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105
Troubleshooting
“Memory Stick”
The image cannot be
played back on a
computer.
—
—
p If you are using the “Picture Package” software, see the help on
the upper-right corner of each screen.
p Consult the computer or software manufacturer.
The image and sound are
affected by noise when
you play back a movie on
a computer.
• You are playing back the movie directly from
the “Memory Stick.”
p Copy the movie to the hard disk of the computer and then play
the movie file back from the hard disk (pages 87, 94, 96).
You cannot print an
image.
— p Check the printer settings.
Images previously copied
to a computer cannot be
viewed on the camera.
• Copied to a wrong folder. p Copy them to an available folder, such as “101MSDCF”
(page 90).
Symptom Cause Solution
You cannot insert a
“Memory Stick.”
• You are inserting it backwards. p Insert it from the right side (page 21).
You cannot record on a
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• The “Memory Stick” is full.
• When shooting movies, the image size is set to
[640 (Fine)].
p Set it to the recording position (page 119).
p Delete unnecessary images (pages 42, 81).
p Use a “Memory Stick PRO” (pages 79, 119).
p Set the image size to any setting other than [640 (Fine)].
You cannot format a
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Set it to the recording position (page 119).
You have formatted a
“Memory Stick” by
mistake.
• All the data on the “Memory Stick” are erased by
formatting. You cannot restore them.
p We recommend that you set the “Memory Stick” write-protect
switch to the LOCK position to protect accidental erasure
(page 119).
Symptom Cause Solution
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