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There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Self Diagnosis Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problem Try this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable
some of the energy efficiency features.
Disable Ambient Light Detection, Energy Saving Mode, or Motion Lighting.
● Settings General Eco Solution Ambient Light Detection
● Settings General Eco Solution Energy Saving Mode
● Settings General Eco Solution Motion Lighting
Component Connections/
Screen Colour
If the colour on your TV screen is not correct or the black and white colours are off, run Start
Picture Test.
● Settings Support Self Diagnosis Start Picture Test
If the test results indicate that the problem is not caused by the TV, do the following:
● Confirm that the video input connectors are connected to the correct external device
video output connectors.
● Check the other connections as well. If the TV is connected to an external device via
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
● Settings Picture Expert Settings Backlight
● Settings Picture Expert Settings Contrast
● Settings Picture Expert Settings Brightness
● Settings Picture Expert Settings Sharpness
● Settings Picture Expert Settings Colour
● Settings Picture Expert Settings Tint (G/R)
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