current circuit breaker, only use a type
with the mark.
▶
Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶
When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent elec-
trical installation according to the installation regulations.
▶
When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶
Never let the power cord come into contact with hot appliance
parts or heat sources.
▶
Never let the power cord come into contact with sharp points or
edges.
▶
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶
Do not use extension cables or multiple socket strips.
▶
If the power cord is too short, contact Customer Service.
▶
Only use adapters approved by the manufacturer.
en Safety
6
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶
Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶
Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶
Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶
Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶
Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶
Keep packaging material away from children.
▶
Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶
Place the appliance on a clean, even, solid surface.
▶
Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶
Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶
Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶
Do not touch the sharp edges on the appliance.
Safety en
7
▶
Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶
Never operate a damaged appliance.
▶
Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶
If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶
Call customer services. →Page70
An ingress of moisture can cause an electric shock.
▶
Only use the appliance in enclosed spaces.
▶
Never expose the appliance to intense heat or humidity.
▶
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶
Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶
With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶
Keep small parts away from children.
▶
Do not let children play with small parts.
en Safety
8
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that con-
tain solvents may cause an explosion in the appliance.
▶
Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶
Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶
Do not sit on or lean against the appliance door.
▶
Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
▶
Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appliance
door becomes hot.
▶
Do not touch the appliance door when it is hot.
▶
Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶
Do not touch the hot detergent solution.
Safety en
9
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶
Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
1.6 Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained
specialist staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶
Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶
Do not use cleaning agents that contain solvents.
en Preventing material damage
10
Preventing material damage
2 Preventing material
damage
Preventing material damage
Follow these instructions to avoid ma-
terial damage and damage to the ap-
pliance.
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶
Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶
Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page27
The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶
Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶
Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
▶
Tighten the screw connections on
the water inlet until they are hand-
tight.
▶
Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶
Make sure that the valve housing
for the water inlet hose does not
come into contact with its sur-
roundings and is not subjected to
any external forces.
▶
Ensure that the inner diameter of
the water tap is at least 17 mm.
▶
Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶
Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶
If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶
Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶
Never kink, crush, modify or cut
through water hoses.
▶
Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶
Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may cause ma-
terial damage.
▶
Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶
Do not use harsh or abrasive de-
tergents.
▶
Do not use cleaning products with
a high alcohol content.
Environmental protection and saving energy en
11
▶
Do not use hard scouring pads or
cleaning sponges.
▶
Clean the appliance with nothing
but water and a soft, damp cloth.
▶
Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.
Environmental protection and saving energy
3 Environmental protec-
tion and saving energy
Environmental protection and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶
Sort the individual components by
type and dispose of them separ-
ately.
3.2 Save energy and con-
serve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity
→Page27.
a
Energy consumption and water
consumption is most efficient.
Use the economy programme set-
tings.
a
If you adjust the programme set-
tings for a programme, the display
shows the expected consumption.
Add →Page40 detergent based on
the laundry's degree of soiling.
a
For light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
a
At low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label
are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
a
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
a
Washing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
a
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
en Installation and connection
12
The appliance comes with an Aqua-
Sensor.
a
During the rinse cycle, the Aqua-
Sensor checks the degree of tur-
bidity of the rinsing water, and ad-
justs the duration and number of
rinse cycles accordingly.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.
If you do not use the appliance for an
extended period, the appliance
switches off automatically.
Note:If Wi-Fi is activated, the appli-
ance will not switch itself off automat-
ically.
Installation and connection
4 Installation and con-
nection
Installation and connection
4.1 Unpacking the appliance
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
▶
Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
For the environmentally friendly
disposal of the packaging materi-
als, observe the information on the
topic of
→"Disposing of packaging",
Page11.
2. Check the appliance for visible
damage.
3. Open the door.
→"Basic operation", Page41
4. Remove the accessory from the
drum.
5. Close the door.
Installation and connection en
13
4.2 Contents of package
After unpacking all parts, check for any damage in transit and completeness of
the delivery.
1 2 3 4
1
Washing machine
2
Accompanying documents
3
Elbow for fixing the water out-
let hose
4
Cover caps
4.3 Requirements for the in-
stallation location
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶
Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page36
before using the appliance for the
first time.
en Installation and connection
14
ATTENTION!
If the appliance is installed in areas
exposed to frost or outdoors, frozen
residual water may damage the appli-
ance and frozen hoses may crack or
split.
▶
Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost and/or outdoors.
The appliance underwent a function
test before leaving the factory and
may, therefore, contain residual wa-
ter. This residual water may leak out
if the appliance is tilted at an angle
greater than 40°.
▶
Tilt the appliance carefully.
Installation loca-
tion
Requirements
On a base Secure the appli-
ance with fixing
brackets
→Page36.
On a wooden
joist floor
Place the appli-
ance on a water-
resistant wooden
board which is
screwed tightly to
the floor. The
wooden board
should be at
least 30mm
thick.
In a kitchen unit ¡ A niche width
of 60cm is re-
quired.
¡ Only install the
appliance un-
derneath a
continuous
worktop that is
securely con-
nected to adja-
cent cabinets.
Installation loca-
tion
Requirements
On a wall Do not trap the
hoses between
the wall and the
appliance.
4.4 Removing the transit
bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Notes
¡ Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sec-
tions to ensure that you use the
appliance safely.
¡ Keep the transit bolts, screws and
sleeves in a safe place for future
transport →Page68.
1. Pull the hoses out of the holders.
Installation and connection en
15
2. Unscrew and remove all four
screws for the transit bolts with a
WAF 13 wrench.
3. Pull the power cord out of the
holder.
4. Remove the four sleeves.
5. Put on the four cover caps.
6. Press down on the four cover
caps.
4.5 Connecting the appliance
Connecting the water inlet hose
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not immerse the electrical
AquaStop valve in water.
en Installation and connection
16
1. Connect the water inlet hose to a
tap (26.4mm=3/4").
¾˝
min.
min.
10 mm
17 mm
¾˝
min.
10 mm
2. Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶
Secure the water outlet hose
against unintentional loosening.
Note:Observe the draining heights.
The maximum draining height is
100cm.
Drainage into a
siphon
Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Drainage into a
washbasin
Fix and secure
the water outlet
using an elbow.
→Page36
Drainage into a
plastic pipe with
rubber sleeve or
into a gully.
Fix and secure
the water outlet
using an elbow.
→Page36
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
Installation and connection en
17
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
4.7 Connecting the appliance
to the electricity supply
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page73.
2. Check the mains plug is inserted
properly.
en Familiarising yourself with your appliance
18
Familiarising yourself with your appliance
5 Familiarising yourself with your appliance
Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
4
6
3
5
8
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain
pump →Page52
2
Door
3
Detergent drawer →Page19
4
Controls →Page19
5
Water outlet hose →Page16
6
Power cord →Page17
7
Transit bolts →Page14
8
Water inlet hose →Page15
Familiarising yourself with your appliance en
19
5.2 Detergent drawer
2 31
1
Manual dosing compartment
2
/ : Dispenser for fabric
softener or detergent
3
: Dispenser for detergent
5.3 Controls
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
3
1 1
2
1
Programmes →Page27
2
Programme selector
→Page41
3
Buttons →Page24 and dis-
play →Page21
5.4 Operating logic
ATTENTION!
Pressing on the display with force
may cause damage.
▶
Do not apply heavy pressure on
the display.
▶
Do not press on the display using
pointed or sharp objects.
en Familiarising yourself with your appliance
20
1 2
Display en
21
Display
6 Display
Display
The display shows the current settings, options or relevant information.
Example: Display
Display Designation Description
0:40
1
Programme dura-
tion/programme
time remaining
Approximate expected programme dura-
tion or programme time remaining.
10
1
"Ready in" time The programme end has been set and the
remaining number of hours is displayed.
→"Buttons", Page24
9 kg
1
Recommended
load
The maximum load capacity for the selec-
ted programme in kg.
Pretreatment Programme status
Wash Programme status
Rinse Programme status
Spin Programme status
End End of pro-
gramme
Programme status
+1 / +2 / +3 Extra Rinse Additional rinse cycles are activated.
→"Buttons", Page26
1
Example
en Display
22
Display Designation Description
Energy consump-
tion
Energy consumption for the selected pro-
gramme.
¡ : Low energy consumption
¡ : High energy consumption
Water consump-
tion
Water consumption for the selected pro-
gramme.
¡ : Low water consumption
¡ : High water consumption
End signal Basic setting
Button signal Basic setting
Display brightness Basic setting
Reminder to clean
the drum
Flashes: Drum is dirty. Run the Drum
Cleanprogramme for cleaning and caring
for the drum and the outer tub.
→"Cleaning the drum", Page50
Wi-Fi ¡ Lights up: The appliance is connected
to your home network.
¡ Flashes: The appliance is trying to con-
nect to your home network.
→"HomeConnect ", Page45
Dispenser for li-
quid detergent
¡ Lights up: The intelligent dosing system
for liquid detergent is activated.
¡ Flashes: The fill level of the dispenser is
below the minimum level.
→"Intelligent dosing system", Page44
(liquid detergent)
Dispenser for li-
quid detergent or
fabric softener.
¡ Lights up: The intelligent dosing system
for liquid detergent or fabric softener is
activated.
¡ Flashes: The fill level of the dispenser is
below the minimum level.
→"Intelligent dosing system", Page44
(liquid detergent)
(fabric softener)
50 ml
1
Basic dosage Basic dosage for detergent or fabric
softener.
→"Basic dosage", Page45
1
Example
Display en
23
Display Designation Description
Voltage control
system
Flashes: The automatic voltage control
system detects impermissible voltage
drops. This will pause the programme.
Note:The programme will continue when
the voltage is permissible again.
Voltage control
system
Flashes: The programme has been
paused because of impermissible voltage
drops. The voltage is permissible again
and the programme will continue.
Note:The programme duration is exten-
ded.
Foam detection
system
The appliance has detected too much
foam.
Door ¡ Lights up: The door is locked and can-
not be opened.
¡ Flashes: The door is not closed prop-
erly.
¡ Off: The door is unlocked and can be
opened.
Tap ¡ No water pressure.
¡ The water pressure is too low.
Detergent drawer The detergent drawer has not been
pushed in fully.
E:35 / -10
1
Error Error code, error display, signal.
1
Example
en Buttons
24
Buttons
7 Buttons
Buttons
The selection of programme settings depends on the programme that is set.
You can see the selection options for each programme in the overview for
→"Programmes", Page27.
Button Selection Description
(Start/Pause) ¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the pro-
gramme.
Speed ¡ Activate
¡ Deactivate
Activate or deactivate a short washing
programme.
Note:Energy consumption increases.
The washing result is not affected by
this.
i-DOS ¡ Activate
¡ Deactivate
¡ Basic dosage
Briefly press the button to activate or
deactivate the intelligent dosing sys-
tem for liquid detergent .
Press the button for approx. 3
seconds to set the basic dosage.
→"Intelligent dosing system",
Page44
i-DOS ¡ Activate
¡ Deactivate
¡ Dispenser con-
tents
¡ Basic dosage
Briefly press the button to activate or
deactivate the intelligent dosing sys-
tem for fabric softener or liquid de-
tergent .
Press the button for approx. 3
seconds to specify the contents of the
dispenser or set the basic dosage.
→"Intelligent dosing system",
Page44
/ (Finish in) 1–24 hours Set the programme end.
The programme duration is already in-
cluded in the set number of hours.
Once the programme has started, the
programme duration is displayed.
Note:Use the buttons to set the set-
ting values.
- 90° (Temperat-
ure)
– 90 °C Adjust the temperature in °C.
Buttons en
25
Button Selection Description
- 1400 (Spin) – 1400 rpm Adjust the spin speed or deactivate
the spin cycle.
If is selected, the water is drained
and the spin cycle is deactivated at
the end of the washing cycle. The
laundry stays wet inside the drum.
(mains switch) ¡ Switch on
¡ Switch off
Switch the appliance on or off.
(Remote Start) ¡ Activate
¡ Deactivate
¡ Open the
HomeConnect
menu
If you briefly press the button, the ap-
pliance will be enabled for remote
start via the HomeConnect app
If you press the button for approx. 3
seconds, the HomeConnect menu
opens.
Notes
¡ Remote start cannot be activated
for safety reasons in the following
circumstances:
– The door is open.
– The detergent drawer has not
been pushed in fully.
¡ Remote start is deactivated for
safety reasons in the following cir-
cumstances:
– Open the door.
– Press .
– Press .
– Switch off the appliance.
– Following a power cut.
3s (Child Lock
3 sec.)
¡ Activate
¡ Deactivate
Activate or deactivate the childproof
lock.
Disable the control panel to prevent
unwanted or accidental operation.
If the childproof lock is activated and
the appliance has been switched off,
the childproof lock remains activated.
→"Childproof lock", Page43
(Basic Settings) Basic settings Change the basic settings for the ap-
pliance.
en Buttons
26
Button Selection Description
(Prewash) ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g.
for washing heavily soiled laundry.
Note:If the intelligent dosing system
is activated, the detergent will be dis-
pensed automatically for the prewash
and the main wash.
If the intelligent dosing system is de-
activated, place the detergent for the
prewash directly in the drum.
(Rinse Plus) ¡ Activate
¡ Deactivate
Activate or deactivate up to three ad-
ditional rinse cycles.
Recommended for particularly sensit-
ive skin or in regions with very soft
water.
(Rinse Hold) ¡ Activate
¡ Deactivate
Activate or deactivate spinning and
draining at the end of the washing
cycle.
The laundry remains in the water after
the last rinse cycle.
(Soak) ¡ Activate
¡ Deactivate
Activate or deactivate soaking.
Before the main wash cycle starts, the
laundry remains in the water for
longer.
For laundry with particularly stubborn
soiling.
(Easy Iron) ¡ Activate
¡ Deactivate
Activate or deactivate the reduced
creasing programme.
In order to reduce creasing in the
laundry, the spin cycle and the spin
speed are adapted.
The laundry is damp enough after
washing that it needs to be hung out
on a washing line.
(Memory) ¡ Saving
¡ Setting
Press the button for approx. 3
seconds to save your customised pro-
gram settings.
→"Saving the programme settings",
Page41
If you briefly press the button, you can
set customised program settings for
your program.
Programmes en
27
Programmes
8 Programmes
Programmes
Below is an overview of the programmes. You can find information on the load and on the adjustable pro-
gramme options.
Tip:The laundry's care labels provide you with additional information on programme selection.
→"Care symbols on the care labels", Page38
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
Cottons Wash hard-wearing items
made from cotton, linen or
blended fabrics.
Also suitable as a short pro-
gramme for normally soiled
laundry when you activate
Speed. If Speed is activated,
the maximum load capacity
is reduced to 5kg.
9
90
1400
Cotton Colour Wash hard-wearing items
made from cotton, linen or
blended fabrics.
Energy-saving programme.
9
90
1400
–
1
Programme setting
en Programmes
28
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
Note:To save energy, the ac-
tual washing temperature
may deviate from the set
washing temperature. The
washing performance meets
legal requirements.
Eco 40-60 Wash items made from cot-
ton, linen or blended fabrics.
Note:Textiles which can be
washed from 40°C up to
60°C as per the care
symbol can be washed to-
gether.
The washing performance
corresponds to the best pos-
sible washing performance
class according to the legal
requirements.
9
–
1400
–
1
Programme setting
Programmes en
29
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
For this programme, the
washing temperature is auto-
matically adjusted depending
on the load size, in order to
achieve the best possible en-
ergy efficiency with the best
possible washing result. You
cannot change the washing
temperature.
Easy Care Wash items made from syn-
thetic or blended fabrics.
4
60
1200
Mixed Load Wash items made from cot-
ton, linen, or synthetic or
blended fabrics.
Suitable for lightly soiled
laundry.
4
60
1400
1
Programme setting
en Programmes
30
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
Delicates/Silk Wash delicate, washable
items made from silk, vis-
cose and synthetics.
Use a detergent that is suit-
able for delicates or silk.
Note:Wash especially delic-
ate items or items with
hooks, eyelets or clips in a
mesh laundry bag.
2
40
800
–
Wool Hand- or machine-washable
items that are made from
wool or contain wool.
To prevent the laundry from
shrinking, the drum moves
the items very gently with
long pauses.
Use a detergent that is suit-
able for wool.
2
40
800
–
–
–
–
–
–
1
Programme setting
Programmes en
31
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
Rinse Rinses and then spins the
laundry, and then drains the
water.
–
–
1400
–
–
–
–
Spin/Drain Spins and drains the water.
If you only want to drain the
water, activate . The laun-
dry is not spun.
–
–
1400
–
–
–
–
–
–
–
Additional Pro-
grams
Select additional pro-
grammes directly via the
HomeConnect app.
A description of the pro-
grammes can be found in
the HomeConnect app.
The selectable programme
settings depend on the selec-
ted programme.
Note:Your appliance must
be connected to your home
network and registered in
–
–
–
–
–
–
–
–
–
–
–
1
Programme setting
en Programmes
32
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
your HomeConnect app.
→"HomeConnect ",
Page45
Auto Soft Wash delicate items made
from cotton, synthetic or
blended fabrics.
Gentle laundry care.
The degree of soiling and the
type of fabric are automatic-
ally detected. The washing
process is adapted.
3,5
–
–
–
–
–
–
–
Drum Clean Cleaning and caring for the
drum.
Use this programme in the
following cases:
¡ Before using the appliance
for the first time
¡ If you regularly wash at
temperatures of 40°C or
lower
–
–
1200
–
–
–
–
–
–
–
–
1
Programme setting
Programmes en
33
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
¡ After a prolonged period
of non-use
Use washing powder or a de-
tergent containing bleach.
Halve the amount of deter-
gent to avoid foaming.
Do not use fabric softener.
Do not use liquid detergent
or detergent that is intended
for woollens or delicates.
Note:The drum cleaning in-
dicator will flash to remind
you if you have not used a
programme at 60 °C or
higher for a long time.
1
Programme setting
en Programmes
34
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
Shirts Wash non-iron shirts and
blouses made from cotton,
linen, synthetic or blended
fabrics.
Tip:In order to avoid creas-
ing in your laundry, you can
activate . The laundry is
only given a short spin and
can be removed while still
dripping wet. Hang out shirts
and blouses while they are
still dripping wet so that they
drip dry.
Note:Use the Delicates/Silk-
programme to wash shirts
and blouses made from silk
or delicate fabrics.
2
60
800
–
1
Programme setting
Programmes en
35
Programme Description
Max. load (kg)
Programme settings
Max. temperature (°C)
Max. spin speed
(rpm)
1
Speed
i-DOS
i-DOS
Super Quick
15'/30'
Wash items made from cot-
ton, synthetic or blended fab-
rics.
Short programme for small
items of lightly soiled laundry.
The programme duration is
approx. 30 minutes.
If you wish to reduce the pro-
gramme duration to 15
minutes, activate Speed. The
maximum load is reduced to
2kg.
4
40
1200
–
–
–
1
Programme setting
en Accessories
36
Accessories
9 Accessories
Accessories
Use original accessories. These have been made especially for your appliance.
Use Order number
Water inlet hose exten-
sion
Extend the water inlet
hose for cold water or
AquaStop (approx. 2.50
m).
WMZ2381
Fixing brackets Improves the stability of
the appliance.
WMZ2200
Elbow Secure the water outlet
hose in place.
00655300
Before using for the first time
10 Before using for the
first time
Before using for the first time
Prepare the appliance for use.
10.1 Starting an empty wash-
ing cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Press .
It may take a few seconds for the
appliance to switch on.
2. Set the Drum Clean programme.
3. Close the door.
4. Pull out the detergent drawer.
Laundry en
37
5. Pour approx. 1 litre of water into
the manual dosing compartment.
6. Add washing powder to the
manual dosing compartment.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
7. Push in the detergent drawer.
8. Press (Start/Pause) to start the
programme.
a The display shows the remaining
programme duration.
9. Start the first wash cycle or press
to switch off the appliance.
→"Basic operation", Page41
Laundry
11 Laundry
Laundry
11.1 Preparing the laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶
Remove all items from any pock-
ets in your laundry before using
the appliance.
▶
To protect your appliance and the
laundry, prepare the laundry be-
forehand.
– Empty any pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts, apron strings,
etc. together or use a laundry
bag.
– Remove curtain hooks and lead
strips or use a mesh laundry
bag
– Use a mesh laundry bag for
small items of laundry, such as
children's socks
en Laundry
38
– Some stubborn or dried-in stains
can be removed by washing
several times
– Wash large and small items of
laundry together
– Do not rub fresh stains but dab
them with soapy water
– Separate items of laundry and
shake them out
11.2 Sorting laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
▶
To improve washing results and
prevent discolouration, sort the
laundry according to the following
criteria before washing.
– Type of fabric and fibre
Wash laundry of the same
type of fabric and fibre to-
gether.
– Care symbols on the care labels
→Page38
– Description of the programmes
→Page27
– Whites
– Colours
Wash new coloured items
separately the first time you
wash them.
11.3 Degrees of soiling
Degree of soiling Soiling Examples
Light ¡ No dirt or stains are vis-
ible
¡ Laundry has absorbed
odours
Light summer clothing or
sports clothing that has
been worn for a just a few
hours
Normal Dirt or light stains are vis-
ible
¡ T-shirts, shirts or blouses
are sweat-soaked or
have been worn a few
times
¡ Towels or bedding that
has been used for up to
one week
Heavy Dirt or stains are clearly
visible
Tea towels, baby items or
work clothing
11.4 Care symbols on the care labels
Washing care symbols
Symbol Washing process Recommended pro-
gramme
Normal Cotton
Gentle Easy-Care
Detergents and care products en
39
Symbol Washing process Recommended pro-
gramme
Particularly gentle Delicates/Silk for
washing by hand
Hand wash Wool
Not suitable for machine-washing –
Detergents and care products
12 Detergents and care
products
Detergents and care products
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid deter-
gents
¡ Do not mix detergent and fabric
softener
¡ Do not use products that have ex-
pired or are highly congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may
damage stainless steel
¡ Do not use bleaching agents in the
appliance
¡ Do not use laundry vinegar
12.1 Detergent recommendation
Detergent Fabrics Pro-
gramme
Temperature
Standard detergent
with optical brighten-
ers
Heat-resistant white
fabrics made from
cotton or linen
Cotton From cold up to
90 °C
Detergent for colours
without bleach or op-
tical brighteners
Coloured fabrics
made from linen or
cotton
Cotton From cold up to
60 °C
Detergent for col-
ours/delicates without
optical brighteners
Coloured fabrics
made from easy-care
fabrics or synthetic
materials
Easy-Care From cold up to
60 °C
Detergent for delic-
ates
Delicate fine textiles,
silk or viscose
Delicates/
Silk
From cold up to
40 °C
Detergent for wool-
lens
Wool Wool From cold up to
40 °C
en Detergents and care products
40
Tip:Visit www.cleanright.eu to find
further information on detergents,
care products and cleaning agents
for domestic use.
12.2 Detergent dosage
The detergent dosage depends on:
¡ The amount of laundry
¡ Degree of soiling
¡ Water hardness
You can find out how hard your
water is from your local water com-
pany or measure it yourself using
a water hardness tester.
Water hardness
Hardness range Total hardness in mmol/
l
German degrees in °dH
soft (I) 0–1.5 0–8.4
medium (II) 1.5– 2.5 8.4–14
hard (III) over 2.5 over 14
Example of a manufacturer's
instructions for detergent
These example values refer to a
standard load of 4–5 kg.
Soiling Light Normal Heavy
Water hardness: Soft/medium 40ml 55ml 80ml
Water hardness: Hard/very
hard
55ml 80ml 105ml
The dosages can be found on the
manufacturer's packaging.
¡ If you are not using manual
dosage, adjust the dosage to the
actual load.
¡ If intelligent dosing is activated, do
not adjust the dosage to the actual
load capacity. The quantity of de-
tergent and fabric softener is auto-
matically calculated via the basic
dosage →Page45 and the
amount of laundry detected. The
basic dosage setting must always
comply with the dosage for a load
of 4.5 kg.
Basic operation en
41
Basic operation
13 Basic operation
Basic operation
13.1 Switching on the appli-
ance
▶
Press .
It may take a few seconds for the
appliance to switch on.
a The appliance performs an audible
function test in the detergent
drawer.
Note:The drum is lit up after the
door is opened and closed and once
the programme has started. The light
goes out automatically.
13.2 Setting a programme
1. Set the programme selector to the
required programme.
→"Programmes", Page27
2. If necessary, adjust the pro-
gramme settings →Page41.
13.3 Adjusting the pro-
gramme settings
Requirement:A programme has
been set.
→"Setting a programme", Page41
▶
Adjust the programme settings.
→"Programmes", Page27
Please follow the information about
operating logic.
Notes
¡ The programme settings are not
saved permanently for the pro-
gramme.
¡ The setting is saved if you activate
or deactivate the intelligent dosing
system.
13.4 Saving the programme
settings
You can save your individual pro-
gramme settings as favourites.
Requirements
¡ A programme has been set.
¡ The programme settings have
been adjusted.
▶
Press and hold for approx. 3
seconds.
Press to call up the saved pro-
gramme.
Note:To overwrite the saved pro-
gramme, repeat the steps above.
13.5 Loading laundry
Notes
¡ Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sec-
tions to ensure that you use the
appliance safely.
¡ To prevent creasing, take note of
the maximum load for the
→"Programmes", Page27.
en Basic operation
42
Requirement:The laundry is pre-
pared and sorted.
→"Laundry", Page37
1. Open the door.
Make sure that the drum is empty.
2. Load the laundry unfolded into the
drum.
3. Close the door.
Ensure that there is no laundry
trapped in the door.
13.6 Adding detergent and
care product
For programmes in which intelligent
dosing is not possible or desirable,
you can add detergent to the manual
dosing compartment.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Tip:In addition to intelligent dosing,
you can also add additional care
product for laundry, e.g. stain re-
mover, starch or bleach, to the
manual dosing compartment. Do not
add any additional detergent to the
manual dosing compartment to avoid
overdosage and/or foaming.
Requirement:Find out the optimum
dosage for detergent and care
product. →Page39
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page19
3. If required, add the care product.
4. Push in the detergent drawer.
13.7 Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶
Press .
a The drum rotates and load detec-
tion takes place. This can take up
to 2 minutes, after which water
enters the drum.
a The display shows either the pro-
gramme duration or the "Ready in"
time.
13.8 Adding laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Press .
The appliance is paused and
checks whether it is possible to
add or remove laundry. Take note
of the programme status.
2. Add or remove laundry.
3. Close the door.
4. Press .
13.9 Cancelling the pro-
gramme
Once the programme has started,
you can cancel it at any time.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Childproof lock en
43
1. Press .
2. Open the door.
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse programme.
– If the water level is high: Start
the Spin or Drain programme.
3. Remove the laundry.
13.10 Unloading the laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Open the door.
2. Remove the laundry.
13.11 Switching off the appli-
ance
1. Press .
2. Wipe the rubber gasket dry and re-
move any foreign objects.
3. Leave the door and detergent
drawer open so that residual water
can evaporate.
Childproof lock
14 Childproof lock
Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
14.1 Activating the childproof
lock
▶
Press and hold 3s for approx. 3
seconds.
a The controls are locked.
en Intelligent dosing system
44
a The childproof lock remains active
even after the appliance has been
switched off.
14.2 Deactivating the child-
proof lock
Requirement:To deactivate the
childproof lock, the appliance must
be switched on.
▶
Press and hold 3s for approx. 3
seconds.
Intelligent dosing system
15 Intelligent dosing sys-
tem
Intelligent dosing system
The optimum quantities of liquid de-
tergent and fabric softener are dis-
pensed automatically depending on
the programme and settings.
15.1 Filling the dispenser
Note
In order to use intelligent dosing, fill
the dispenser.
¡ Fill the dispenser only with suitable
detergent and care products
→Page39.
¡ If you change the liquid detergent
or fabric softener, empty and clean
the dispenser beforehand.
→"Cleaning the detergent drawer",
Page50
¡ If you want to use both dispensers
for liquid detergent, adjust the con-
tents of the dispenser →Page44.
Requirement: / flashes.
1. Pull out the detergent drawer.
2. Open the dispenser lid.
3. Pour liquid detergent and fabric
softener into the relevant dis-
pensers.
→"Detergent drawer", Page19
4. Close the dispenser lid.
Note:To prevent the detergent
from drying out or drying up, do
not leave the dispenser lid open
for a long period of time.
5. Push in the detergent drawer.
6. Adjust the basic dosage
→Page45.
15.2 Dispenser contents
Notes
¡ If you change the content of the
dispenser, the basic dosage for
this dispenser is reset.
¡ If you use both dispensers for li-
quid detergent, you must select a
dispenser which is to be used dur-
ing washing.
HomeConnect en
45
Adjusting the dispenser contents
1. Press and hold i-DOS for ap-
prox. 3 seconds.
2. To set , press i-DOS.
a The display shows .
3. To set , press i-DOS again.
4. To end the setting process, wait
briefly.
15.3 Basic dosage
The basic dosage depends on the
manufacturer's instructions for the de-
tergent, the water hardness and the
degree of soiling of the laundry.
Always set a basic dosage that cor-
responds to the dosage for a stand-
ard load of 4.5 kg.
→"Detergent dosage", Page40
Adjusting the basic dosage
1. Press and hold i-DOS for ap-
prox. 3 seconds.
a The display shows the basic
dosage set for .
2. To adjust the setting, press / .
3. To end the setting process, wait
briefly.
Note:To adjust the basic dosage for
, repeat the steps with i-DOS.
HomeConnect
16 HomeConnect
HomeConnect
This appliance is network-capable.
Connecting your appliance to a mo-
bile device lets you control its func-
tions via the HomeConnect app, ad-
just its basic settings and monitor its
operating status.
The HomeConnect services are not
available in every country. The avail-
ability of the HomeConnect function
depends on the availability of
HomeConnect services in your coun-
try. You can find information about
this at: www.home-connect.com.
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page46
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page46
The HomeConnect app guides you
through the entire login process. Fol-
low the instructions in the HomeCon-
nect app to configure the settings.
Tips
¡ Please consult the documents sup-
plied by HomeConnect.
¡ Please also follow the instructions
in the HomeConnect app.
Notes
¡ Please note the safety precautions
in this instruction manual and
make sure that they are also ob-
served when operating the appli-
ance via the HomeConnect app.
→"Safety", Page4
¡ Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible
to operate the appliance using the
HomeConnect app.
16.1 HomeConnect settings
Adapt HomeConnect to your needs.
You can find the HomeConnect set-
tings in the basic settings for your ap-
pliance. Which settings the display
shows will depend on whether
HomeConnect has been set up and
whether the appliance is connected
to your home network.
en HomeConnect
46
16.2 Connecting the appli-
ance to a WLAN home
network (Wi-Fi) with
WPS function
Requirement:If your router has a
WPS function, you can connect the
appliance to your WLAN home net-
work (Wi-Fi) automatically.
1. Press and hold for approx. 3
seconds.
a The display shows Aut.
2. Press .
3. Press the WPS button on the
router within the next 2minutes.
Take note of the information in the
documents for your router.
a flashes in the display.
a The appliance attempts to connect
to your WLAN home network.
a If the display shows con and
lights up permanently, the appli-
ance is connected to the home
network.
4. If the display shows Home Con-
nect Error, the appliance is not
connected to the home network.
‒ Check whether your appliance is
in range of your home network.
‒ Reconnect the appliance to the
WLAN home network (Wi-Fi)
with WPS function.
5. Connect your appliance to the
Home Connect app. →Page47
16.3 Connecting the appli-
ance to a WLAN home
network (Wi-Fi) without
WPS function
If your router does not have a WPS
function, you can connect the appli-
ance to your WLAN home network
(Wi-Fi) manually. The appliance
briefly sets up its own Wi-Fi network.
You can connect a mobile device to
the WLAN network and transfer the
network information for the WLAN
home network (Wi-Fi) to your appli-
ance.
Requirement:The HomeConnect
app is open and you have logged on.
1. Press and hold for at least
3seconds.
a The display shows Aut.
2. Set the programme to position2.
a The display shows SAP.
3. Press .
a flashes in the display.
a The appliance now sets up its own
Wi-Fi network with the name (SSID)
HomeConnect.
4. Call up the Wi-Fi settings on the
mobile device.
HomeConnect en
47
Connect the mobile device to the
HomeConnect Wi-Fi network and
enter the password (key) Home-
Connect.
a Your mobile device now connects
to the appliance. The connection
process may take up to
60seconds.
5. Open the HomeConnect app on
your mobile device and carry out
the steps in the app.
6. In the HomeConnect app, enter
the network name (SSID) and
password (key) for your home net-
work.
7. Carry out the steps in the
HomeConnect app to connect the
appliance.
a If the display shows con and
lights up permanently, the appli-
ance is connected to the home
network.
8. If the display shows Home Con-
nect Error, the appliance is not
connected to the home network.
‒ Check whether your appliance is
in range of your home network.
‒ Reconnect the appliance to the
WLAN home network (Wi-Fi)
with WPS function.
9. Connect your appliance to the
Home Connect app →Page47.
16.4 Connecting your appli-
ance to the Home Con-
nect app
Requirements
¡ The appliance is connected to the
WLAN home network (Wi-Fi).
¡ The HomeConnect app is open
and you have logged on.
1. Set the programme to position3.
a The display shows APP.
2. Press .
a The appliance connects to the
HomeConnect app.
3. Once your appliance is displayed
in the HomeConnect app, carry
out the last steps in the
HomeConnect app.
a If the display shows con, the appli-
ance is connected to the
HomeConnect app.
16.5 Activating Wi-Fi on the
appliance
Note:When Wi-Fi is activated, the en-
ergy consumption increases in com-
parison to the values specified in the
consumption value table.
1. Press and hold for approx. 3
seconds.
2. Set the programme to position 4.
a The display shows Con.
3. Press repeatedly until the dis-
play shows on.
a Wi-Fi is activated.
Note:If Wi-Fi is activated, the appli-
ance will not switch itself off automat-
ically.
en HomeConnect
48
16.6 Deactivating Wi-Fi on the
appliance
1. Press and hold for at least
threeseconds.
2. Set the programme to position 4.
a The display shows Con.
3. Press repeatedly until the dis-
play shows oFF.
a Wi-Fi is deactivated.
Note:If Wi-Fi is switched off and your
appliance was previously connected
to your home network, this connec-
tion will be re-established automatic-
ally when Wi-Fi is switched back on.
16.7 Software update
Requirement:The display shows .
1. Press and hold for approx. 3
seconds.
2. Set the programme to position6.
a UPd appears on the display.
3. Press .
a The software update is installed.
a If End is shown on the display, the
software update is installed.
Note:The software update may take
several minutes. Do not switch off the
appliance while the software update
is in progress.
16.8 Resetting the appliance
network settings
1. Press and hold for at least
3seconds.
2. Set the programme to position5.
a The display shows rES.
3. Press .
a The display shows Yes.
4. Press .
a The network settings are reset.
a If End is shown on the display, the
network settings are reset.
Tip:If you wish to operate your appli-
ance again via the HomeConnect
app, you will need to reconnect it to
the Wi-Fi and to the HomeConnect
app.
16.9 Data protection
Please see the information on data
protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
Wi-Fi communication module in-
stalled).
¡ Security certificate of the Wi-Fi
communication module (to ensure
a secure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to
factory settings.
This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.
Note:Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.
Basic settings en
49
Basic settings
17 Basic settings
Basic settings
You can configure the appliance to meet your needs.
17.1 Overview of the basic settings
Below is an overview of the basic settings on your appliance.
Basic setting Symbol Value Description
End signal 0 (off)
1 (quiet)
2 (me-
dium)
3 (loud)
4 (very
loud)
Set the volume of the signal at the
end of the programme.
Button signal 0 (off)
1 (quiet)
2 (me-
dium)
3 (loud)
4 (very
loud)
The volume of the audible signal
emitted when the buttons are
pressed.
Automatic
switch-off
4 ON
OFF
Activate or deactivate the "Auto-
matic switch-off" function for the
appliance.
→"Save energy and conserve re-
sources", Page11
Note:If Wi-Fi is activated, the ap-
pliance will not switch itself off
automatically.
Drum cleaning
reminder
ON
OFF
Activate or deactivate the re-
minder to clean the drum.
Display bright-
ness
1 (low)
2 (me-
dium)
3 (high)
4 (very
high)
Set the display brightness.
17.2 Changing the basic set-
tings
1. In order to set the basic settings,
press the button.
2. To set the required basic setting,
press the button.
a The display shows the set basic
setting and the current value.
3. To change the value, press / .
en Cleaning and servicing
50
4. To exit the basic settings, switch
off the appliance.
Cleaning and servicing
18 Cleaning and servi-
cing
Cleaning and servicing
To keep your appliance working effi-
ciently for a long time, it is important
to clean and maintain it carefully.
18.1 Tips on appliance care
Follow the tips for appliance care to
ensure your appliance works cor-
rectly in the long term.
Wipe down the
housing and the
control panel
with nothing but
water and a
damp cloth.
The appliance
parts remain
clean and hy-
gienic.
Remove all de-
tergent residue,
spray residue or
other residues
immediately.
Fresh deposits
are easier to re-
move without
leaving any
residue.
Keep the appli-
ance door and
detergent drawer
open after use.
This allows the
residual water to
dry, reducing
odours in the ap-
pliance.
18.2 Cleaning the drum
If you often wash at a washing tem-
perature of 40°C and lower or the
appliance has not been used for a
long period, clean the drum.
CAUTION
Risk of injury!
Permanently washing at low temper-
atures and a lack of ventilation for
the appliance may damage the drum
and cause injury.
▶
Regularly run a programme for
cleaning the drum or wash at tem-
peratures of at least 60°C.
▶
Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.
▶
Run the Drum Clean programme
without laundry.
Add washing powder.
18.3 Cleaning the detergent
drawer
If you change detergent or the deter-
gent drawer is dirty, clean the deter-
gent drawer and the pump unit of the
intelligent dosing system.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Switch off the appliance.
2. Pull out the detergent drawer.
Cleaning and servicing en
51
3. Press down on the insert and re-
move the detergent drawer.
4. Remove the pump unit.
5. Unclip the detergent drawer lid
and remove it.
6. Empty the detergent drawer.
7. ATTENTION! The pump unit con-
tains electrical components.
▶
Do not clean the pump unit in the
dishwasher and do not immerse it
in water.
▶
Protect the electrical connection
on the rear against water, deter-
gent and fabric softener residue.
Clean the pump unit with a damp
cloth.
en Cleaning and servicing
52
8. Clean the detergent drawer and
the lid with a soft, damp cloth or
hand shower.
9. Dry the detergent drawer, lid and
pump unit and reinsert them.
10. Clean the inside of the detergent
drawer housing.
11. Push in the detergent drawer.
18.4 Descaling
If you add detergent correctly, you do
not need to descale your appliance.
If you still wish to use descaler, follow
the manufacturer's instructions for
use.
ATTENTION!
The use of unsuitable descaling
agents, e.g. for coffee machines, may
damage the appliance.
▶
For this appliance, only use de-
scaling agents that are available
from the manufacturer's website or
our after-sales service.
18.5 Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling
noises.
Emptying the drain pump
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Turn off the water tap.
2. Switch off the appliance.
Cleaning and servicing en
53
3. Disconnect the appliance's mains
plug from the power supply.
4. Open the maintenance flap.
5. Remove the maintenance flap.
6. Slide a sufficiently large receptacle
under the opening.
7. Take the drain hose out of the
holder.
8.
CAUTION-Risk of scalding!
When you wash at high temperat-
ures, the detergent solution gets
hot.
▶
Do not touch the hot detergent
solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
9. Firmly press on the sealing cap.
en Cleaning and servicing
54
10. Insert the drain hose into the
holder.
Cleaning the drain pump
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Requirement:The drain pump is
empty. →Page52
1. Since water may remain in the
drain pump, remove the pump cap
carefully.
2. Clean the interior, the thread on
the pump cap and the pump hous-
ing.
3. Make sure that the impeller in the
drain pump can be rotated.
4. Insert the pump cap and screw it
on as far as it will go.
90°
The handle on the pump cap must
be in a vertical position.
5. Insert the maintenance flap and
lock it into place.
1
2
6. Close the maintenance flap.
Cleaning and servicing en
55
Before the next wash
To prevent unused detergent from
flowing straight into the outlet in the
next wash, run the Drain programme
after you have emptied the drain
pump.
1. Turn on the tap.
2. Insert the mains plug.
3. Switch on the appliance.
4. Pour 1litre of water into the
manual dosing compartment.
5. Start the Drain programme.
18.6 Cleaning the water outlet
hose at the siphon
If the water outlet hose at the siphon
is dirty or the detergent solution is
not being pumped out, you must
clean these.
1. Switch off the appliance.
2. Disconnect the appliance's mains
plug from the power supply.
3. Loosen the hose clamp and care-
fully remove the water outlet hose.
Residual water may leak out.
4. Clean the water outlet hose and si-
phon connecting piece.
5. Reattach the water outlet hose and
secure the connection point using
the hose clamp.
18.7 Cleaning the water inlet
filter
Emptying the water inlet hose
In order to clean the filter, first empty
the water inlet hose.
1. Turn off the tap.
2. Set the Cottons programme.
3. Start the programme and leave it
to run for approx. 70seconds.
4. Switch off the appliance.
5. Disconnect the appliance's mains
plug from the power supply.
en Cleaning and servicing
56
Cleaning the filter on the tap
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Requirement:The water inlet hose is
empty.
1. Remove the water inlet hose from
the tap.
2. Clean the filter with a small brush.
3. Connect the water inlet hose and
check for leaks.
Troubleshooting en
57
Troubleshooting
19 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and flashes.
Energy-saving mode is active
▶
Press any button.
a The symbol lights up again.
"E:36 / -10" Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page52
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
en Troubleshooting
58
Fault Cause and troubleshooting
"E:36 / -10"
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump", Page52
"E:10 / -00 / -10 /
-20"
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page50
3. If this indicator appears again, call our after-sales
service.
→"Customer Service", Page70
Note:You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→"Buttons", Page24
The water pressure is low.
No remedial action possible.
The filter in the water inflow is blocked.
▶
Clean the water inflow filter →Page55.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
"E:35 / -10" There is water in the base trough.
▶
Turn off the water tap.
▶
Call the after-sales service.
→"Customer Service", Page70
The appliance is leaking.
▶
Turn off the water tap.
▶
Call the after-sales service.
→"Customer Service", Page70
The detergent drawer has not been pushed in as far
as it can go.
▶
Push the detergent drawer in as far as it will go.
The pump unit is not inserted.
1. Insert the pump unit into the detergent drawer.
→"Cleaning the detergent drawer", Page50
2. Push the detergent drawer in as far as it will go.
Troubleshooting en
59
Fault Cause and troubleshooting
flashes. The automatic voltage control system detects an un-
authorised voltage under-usage.
▶
No remedial action possible.
Note:If the power supply is stable, the programme
continues to run as normal.
Voltage under-usage may cause extension of a pro-
gramme.
No remedial action possible.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
lights up. The temperature is too high.
▶
Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page42
Water level is too high.
▶
Start the Drainprogramme.
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press to start the programme.
flashes. Door is not closed.
1. Close the door.
2. Press to start the programme.
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page70
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
en Troubleshooting
60
Fault Cause and troubleshooting
The appliance is not
working.
▶
Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressed .
▶
Press .
Door is not closed.
1. Close the door.
2. Press to start the programme.
Childproof lock is activated.
▶
→"Deactivating the childproof lock", Page44
/ is activated.
▶
Check whether / is activated.
→"Buttons", Page24
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press to start the programme.
The detergent drawer has not been pushed in as far
as it can go.
▶
Push the detergent drawer in as far as it will go.
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page50
3. If this indicator appears again, call our after-sales
service.
→"Customer Service", Page70
Note:You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→"Buttons", Page24
The door cannot
beopened.
is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing .
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page42
Water level is too high.
▶
Start the Drainprogramme.
Troubleshooting en
61
Fault Cause and troubleshooting
The door cannot
beopened.
Power failure.
▶
Open the door using the emergency release.
→"Emergency release", Page68
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page52
is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing .
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressed .
▶
Press .
The filter in the water inflow is blocked.
▶
Clean the water inflow filter →Page55.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
en Troubleshooting
62
Fault Cause and troubleshooting
The spin cycle runs
several times.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
The programme dura-
tion changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶
Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.
▶
Not a fault – no action required.
No water is visible in
the drum.
Water is below the visible area.
▶
Not a fault – no action required.
▶
Do not add any extra water to the appliance while it
is operating.
Drum jerks after the
programme starts.
This is caused by an internal motor test.
▶
Not a fault – no action required.
Vibrations and move-
ment of the appliance
whilst spinning.
Appliance is not correctly aligned.
▶
Aligning the appliance
The appliance feet are not fixed.
▶
Secure the appliance feet. Aligning the appliance
Transit bolts have not been removed.
▶
Removing the transit bolts
Drum does not turn,
water does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:The load detection can take up to two minutes.
Troubleshooting en
63
Fault Cause and troubleshooting
Heavy foam build-up Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
i-DOS i-DOS
cannot be actuated.
Intelligent dosing is not intended for this programme.
▶
Not a fault – no action required.
Programme progress does not allow intelligent dos-
ing.
No remedial action possible.
High spin speed not
reached.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
is activated.
▶
Select the programmes that are suitable for the
type of fabric.
→"Programmes", Page27
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
The spin programme
does not start.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
en Troubleshooting
64
Fault Cause and troubleshooting
The spin programme
does not start.
▶
Start the Spinprogramme.
Rushing, hissing
noise.
Water is flushed under pressure into the detergent
drawer.
▶
Not a fault – normal operating noise.
Longer, whirring noise
before the start of the
wash cycle or fabric
softening.
Intelligent dosing system dispenses detergent or care
products.
▶
Not a fault – normal operating noise.
Brief whirring noise
after switching on the
appliance.
Intelligent dosing system carries out a function test.
▶
Not a fault – normal operating noise.
Loud noises during
the spin cycle.
Appliance is not correctly aligned.
▶
Aligning the appliance
The appliance feet are not fixed.
▶
Secure the appliance feet. Aligning the appliance
Transit bolts have not been removed.
▶
Removing the transit bolts
Banging noises, rat-
tling in the drain
pump.
Foreign bodies have got into the drain pump.
▶
→"Cleaning the drain pump", Page52
Slurping, rhythmical
suction noise.
The drain pump is active, the detergent solution is
pumped out.
▶
Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶
The next time you run a wash cycle, set a lower
spin speed.
The load is too large.
▶
The next time you run a wash cycle, reduce the
amount of laundry being loaded.
The wrong programme is selected for the type of fab-
ric.
▶
Select the programmes that are suitable for the
type of fabric.
→"Programmes", Page27
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
▶
Start the Spinprogramme.
is activated.
Troubleshooting en
65
Fault Cause and troubleshooting
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
▶
Select the programmes that are suitable for the
type of fabric.
→"Programmes", Page27
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Start the Rinseprogramme.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
en Troubleshooting
66
Fault Cause and troubleshooting
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Brush out the laundry after washing and drying.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, reduce the basic
dosage →Page45.
Insufficient cleaning. Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, adjust the basic
dosage →Page45 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page39
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page50
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page47
Troubleshooting en
67
Fault Cause and troubleshooting
No connection to the
home network.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page46
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page46
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly. Connect-
ing the water inlet hose
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶
Connect the water outlet hose correctly. Water out-
let connection types
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page50
▶
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
en Transportation, storage and disposal
68
19.1 Emergency release
Releasing the door
Requirement:The drain pump is
empty. →Page52
1. ATTENTION! Escaping water may
cause material damage.
▶
Do not open the door if you can
see water through the glass.
Pull the emergency release down-
wards with a tool and release.
a The door lock is released.
2. Insert the maintenance flap and
lock it into place.
3. Close the maintenance flap.
Transportation, storage and disposal
20 Transportation, stor-
age and disposal
Transportation, storage and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
20.1 Removing the appliance
1. Turn off the tap.
2.
→"Emptying the water inlet hose",
Page55.
3. Switch off the appliance.
4. Unplug the appliance's mains plug.
5. Drain the remaining detergent
solution.
→"Cleaning the drain pump",
Page52
6. Detach the hoses.
7. Empty the dispensers.
20.2 Inserting the transit
bolts
Secure the appliance for transporta-
tion using transit bolts in order to pre-
vent damage.
1. Remove the four cover caps.
‒ If necessary, use a screwdriver
to remove the cover caps.
Keep the cover caps.
2. Insert the four sleeves.
Transportation, storage and disposal en
69
3. Insert all screws into the four
transit bolts and tighten slightly.
4. Insert the power cord into the
holder and tighten all four
screws for the transit bolts with a
WAF 13 wrench .
5. Insert the hose into holder.
20.3 Using the appliance
again
1. Remove the transit bolts.
2. Pour approx. 1 litre of water into
the manual dosing compartment in
the detergent drawer.
3. Start the Drain programme.
a The unused detergent cannot flow
straight into the outlet during the
next wash.
20.4 Disposing of old appli-
ance
Valuable raw materials can be re-
used by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
▶
Do not install the appliance behind
a door as this may obstruct the ap-
pliance door or prevent it from
opening.
▶
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an en-
vironmentally friendly manner.
Information about current disposal
methods are available from your
specialist dealer or local authority.
This appliance is la-
belled in accordance
with European Directive
2012/19/EU concerning
used electrical and elec-
en Customer Service
70
tronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determ-
ines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.
Customer Service
21 Customer Service
Customer Service
If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
With any warranty claims, we will
make sure that your appliance is re-
paired by trained after-sales techni-
cians using genuine spare parts, in-
cluding after the manufacturer's war-
ranty has expired.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note:Under the terms of the manu-
facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
21.1 Product number (E-Nr.)
and production number
(FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:
¡ On the inside of the door.
¡ On the inside of the maintenance
flap.
¡ On the rear of the appliance.
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
21.2 AQUA-STOP guarantee
In addition to warranty claims against
the seller under the purchase agree-
ment and in addition to our manufac-
turer's warranty, we offer compensa-
tion under the following conditions.
¡ If our Aqua-Stop system is defect-
ive and causes water damage, we
will make good the damage for
private users. To ensure protection
from water damage, the appliance
must be connected to the power
supply.
¡ The liability guarantee is valid for
the service life of the appliance.
¡ A claim can only be made under
the guarantee if the appliance has
been correctly installed and con-
nected with Aqua-Stop according
to our instructions; this also in-
Customer Service en
71
cludes correctly fitting the Aqua-
Stop extension (genuine access-
ory). Our guarantee does not cover
defective supply lines or fittings up
to the Aqua-Stop connection on
the tap.
¡ If your appliance is fitted with
Aqua-Stop, you can in principle
leave your appliance unattended
during operation and the tap
turned on afterwards. The tap only
needs to be turned off if you are
away from home for a long period,
e.g. on holiday for several weeks.
en Consumption values
72
Consumption values
22 Consumption values
Consumption values
The following information is provided in accordance with the EU Ecodesign
Regulation. The values given for programs other than the Eco 40-60 are indicat-
ive only and were determined in accordance with the applicable standard
EN60456. The automatic dosing function has been deactivated for this pur-
pose.
Note on the comparison test: Deactivate the automatic dosing function unless
this function is the object of the test.
Programme Load
(kg)
Pro-
gramm
e dura-
tion
(hr:min
)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture
(%)
1
Eco 40-60
2
9,0 3:37 1,250 61,0 50 1400 50,00
Eco 40-60
2
4,5 2:52 0,610 45,0 36 1400 50,00
Eco 40-60
2
2,5 2:30 0,180 30,0 24 1400 54,00
Cot-
tons20°C
9,0 3:28 0,370 90,0 23 1400 52,00
Cot-
tons40°C
9,0 3:28 1,350 90,0 45 1400 52,00
Cot-
tons60°C
9,0 3:28 1,450 90,0 55 1400 52,00
Cot-
tons40°C +
9,0 3:58 1,400 102,0 45 1400 52,00
Easy
Care40°C
4,0 2:28 0,780 61,0 44 1200 27,00
Mixed
Load40°C
4,0 0:59 0,620 44,0 41 1400 53,00
Wool30°C
2,0 0:40 0,200 40,0 22 800 25,00
1
Due to the influence of water pressure, hardness and inlet temperature, am-
bient temperature, type, amount and soiling of laundry, detergent used, fluc-
tuations in the power supply and the selected additional functions, the actual
values may deviate from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU
Energy Labelling Regulation with cold water (15°C).
Technical specifications en
73
Technical specifications
23 Technical specifica-
tions
Technical specifications
Facts and figures for your appliance
can be found here.
Appliance height 85,0cm
Appliance width 59,8cm
Appliance depth 59,0cm
Weight 80kg
1
Maximum load 9kg
Mains voltage 220 - 240V,
50Hz
Minimum in-
stallation protec-
tion
10A
Rated power 2300W
Power consump-
tion
¡ Off mode:
0,10 W
¡ Left-on mode:
0,50W
¡ Time until the
networked
standby mode
is set (Wi-Fi):
5Min.
¡ Networked
standby mode
(Wi-Fi): 1,20W
Water pressure ¡ Minimum:
100kPa
(1bar)
¡ Maximum:
1000kPa
(10bar)
Length of the wa-
ter inlet hose
150cm
Length of the wa-
ter outlet hose
150cm
1
Depending on the appliance spe-
cifications
Length of the
power cord
210cm
1
Depending on the appliance spe-
cifications
This product contains light sources
from energy efficiency class F. These
light sources are available as a spare
part and must only be replaced by
trained specialist staff.
More information about your model
can be found online at https://en-
ergylabel.bsh-group.com
1
. This web
address is linked to the official EU
EPREL product database. At the time
of printing its web address had not
yet been published. Please then fol-
low the instructions on searching for
models. The model identifier is made
up of the characters before the slash
in the product number (E-Nr.) on the
rating plate. Alternatively you can
also find the model identifier in the
first line of the EU energy label.
Declaration of Conformity
24 Declaration of Con-
formity
Declaration of Conformity
Robert Bosch Hausgeräte GmbH
hereby declares that the appliance
with Home Connect functionality
meets the essential requirements and
other relevant provisions of the Dir-
ective 2014/53/EU.
A detailed RED Declaration of Con-
formity can be found online at
www.bosch-home.com among the
additional documents on the product
page for your appliance.
2.4GHz band: 100mW max.
5GHz band: 100mW max.
1
Only applies to countries in the European Economic Area
en Declaration of Conformity
74
BE BG CZ DK DE EE IE EL
ES FR HR IT CY LV LT LU
HU MT NL AT PL PT RO SI
SK FI SE UK NO CH TR
5GHz WLAN (Wi-Fi): For indoor use only.
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Contact data of all countries are listed in the attached service direct-
ory.
*9001494194*
9001494194 (010122)
en
Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München
GERMANY
www.bosch-home.com
