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Troubleshooting
Getting Support
129 Getting support through Remote Management
130 Finding the contact information for service
130 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
131 Testing the picture
I Can't Hear the Sound Clearly
134 Testing the sound
There Is a Problem with the Broadcast
My Computer / Game Console Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
142 Before using the recording and schedule recording functions
144 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
147 Read before setting up a wireless Internet connection
Updating the TV’s Software
117 Updating the TV’s software to the latest version
117 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
118 Scanning the TV and connected storage for malicious code
Using Other Functions
118 Running the accessibility functions
118 Running Accessibility Shortcuts
119 Enabling voice guides for the visually impaired
119 Audio Description
120 White text on black background (high contrast)
120 Setting the screen to a black and white tone
120 Inverting the screen colour
120 Enlarging the font (for the visually impaired)
120 Learning about the remote control (for the visually impaired)
121 Learning about the TV menu
121 Watching TV broadcasts with subtitles
122 Listening to the TV through Bluetooth devices (for the hearing
impaired)
122 Configuring advanced system settings
123 Restoring the TV to the factory settings
HbbTV
Teletext Feature
125 On the Samsung Smart Remote
127 On the standard remote control
128 Typical Teletext page
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