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en Troubleshooting
38
Fault Cause and troubleshooting
The operation does
not start or is inter-
rupted.
Different causes are possible.
▶
Check any notifications that appear in the display.
→"Displaying information", Page16
Appliance does not
heat up and "Demo
mode is switched on"
appears in the dis-
play.
Device is in demo mode.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and back on again.
2.
Switch off demo mode within three minutes in the
→"Basic settings", Page29.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
The appliance does
not start and "Cook-
ing compartment too
hot" appears in the
display.
The cooking compartment is too hot for the selected dish or type of heating.
▶
Allow the cooking compartment to cool down and start again.
The time is not dis-
played when the ap-
pliance is switched
off.
Basic setting has been changed.
▶
Change the basic setting for the time display.
→"Basic settings", Page29
Appliance door can-
not be opened.
The cleaning function locks the appliance door; lights up in the display.
▶
Allow the appliance to cool down until goes out in the display.
The childproof lock locks the appliance door.
▶
Use the button to deactivate the childproof lock.
→"Childproof lock", Page26
You can switch off the lock in the basic settings.
→"Basic settings", Page29
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
The control panel
cannot be opened.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page40
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Steam escaping from
ventilation slots dur-
ing cooking
Escaping steam is not a fault.
No action required.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page33
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page29
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance twice.
→"Descaling", Page33
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page18
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
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