Operating Instructions
Home Network System
Digital Cordless Handset
Model No. KX-HNH100AZ
Before initial use, see “Getting Started”
on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
To use this unit
in your country, first change the unit’s region setting to match
your country (page 32).
HNH100AZ_(en_en)_0327_ver.041.pdf 1 2015/03/27 14:44:05
Introduction
Accessory information ..................................3
Expanding the Panasonic Home Network
System .........................................................4
Important Information
About this system
.........................................6
For your safety .............................................6
General notices ............................................7
Important safety instructions ........................8
For best performance ...................................8
Other information .........................................9
Getting Started
Setting up ...................................................10
Controls ......................................................11
Display icons ..............................................12
Turning the power on/off ............................13
Registering the handset .............................13
Language settings ......................................13
Recording your greeting message .............13
Making/Answering Calls
Making calls ...............................................15
Answering calls ..........................................15
Using Caller ID service ...............................15
Caller list ....................................................17
Useful features during a call .......................17
Handset locator ..........................................19
Intercom .....................................................19
Key lock ......................................................19
Phonebook
Phonebook .................................................20
Speed dial ..................................................21
Programming
Menu list .....................................................23
Handset alarm ............................................28
Night mode .................................................29
Nuisance call block ....................................30
Other programming ....................................31
Wi-Fi
®
settings ...........................................32
Answering System
Answering system ......................................34
Activating the answering system ................34
Greeting message ......................................34
Listening to messages ...............................35
Advanced new message alerting
features ......................................................36
Remote operation .......................................37
Answering system settings .........................38
Home Network System
Integration
Home Network System integration
.............41
Alarm system features ...............................41
Arming and disarming the system ..............41
Smart plug features ....................................43
Home Network app features ......................43
Accessing the User’s Guide .......................44
Useful Information
Voice mail service ......................................45
Character entry ..........................................45
Error messages ..........................................47
Troubleshooting .........................................48
Appendix
Specifications .............................................54
Warranty (for New Zealand) .......................55
Index
Index...........................................................56
2
Table of Contents
HNH100AZ_(en_en)_0327_ver.041.pdf 2 2015/03/27 14:44:05
Accessory information
Supplied accessories
No. Accessory item/Part number Quantity
A
Rechargeable batteries
*1
2
B
Han
dset cover
*
2
1
C C
h
a
rger 1
*1 See page 3 for replacement battery information.
*2 Th
e handset cover comes attached to the handset.
A
B C
Additional/replacement accessories
Plea
se contact your nearest Panasonic dealer for sales information.
Accessory item Model no./Specifications
Rechargeable
b
a
t
t
eries
*1
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
– 1.2 V
– Minimum amperage of 550 mAh
*1 Replacement batteries may have a different capacity from that of the supplied batteries. We
reco
mmend using Panasonic rechargeable batteries.
Other information
R Desi
gn and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
Trademarks
R iPho
ne and iPad are registered trademarks of Apple Inc.
R Android is a trademark of Google Inc.
R Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
R Wi-Fi is a registered trademark of Wi-Fi Alliance.
R All other trademarks identified herein are the property of their respective owners.
3
Introduction
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Expanding the Panasonic Home Network System
The
Panasonic Home Network System is a wireless system that lets you create a powerful
network of devices, such as cameras, sensors, and smart plugs, and control them all with an
easy-to-use app. Compatible devices are explained below. For information about the Home
Network app, refer to the User’s Guide (page 44).
The maximum number of devices for each device type is listed below.
Digital Cordless Handset (KX-HNH100AZ: 6 max.
*1
)
R Mak
es and receives calls using your home landline
R Can be used to change the system’s arm mode
R Displays system status
R Receives notification when the sensors are triggered
Indoor Camera (KX-HNC200AZ: 4 max.
*2
)
R Ful
l-colour camera with built-in microphone for live monitoring
and recording
R Built-in visual sensor, audio sensor, and temperature sensor
can be used to trigger other actions (camera recording, turning
on a light, etc.)
R Built-in microphone and speaker for two-way communication
Outdoor Camera (KX-HNC600AZ: 4 max.
*2
)
R Ful
l-colour camera with built-in microphone for live monitoring
and recording
R Built-in visual sensor and infrared sensor can be used to trigger
other actions (camera recording, turning on a light, etc.)
R Built-in microphone and speaker for two-way communication
R Splashproof design for permanent, outdoor installation
Window/Door Sensor (KX-HNS101AZ: 50 max.
*
2
)
R D
e
t
ects when the corresponding window or door is opened
R Can be used to trigger other events (camera recording, turning
on a light, etc.)
Motion Sensor (KX-HNS102AZ: 50 max.
*
2
)
R D
e
t
ects motion in the surrounding area
R Can be used to trigger other events (camera recording, turning
on a light, etc.)
4
Introduction
HNH100AZ_(en_en)_0327_ver.041.pdf 4 2015/03/27 14:44:05
Smart Plug (KX-HNA101AZ: 50 max.
*2
)
R Can be turned on and off using the handset or Home Network
app, when triggered by a sensor, or according to a schedule
R Built-in overcurrent and overwattage detection for added peace
of mind
R Power consumption is logged for your reference
*1 Optional handsets may be a different colour from that of the handset supplied as part of a
pre-configured bundle.
*2 A total of 6 cordless handsets, 4 cameras, and 50 other devices (motion sensors, window/
door sensors, smart plugs, etc.) can be registered to the hub.
The Home Network System product lineup is growing!
You
can look forward to new devices that will make your Home Network System even more
useful and convenient.
For information about the latest devices and bundles, visit the website below.
For Australia: www.panasonic.com/au
For New Zealand: www.panasonic.com/nz
Mobile devices
Your mobile devices: 8 max.
*1
You
can expand the system by installing the Home
Netw
ork app on your mobile devices (smartphones,
tablets, etc.) and registering your mobile devices to the
hub.
See page 43 for more information about the Home
Network app.
Note:
R You must configure the hub’s Wi-Fi settings before
you can use the app.
*1 8 mobile devices can be registered to the hub, however, only the first 4 can use phone
feat
ures.
5
Introduction
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About this system
R This
system is an auxiliary system; it is not
designed to provide complete protection
from property loss. Panasonic will not be
held responsible in the event that property
loss occurs while this system is in operation.
R The system’s wireless features are subject
to interference, therefore functionality in all
situations cannot be guaranteed.
Panasonic will not be held responsible for
injury or damage to property that occurs in
the event of wireless communication error
or failure.
For your safety
To p
revent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R Use
only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open. Danger of electric shock
exis
ts.
R Never touch the plug with wet hands.
Danger of electric shock exists.
R Do not connect non-specified devices.
Installation
R T
o
p
revent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
R It is advised not to use the equipment at a
refuelling point. Users are reminded to
observe restrictions on the use of radio
equipment in fuel depots, chemical plants
or where blasting operations are in
progress.
Operating safeguards
R Unpl
ug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall socket, and do not use.
R Never put metal objects inside the product.
If metal objects enter the product, turn off
the circuit breaker and contact an
authorised service centre.
Medical
R Cons
ult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. The product
operates between 1.88 GHz and 1.90 GHz
with a peak transmission power of 250 mW.
6
Important Information
HNH100AZ_(en_en)_0327_ver.041.pdf 6 2015/03/27 14:44:05
R Do not use the product in health care
fac
ilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Neve
r install wiring during a lightning storm.
R Never install telephone line sockets in wet
locations unless the socket is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
R This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
R Do not place metallic objects such as
paperclips near the product. Metallic
objects could cause a short circuit if they
touch the charge contacts.
Battery
R We r
ecommend using the batteries noted
on page 3. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
ide
ntified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible charger to charge
the batteries. Do not tamper with the
charger. Failure to follow these instructions
may cause the batteries to swell or explode.
General notices
R This
equipment will be inoperable when
mains power fails.
R When a failure occurs which results in the
internal parts becoming accessible,
disconnect the power supply cord
immediately and return this unit to an
authorised service centre.
R To minimise the possibility of lightning
damage, when you know that a
thunderstorm is coming, we recommend
that you:
– Unplug the telephone line cord from the
phone socket.
– Unplug the AC adaptor from the AC
power outlet.
R No “000” (for Australia), “111” (for New
Zealand), and/or other calls can be made
from this device during a mains power
failure.
R The earpiece on the handset is magnetised
and may retain small metallic objects.
Important notice:
R Under power failure conditions, this
telephone may not operate. Please ensure
that a separate telephone, not dependent
on local power, is available for emergency
use.
For New Zealand
R Disconnect the telecom connection before
disconnecting the power connection prior to
relocating the equipment, and reconnect
the power first.
R This equipment shall not be set to make
automatic calls to the Telecom “111”
Emergency Service.
R The unit’s answering system only responds
to Distinctive Alert cadence(s) DA1 and
DA3.
7
Important Information
HNH100AZ_(en_en)_0327_ver.041.pdf 7 2015/03/27 14:44:06
R Not all telephones will respond to incoming
rin
ging when connected to the extension
socket.
R This equipment may not provide for the
effective hand-over of a call to another
device connected to the same line.
R The grant of a Telepermit for any item of
terminal equipment indicates only that
Telecom has accepted that the item
complies with minimum conditions for
connection to its network. It indicates no
endorsement of the product by Telecom,
nor does it provide any sort of warranty.
Above all, it provides no assurance that any
item will work correctly in all respects with
another item of Telepermitted equipment of
a different make or model, nor does it imply
that any product is compatible with all of
Telecom’s network services.
Important safety
inst
ructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (including a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Hub location/avoiding noise
The
hub and other compatible Panasonic units
use radio waves to communicate with each
other.
R For maximum coverage and noise-free
communications, place your hub:
– at a convenient, high, and central
location with no obstructions between
the product and hub in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the hub on a bay window or near
a window.)
R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a hub location is not
satisfactory, move the hub to another
location for better reception.
Environment
R K
e
e
p
the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
R The maximum communication range may
be shortened when the product is used in
the following places: Near obstacles such
8
Important Information
HNH100AZ_(en_en)_0327_ver.041.pdf 8 2015/03/27 14:44:06
as hills, tunnels, underground, near metal
obje
cts such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
R The wireless communication range of each
device in the system is approximately 50 m
indoors and approximately 300 m outdoors
from the hub when unobstructed by other
objects.
Other information
CAUT
ION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Routine care
R Wipe
the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer,
or return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information on Disposal in other
Coun
tries outside the European Union
These symbols are only valid in the European
Unio
n. If you wish to discard these items,
please contact your local authorities or dealer
and ask for the correct method of disposal.
Note for the battery removal
proc
edure
Refer to “Battery installation” on page 10.
9
Important Information
HNH100AZ_(en_en)_0327_ver.041.pdf 9 2015/03/27 14:44:06
Setting up
Connections
Connect the AC adaptor to the power
outl
et.
1
Wall mounting
Note
:
R Make sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
Drive the screws (
1
) (not supplied) into the
wall
.
2
27.2 mm
1
2
Wall mounting template
27.2 mm
Battery installation
R USE ONLY rechargeable Ni-MH batteries
AAA (R03) size (
1
).
R Do N
OT use Alkaline/Manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
1
R Follow the directions on the display to set
up
the unit.
Battery charging
Char
ge for about 7 hours.
R Confirm “Charging” is displayed (
1
).
R When
the batteries are fully charged,
“Fully Charged” is displayed.
1
10
Getting Started
HNH100AZ_(en_en)_0327_ver.041.pdf 10 2015/03/27 14:44:06
Note when setting up
Note for connections
R The
AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
R The unit is not designed to be used with
rotary/pulse dialling services.
R The unit’s answering system will not
answer incoming calls on your FaxAbility
number. (for New Zealand)
Note for battery installation
R Use
the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 3, 7.
Note for battery charging
R It i
s normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset
and charger with a soft and dry cloth once a
month. Before cleaning the unit, disconnect
from power outlets. Clean more often if the
unit is exposed to grease, dust, or high
humidity.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery
perf
ormance (supplied batteries)
Operation Operating time
In continuous use 15 hours max.
Not in use (standby) 170 hours max.
Note:
R Actu
al battery performance depends on
usage and ambient environment.
Controls
Handset
A
B
C
D
E
J
K
G
F
I
H
Speaker
11
Getting Started
HNH100AZ_(en_en)_0327_ver.041.pdf 11 2015/03/27 14:44:06
M N (Talk)
Dial keypad
MZN (Speakerphone)
Microphone
Receiver
Display
MeN (Off/Power)
MRN: Recall/Flash
M N (Arm/Disarm key)
Charge contacts
n Cont
rol type
Soft keys
By pressing a soft key, you can select the
feature shown directly above it on the
display.
Navigator key
– MDN, MCN, MFN,
or MEN: Scroll through
various lists and items.
– MDN or MCN: Adjust the receiver or
speaker volume while talking.
– MFN (W: Phonebook): View the
phonebook entry.
– MEN (T: Redial): View the redial list.
– MCN (
: Caller list): View the caller list.
Display icons
Handset display items
Item Meaning
Range status: The more bars
visi
ble, the closer the handset
is to the hub.
Out of hub range
The line is in use.
R When
blinking:
The call is put on hold.
R When blinking rapidly: An
incoming call is now being
received.
The key backlight is off.
Paging, intercom mode
Handset alarm is on.
(pag
e 28)
Noise reduction is set.
(page 18)
Item Meaning
Z Speakerphone is on.
(pag
e 15)
Ringer volume is off.
(page 26)
Night mode is on. (page 29)
New voice mail message
rece
ived.
*1
(page 45)
At Home mode is set.
(pag
e 41)
Away mode is set. (page 41)
Privacy mode is on. (page 27)
“Greeting Only” is
s
elected. Caller messages are
not recorded. (page 39)
R When displayed next to the
bat
tery icon: Answering
system is on. (page 34)
R When displayed with a
number: New messages
have been recorded.
(page 35)
Battery level
Missed call
*2
(p
age 16)
Nuisance call blocked
*2
(pa
ge 30)
Outdoor/Indoor camera
Door sensor
Window sensor
Motion sensor
Other sensor
Signal strength of the wireless
netw
ork
Secured wireless network
IN USE
Answering system is being
u
s
e
d
.
Line in
use
So
meone is using the line.
*1 Voice mail subscribers only
*2 Ca
ller ID subscribers only
12
Getting Started
HNH100AZ_(en_en)_0327_ver.041.pdf 12 2015/03/27 14:44:06
Handset soft key icons
Icon Action
Returns to the previous screen or
outs
ide call.
Displays the menu.
OK Accepts the current selection.
Makes a call. (page 15)
Temporarily turns off the ringer
for
incoming calls. (page 15)
Places a call on hold.
Opens the phonebook.
Allows you to edit phone
numb
ers. (page 30)
Adds new entry. (page 21)
Displays phonebook search
menu
. (page 21)
Turns the key lock feature off.
(pag
e 19)
Stops alarm. (page 29)
Snooze button on the alarm.
(pag
e 29)
Selects entries or handsets.
(pag
e 30)
n
Stops recording, playback, or
aler
t.
Stores phone numbers.
(pag
e 20)
Saves the settings. (page 33)
Erases the selected item.
Allows you to make an intercom
call
. (page 19)
C
Erases a number/character.
Puts the call on mute.
Refreshes the sensor status.
(pag
e 42)
Turns the smart plug on.
(pag
e 43)
Turns the smart plug off.
(page 43)
Turning the power on/off
Pres
s MeN for about 2 seconds.
Registering the handset
Registering a handset to the hub
This procedure is not required for devices
that
were included as part of a bundle.
Before you can use the handset, it must be
regi
stered to the hub.
If you purchased handsets separately (i.e., not
as part of a bundle), use the following
procedure to register each handset to the hub.
1 Hub:
Press and hold M
A HANDSET/
LOCA
TORN until the LED indicator blinks
in green.
R If all registered handsets start ringing,
press M
A HANDSET/LOCATORN
agai
n to stop, then repeat this step.
2 Handset:
Place the handset on the charger, then
wait until a long beep sounds.
Language settings
Display language
1 M
N#110
2 MbN: Se
lect the desired setting. a MOKN
3 MeN
Recording your greeting
m
e
s
s
age
You can record your own greeting message
instead of using a pre-recorded greeting
message. See page 34 for details.
1 M
N#302
13
Getting Started
HNH100AZ_(en_en)_0327_ver.041.pdf 13 2015/03/27 14:44:06
2 MbN: “Yes” a MO
KN
3 Record a greeting message. a MnN a
MeN
14
Getting Started
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Making calls
1 Lift
the handset and dial the phone
number.
R To correct a digit, press MCN.
2 M
N
3 When
you finish talking, press MeN or
place the handset on the charger.
Using the speakerphone
1 Dial
the phone number and press MZN.
2 When you finish talking, press MeN.
Note:
R To switch back to the receiver, press MZN/
M
N.
Adjusting the receiver or speaker
volu
me
Press MDN or MCN repeatedly while talking.
Making a call using the redial list
The
last 10 phone numbers dialled (each 24
digits max.) are stored in the redial list.
1 MEN (T)
2 MbN: Select the desired phone number.
3 M
N
Erasing a number in the redial list
1 MEN (T)
2 MbN: Select the desired phone number.
a M
N
3 MbN: “Yes” a MO
KN a MeN
Pause (for PBX/long distance
serv
ice users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
and/or PIN in the phonebook, a pause is also
needed (page 21).
Example: If you need to dial the line access
num
ber “0” when making outside calls with a
PBX:
1 0 a MDN (Pause)
2 Dial the phone number. a M
N
Note
:
R A 3 second pause is inserted each time MDN
(Pause) is pressed.
Answering calls
1 Lift the handset and press M N or MZN
whe
n the unit rings.
2 When you finish talking, press MeN or
place the handset on the charger.
Any key answer: You can answer the call by
pressing any dial key.
Auto talk: You can answer calls simply by
lifting the handset (page 26).
Temporary handset ringer off: You can turn
the ringer off temporarily by pressing M
N.
Adjusting the ringer volume
P
r
e
s
s MDN or MCN repeatedly to select the
desired volume while ringing.
Using Caller ID service
Impo
rtant:
R This unit is Caller ID compatible. To use
Caller ID features (such as displaying caller
phone numbers), you must subscribe to a
Caller ID service. Contact your phone
service provider for details.
For New Zealand
R For all local and national incoming calls,
your display will show the area code (e.g.
09 for Auckland) or the mobile prefix (e.g.
027 for Telecom Mobile) followed by the
caller’s telephone number. An Auckland
caller’s number will be displayed as
09XXXXXXX. The seven X’s represent the
seven digits of the caller’s telephone
number. A caller from a 7-digit Telecom
Mobile number will be displayed as
15
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027XXXXXXX. For incoming international
call
s, your display may only show “0000”.
For business users on a Centrex line, your
display will show Centrex extension
numbers in the shorter extension number
format used within your company.
R The Caller ID information will not be
presented on incoming fax calls if Telecom
FaxAbility is used.
Using toll services from Telecom or
a
n
o
t
her company (for New Zealand)
Your telephone company may charge you for
a local call if the number dialled has the area
code prefix included. If this is unacceptable,
dial only the 7-digit local number. Do not dial
the “0” prefix or the area code.
Caller ID features
When an outside call is being received, the
caller information is displayed.
Important:
R If the unit cannot receive caller information,
the following is displayed:
– “Out of Area”: The caller dials from
an area which does not provide a Caller
ID service.
– “Private Caller”: The caller
requests not to send caller information.
R If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
Missed calls
If a call is not answered, the unit treats it as a
missed call and is displayed. This lets you
know
if you should view the caller list to see
who called while you were away.
Even if only one missed call in the caller list is
viewed (page 37),
disappears from the
disp
lay. When you receive another new call,
is displayed again.
Note:
R Even when there are unviewed missed
calls, disappears from the standby
disp
lay if the following operation is
performed by one of the registered
handsets:
– Being replaced on the charger.
– Pre
ssing MeN.
Phonebook name display
W
h
e
n
caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the
phonebook is displayed and logged in the
caller list.
Call waiting and Caller ID
comp
atible (for Australia)
If you subscribe to Caller ID service, your
handset displays the 2nd caller’s information
while talking. After you hear a call waiting
tone, the caller’s phone number will be
displayed.
You can answer the 2nd call, keeping the 1st
call on hold. Follow your phone service
provider instructions using MRN. (Recall/flash
function)
R If the phone number is stored in the
phonebook with its name, the caller’s name
will also be displayed.
R Please contact your phone service provider
for details and availability in your area.
For Caller ID Type II users
When
you receive a 2nd call during a
conversation, you will hear a signal tone
following the call waiting tone and the
conversation will be interrupted or muted
for a short period of time. This is not a fault
of the product as these events are normal.
R The tones are generated by your phone
service provider.
For Call Waiting or Call Waiting
Call
er ID service users (for New
Zealand)
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your phone
service provider.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
16
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If you subscribe to both Caller ID and Call
Wait
ing with Caller ID services, the 2nd
caller’s information is displayed after you hear
the call waiting tone on the handset.
1 Press MRN to answer the 2nd call.
2 To switch between calls, press MRN.
Note:
R Please contact your phone service provider
for details and availability of this service in
your area.
Caller list
The last 50 callers information is logged in the
caller list from the most recent call to the
oldest.
Making a call from the caller list
1 MCN ( )
2 Pres
s MCN to search from the most recent
call, or MDN to search from the oldest call.
3 To call back, press M
N.
To exit, press MeN.
Note:
R If the entry has already been viewed or
answered, “ ” is displayed.
R If y
ou do not want to dial the area code
when making calls from the caller list, you
can store the area code which you want the
unit to delete automatically (page 31).
Editing a caller’s phone number in
the
caller list
The caller’s telephone number, which is sent
to your telephone from your local telephone
exchange, includes “0” and an area code
prefix. For local calls, “0” and the area code
prefix can be omitted. (for New Zealand)
1 MCN (
)
2 MbN: Select the desired entry.
3 M N a MbN: “Edi
t” a MOKN
4 Edit the number.
5 M N
Erasing information from caller list
1 MCN
(
)
2 MbN: Se
lect the desired entry.
3 M
N a MbN: “Yes” a MO
KN
4 MeN
Erasing all information from caller list
1 MCN (
)
2 M N a MbN: “Yes” a MO
KN
3 MeN
Useful features during a
call
Hold
1 Pres
s M
N during an outside call.
2 MbN: “Ho
ld” a MOKN
3 To release hold, press M
N.
Note
:
R After holding for 10 minutes, the call is
disconnected.
Mute
1 Pres
s M
N during a call.
2 To
return to the call, press M
N.
Note
:
R M
N is a soft key visible on the display
dur
ing a call.
Recall/flash
MRN all
ows you to use the special features of
your host PBX such as transferring an
extension call, or accessing optional
telephone services.
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Note:
R To c
hange the recall/flash time, see
page 27.
Answering a second call (call
wait
ing)
If you receive a second call while you are
talking on the phone, the handset will let you
know by sounding a call waiting tone. If caller
information is also received, you can confirm
the information on the screen and answer the
second call.
Important:
R You may need to subscribe to your phone
service provider’s call waiting service in
order to answer a second call. Consult your
phone service provider for information
about this feature.
1 Press MRN to answer the 2nd call.
2 To switch between calls, press MRN.
Note:
R Please contact your phone service provider
for details and availability of this service in
your area.
Handset noise reduction
T
h
i
s
feature allows you to hear the voice of
the person you are talking to clearly, by
reducing the surrounding noise coming from
the other party’s telephone.
1 Press M
N while talking.
2 MbN: Select “Noise Reduction On” or
“Noise Reduction Off”. a MOKN
Note:
R Depending on the environment where this
handset is being used, this feature may not
be effective.
R This feature is not available using the
speakerphone.
Handset equalizer
This feature clarifies the voice of the person
you are talking to, producing a more
natural-sounding voice that is easier to hear
and
understand.
1 Press M
N while talking.
2 MbN: “Eq
ualizer” a MOKN
3 MbN: Select the desired setting. a MOKN
Note:
R Depending on the condition and quality of
your telephone line, this feature may
emphasise existing line noise. If it becomes
difficult to hear, turn this feature off.
R This feature is not available while using the
speakerphone.
Call share
You
can join an existing outside call.
To join the conversation, press M
N when
the
other unit is on an outside call.
Note:
R A maximum of 3 parties (including 1 outside
party) can join a conversation using 2
extensions. (3-way conference)
R To prevent other users from joining your
conversations with outside callers, turn
privacy mode on (page 27).
Transferring calls, conference
calls
Outside calls can be transferred or a
conference call with an outside party can be
made between 2 handsets.
1 During an outside call, press M
N.
2 MbN: “Int
ercom” a MOKN
3 MbN: Select the desired unit. a MOKN
4 Wait for the paged party to answer.
R If the paged party does not answer,
press M
N to return to the outside call.
5 To
complete the transfer:
Press MeN.
To establish a conference call:
M
N a MbN: “Con
ference” a MOKN
R To leave the conference, press
MeN. The other 2 parties can
continue the conversation.
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R To put the outside call on hold: M N
a MbN: “Hol
d” a MOKN
To resume the conference: M
N a
MbN: “Conference” a MOKN
R To cancel the conference: M N a
MbN: “Sto
p Conference” a MOKN
You can continue the conversation
with the outside caller.
Note:
R You can also select your mobile device in
this feature using a handset, if your mobile
device is registered to the hub. For more
information, refer to the User’s Guide
(page 44).
Handset locator
You
can locate a misplaced handset by
paging it.
1 Hub: Press M
A HANDSET/
LOCA
TORN.
R All registered handsets beep for 1
minute.
2 To stop paging:
Hub:
Press M
A HANDSET/LOCATORN.
Hand
set:
Press MeN.
Intercom
Inte
rcom calls can be made between
handsets.
Note:
R When paging unit(s), the paged unit(s)
beeps for 1 minute.
R If you receive an outside call while talking
on the intercom, the interrupt tone sounds.
To answer the call, press MeN, then
press M
N.
R You
can also select your mobile device in
this feature using a handset, if your mobile
device is registered to the hub. For more
information, refer to the User’s Guide
(page 44).
Making an intercom call
1 M N a a MOKN
2 MbN: S
elect the desired unit. a MOKN
3 When you finish talking, press MeN.
Note:
R You can also use the M
N soft key, if
dis
played, to make intercom calls.
Answering an intercom call
1 Pres
s M
N to answer the page.
2 When you finish talking, press MeN.
Key lock
The
handset can be locked so that no calls or
settings can be made. Incoming calls can be
answered, but all other functions are disabled
while key lock is on.
To turn key lock on, press M
N for about 3
sec
onds.
R To turn key lock off, press M
N for about
3 s
econds.
Note:
R Calls to emergency numbers cannot be
made until key lock is turned off.
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Phonebook
You
can add 500 names (16 characters max.)
and phone numbers (24 digits max.) to the
phonebook, and assign each phonebook entry
to the desired category.
Important:
R All entries can be shared by any registered
handset.
R You can copy contacts from your mobile
device to the unit’s phonebook if your
mobile device is registered to the hub.
If you store phone numbers in your mobile
device’s contacts using the international
dialling symbol “+” and the country code,
we recommend that you store phone
number conversion codes in the hub. For
more information, refer to the User’s Guide
(page 44).
Adding phonebook entries
1 M N or MFN (W)a M N
2 MbN: “New
Entry” a MOKN
3 Enter the party’s name. a MOKN
R You can change the character entry
mode by pressing MRN (page 45).
4 Enter the party’s phone number. a MOKN
5 MbN: Select the desired category. a
MOKN 2 times a MeN
Note for New Zealand:
R Your phone service provider may charge
you for a local call if the number dialled has
the area code prefix included. If this is
unacceptable, dial only the 7-digit local
number. Do not dial the “0” prefix or the
area code.
Storing a redial list number to the
phon
ebook
1 MEN (T)
2 MbN: Select the desired phone number.
a M
N
3 To s
tore the name, continue from step 3,
“Editing entries”, page 21.
Storing caller information to the
phon
ebook
1 MCN (
)
2 MbN: Select the desired entry. a M N
3 MbN: “Save CID” a MOKN
4 MbN: “Phonebook” a MOKN
5 Continue from step 3, “Editing entries”,
page 21.
Categories
Cate
gories can help you find entries in the
phonebook quickly and easily. You can
change the names of categories (“Friends”,
“Family”, etc.). By assigning different ringer
tones for different categories of callers, you
can identify who is calling (category ringer
tone), if you have subscribed to Caller ID
service.
Changing category names/setting
category ringer tone
The default category name is “Category 1”
to “Category 9”.
1 M N or MFN (W) a M N
2 MbN: “Cat
egory” a MOKN
3 MbN: Select the desired category. a MOKN
4 To change category names
MbN: “Category Name” a MOKN a
Edit the name (10 characters max.). a
MOKN
To set category ringer tone
MbN: Select the current setting of the
category ringer tone. a MOKN a MbN:
Select the desired ringer tone. a MOKN
5 MeN
Finding and calling from a
phon
ebook entry
1 M
N or MFN (W)
2 To
scroll through all entries
MbN: Select the desired entry.
To search by first character
20
Phonebook
HNH100AZ_(en_en)_0327_ver.041.pdf 20 2015/03/27 14:44:06
Press the dial key (0 to 9,
or #)
which contains the character you are
searching for (page 45).
MbN:
Scroll through the phonebook if
n
e
c
essary.
To search by query
You can narrow down the search to enter
the first characters of a name.
* a To search for the name, enter
the first characters (up to 4) in
uppercase (page 45). a MOKN
MbN:
Scroll through the phonebook if
n
e
c
essary.
To search by category
M N a MbN:
“C
a
t
egory” a MOKN
MbN: Select the desired category. a
MOKN
MbN:
Scroll through the phonebook if
n
e
c
essary.
3 M
N
Editing entries
1 F
i
n
d
the desired entry (page 20).
2 M
N a MbN: “Edi
t” a MOKN
3 Edit the name if necessary. a MOKN
4 Edit the phone number if necessary. a
MOKN
5 MbN: Select the desired category
(page 20). a MOKN 2 times
6 MeN
Erasing entries
Erasing an entry
1 Find
the desired entry (page 20).
2 M
N a MbN: “Era
se” a MOKN
3 MbN: “Yes” a MOKN
4 MeN
Erasing all entries
1 M N or MFN (W) a M N
2 MbN: “Era
se All” a MOKN
3 MbN: “Yes” a MOKN
4 MbN: “Yes” a MO
KN
5 MeN
Chain dial
T
h
i
s
feature allows you to dial phone numbers
in the phonebook while you are on a call. This
feature can be used, for example, to dial a
calling card access number or bank account
PIN that you have stored in the phonebook,
without having to dial manually.
1 During an outside call, press M
N.
2 MbN: “Phonebook” a MOKN
3 MbN: Select the desired entry.
4 Press M N (right soft key) to dial the
num
ber.
Note:
R When storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press MDN (Pause) to add
pauses after the number and PIN as
necessary (page 15).
Speed dial
You
can assign 1 phone number to each of
the dial keys (1 to 6) on the handset.
Adding phone numbers to speed
dial
keys
n By entering phone numbers:
1 Press and hold the desired speed dial
key (1 to 6). a M
N
2 MbN: “Man
ual” a MOKN
3 Enter the party’s name (16 characters
max.). a MOKN
4 Enter the party’s phone number (24
digits max.). a MOKN
5 MOKN a MeN
n From the phonebook:
1 Press and hold the desired speed dial
key (1 to 6). a M
N
21
Phonebook
HNH100AZ_(en_en)_0327_ver.041.pdf 21 2015/03/27 14:44:06
2 MbN: “Pho
nebook” a MOKN
3 MbN: Select the desired entry.
4 MOKN a MeN
Note:
R If you edit a phonebook entry which is
assigned to a speed dial key, the edited
entry does not transfer to the speed dial
key.
Editing an entry
1 Pres
s and hold the desired speed dial key
(1 to 6). a M
N
2 MbN: “Edit” a MOKN
3 Edit the name if necessary. a MOKN
4 Edit the phone number if necessary. a
MOKN
5 MOKN a MeN
Erasing an entry
1 Pres
s and hold the desired speed dial key
(1 to 6). a M
N
2 MbN: “Era
se” a MOKN
3 MbN: “Yes” a MOKN
4 MeN
Viewing an entry/Making a call
1 Pres
s and hold the desired speed dial key
(1 to 6).
2 To make a call, press M
N.
22
Phonebook
HNH100AZ_(en_en)_0327_ver.041.pdf 22 2015/03/27 14:44:06
Menu list
To a
ccess the features, there are 2 methods.
n Scrolling through the display menus
1 M
N
2 Pres
s MDN, MCN, MEN, or MFN to select the desired main menu. a MOKN
3 Press MCN or MDN to select the desired item from the next sub-menus. a MOKN
4 Press MCN or MDN to select the desired setting. a MOKN
n Using the direct command code
1 M
N a Enter the desired code.
Exa
mple: Press M
N#160.
2 Sele
ct the desired setting. a MOKN
Note:
R To exit the operation, press MeN.
R In the following table, < > indicates the default settings.
R In the following table,
indicates the reference page number.
R Disp
lay menu order and sub-menu may vary depending on your model.
Display menu tree and direct command code table
Main
menu:
“Home Network”
Sub-menu 1 Sub-menu 2 Settings Code
Arm/Disarm
*1
–
At
Home
Away
<D
isarm>
#800 41
Sensor Status
– – #801 42
Smart Plug
– – #802 43
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Programming
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Sub-menu 1 Sub-menu 2 Settings Code
Settings Disarm PIN
– #810 42
At Home
– A
ler
t Volume
Handset
Off–6 <3>
#803 42
Hub
*
1
O
f
f–
6 <3>
#G803
At
Home
– E
n
t
r
y Alert Volume
Handset
Off–6 <3>
#808
Hub
*1
Off–
6 <3>
#G808
Awa
y
– A
l
e
r
t Volume
Handset
Off–6 <6>
#804
Hub
*1
Off–
6 <6>
#G804
Awa
y
– Entr
y Alert Volume
Handset
Off–6 <3>
#807
Hub
*1
Off–
6 <3>
#G807
Awa
y
– Exit
Alert Volume
*1
Off–6 <3> #805
Talking Notification
<On>
Off
#
809 42
Main menu: “Answering System”
Sub-menu 1 Sub-menu 2 Settings Code
Play New Msg.
– – #323 35
Play All Msg.
– – #324 35
Erase All Msg.
*
1
– – #
3
2
5 36
Greeting
Start REC
*
1
– #
3
0
2 34
Play Greeting
– #303 35
Default
*1
(Re
set to pre-recorded
greeting)
– #304 35
24
Programming
HNH100AZ_(en_en)_0327_ver.041.pdf 24 2015/03/27 14:44:06
Sub-menu 1 Sub-menu 2 Settings Code
New Message
Aler
t
*1
Outgoing Call
– On/Off
On
<Off>
#338 36
Outgoing Call
– Noti
fication to
–
Outgoing Call
– Remo
te Code
Activate
<Inactivate>
Hub Beep On
<Off>
#3
39 36
Settings
Number of Rings
*
1
2-9
Rings
<5 R
ings>
Auto
#211 39
Recording Time
*
1
1
M
inute
<3 Mi
nutes>
Greeting Only
*2
#305 39
Remote Code
*1
– #30
6 37
Call Screening
<O
n>
Off
#
310 38
Answering System On/
Off
*1
O
n
<Off>
#343 34
Answer On
*1
– – #32
7 34
Answer Off
*
1
– – #
3
2
8 34
Main menu: “Caller List”
Operation Code
Viewing the caller list. #213 17
Main menu: “Intercom”
Operation Code
Paging the desired unit. #274 19
25
Programming
HNH100AZ_(en_en)_0327_ver.041.pdf 25 2015/03/27 14:44:06
Main menu: “Initial Setup”
Sub-menu 1 Sub-menu 2 Settings Code
Ringer Setup
Ringer Volume Off–6 <6> #16
0 –
Ringtone
*
3
<Ringtone 1> #16
1 –
Night Mode
– O
n
/
O
ff
On
<Off>
#238 29
Night Mode
– Star
t/End
<23:00/06:00>
#237 29
Night Mode
– Ring
Delay
30 sec.
<60 sec.>
90 sec.
120 sec.
No Ringing
#239 29
Night Mode
– Sele
ct Category
Category 1-9
#241 30
First Ring
*1,
*4
<O
n>
Off
#
173 –
Time Format
*
1
–
1
2
-
hour
<24-h
our>
#146 –
Memo Alarm Alarm1-3 Once
Dail
y
Weekly
<Off>
#720 28
Handset Name
– – #104 31
Nuisance Call
Bloc
k
*1
Single Number
– #217 30
Range of Numbers
–
Withheld
On
<Off>
#2
40 30
Speed Dial
– – #261 21
Display Setup LCD & Key
Back
light
<On>
Off
#276 –
Contrast
(Dis
play contrast)
Level 1–4 <2> #145 –
Keytones – <On>
Off
#
165 –
Area Code
*
1
– – #
2
5
5 31
Call Restrict
*1
– – #25
6 31
Auto Talk
*
5
– O
n
<Off>
#
2
00 15
26
Programming
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Sub-menu 1 Sub-menu 2 Settings Code
Line Setup
Recall/Flash
*
1,
*6,
*7
900 msec.
700
msec.
600 msec.
400 msec.
300 msec.
250 msec.
200 msec.
160 msec.
110 msec.
<100 msec.>
90 msec.
80 msec.
#121 17
Privacy
Mode
*
1,
*8
– On
<Off>
#194 18
Network Setup Current Status
– #526 33
Wi-Fi Setup
– #523 33
IP Setup
<A
uto (DHCP)>
Man
ual (Static)
#500 33
Reset Network
– #730 33
Hub PIN
*1
– <0000> #
13
2 31
Register Register H.set
– #130 13
Cancel Register
*
2
– #13
1 32
Country
– <A
ustralia>
New
Zealand
#136 32
Language Display
<English> #11
0 13
Main menu: “R
inger Setup”
Sub-menu 1 Sub-menu 2 Settings Code
Ringer Volume – Off–6 <6> #16
0 –
Ringtone
*
3
– <Ringtone 1> #16
1 –
Night Mode On/Off On
<Off>
#2
38 29
Start/End <23:00/06:00>
#237 29
Ring Delay 30 sec.
<60 s
ec.>
90 sec.
120 sec.
No Ringing
#239 29
Select Category Category 1–9
#241 30
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Sub-menu 1 Sub-menu 2 Settings Code
First Ring
*1,
*4
– <O
n>
Off
#
173 –
*1 If you program these settings using one of the units, you do not need to program the same
item
using another unit.
*2 This menu is not displayed when scrolling through the display menus. It is only available in
direct command code.
*3 The preset melodies in this product are used with the following permission:
– “Ringtone 3”: © 2014 Copyrights Vision Inc.
– “Ringtone 4” - “Ringtone 40”: © 2012 Copyrights Vision Inc.
*4 If you do not want the unit to ring before the caller information is received, set to “Off”.
(Caller ID subscribers only)
You can only remove the first ring if the unit rings 2 times or more by default, which depends
on your phone service provider.
*5 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.
*6 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX
supplier if necessary.
You can access your phone service provider “call waiting” service by having the recall/flash
time set at “100 msec.”, and then follow your phone service provider “call waiting”
instructions to operate this service. (for Australia)
*7 The default setting will be as follows if you select the following regional codes when
changing the unit’s region setting (page 32):
“NewZealand” = “600 msec.”
*8 To prevent other users from joining your conversations with outside callers, turn this feature
on.
Handset alarm
An a
larm sounds at the set time for 1 minute
and is repeated 5 times at 5 minute intervals
(snooze function). A text memo can also be
displayed for the alarm. A total of 3 separate
alarm times can be programmed for each
handset. You can set one of 3 different alarm
options (once, daily, or weekly) for each alarm
time.
Important:
R Make sure the unit’s date and time setting
is correct. The time setting of the system is
configured with the date and time of the
mobile device registered to the hub. If a
mobile device is not registered to the hub,
register it to the hub by following the
instructions in the System Setup Guide of
the hub.
1 M N#720
2 Sele
ct an alarm by pressing 1 to 3. a
MOKN
3 MbN: Select the desired alarm option. a
MOKN
“O
ff”
T
u
r
ns the alarm off. Go to step 9.
“Once”
The
alarm sounds once at the set time.
“Daily”
The
alarm sounds daily at the set time.
Go to step 5.
“Weekly”
Ala
rm sounds weekly at the set time(s).
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4 Proceed with the operation according to
you
r selection in step 3.
n Once:
Enter the desired date and month. a
MOKN
n Weekly:
MbN: Select the desired day of the week
and press M
N.
a MO
KN
5 S
e
t the desired time. a MOKN
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing *.
6 Enter a text memo (10 characters max.).
a MOKN
7 MbN: Select the desired alarm tone. a
MOKN
R We recommend selecting a different
ringer tone from the one used for
outside calls.
8 MbN: Select the desired snooze setting.
a MOKN
9 MOKN a MeN
Note:
R Press M
N to stop the alarm completely.
R When the handset is in use, the alarm will
not sound until the handset is in standby
mode.
R Press any dial key or M N to stop the
sou
nd but keep the snooze function
activated.
R If you want to make an outside call when
the snooze function is activated, please
stop the snooze function before making the
call.
Night mode
Night mode allows you to select a period of
time during which the handset will not ring for
outside calls. This feature is useful for time
periods when you do not want to be disturbed,
for example, while sleeping. Night mode can
be set for each unit.
Using the phonebook’s category feature
(page 20), you can also select categories of
callers whose calls override night mode and
ring the handset (Caller ID subscribers only).
Important:
R Make
sure the unit’s date and time setting
is correct. The time setting of the system is
configured with the date and time of the
mobile device registered to the hub. If a
mobile device is not registered to the hub,
register it to the hub by following the
instructions in the System Setup Guide of
the hub.
R If you have set the handset alarm, the
alarm sounds even if the night mode is
turned on.
Turning night mode on/off
1 M
N#238
2 MbN: Se
lect the desired setting. a MOKN
R If you select “Off”, press MeN to
exit.
3 Enter the desired hour and minute you
wish to start this feature. a MOKN
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing *.
4 Enter the desired hour and minute you
wish to end this feature. a MOKN
5 MeN
Changing the start and end time
1 M
N#237
2 Cont
inue from step 3, “Turning night
mode on/off”, page 29.
Setting the ring delay
This
setting allows the handset to ring during
night mode if the caller waits long enough.
After the selected amount of time passes, the
handset rings. If you select “No Ringing”,
the handset never rings during night mode.
1 M
N#239
2 MbN: Se
lect the desired setting. a MOKN
a MeN
Note:
R When the answering system answers the
call, this feature does not work.
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Selecting categories to bypass night
mode
1 M N#241
2 Select your desired categories by
pressing 1 to 9.
R “ ” is displayed next to the selected
cate
gory numbers.
R To cancel a selected category, press
the same dial key again. “
”
disa
ppears.
3 MOKN a MeN
Nuisance call block
T
h
i
s
feature rejects calls from unwanted
callers (Caller ID subscribers only). The
following items are available when storing
phone numbers in the call block list (250 max.).
– “Single Number”: The unit can reject
calls from specific phone numbers.
– “Range of Numbers”: The unit can
reject calls that begin with a number stored
in the call block list, such as a toll-free
phone number prefix or certain area codes.
You can also set the unit to reject calls that do
not have a phone number.
When a call is received, the unit does not ring
while the caller is being identified. If the
caller’s phone number matches an entry in the
call block list, the unit emits no sound to the
caller, and disconnects the call.
Important:
R Rejected calls are logged in the caller list.
Storing unwanted callers
Storing a single phone number
Impo
rtant:
R You must include the area code when
storing phone numbers in the call block list.
n From the caller list:
1 MCN (
)
2 MbN: Se
lect the entry to be blocked. a
M
N
3 MbN: “Sav
e CID” a MOKN
4 MbN: “Nuisance Call Block” a MOKN
5 MbN: “Yes” a MOKN a MeN
n By entering phone numbers:
1 M
N#217
2 MbN: “Sin
gle Number” a MOKN
3 M
N a MbN: “Add” a MO
KN
4 Enter the phone number (24 digits max.).
R To erase a digit, press MCN.
5 MOKN a MeN
Storing a range of numbers
1 M
N#217
2 MbN:
“R
a
n
ge of Numbers” a MOKN
3 M
N a MbN: “Add” a MO
KN
4 Enter the desired number (2-8 digits).
R To erase a digit, press MCN.
5 MOKN a MeN
Blocking incoming calls that
have
no phone number
You can reject calls when no phone number is
provided, such as private callers.
1 M
N#240
2 MbN: Se
lect the desired setting. a MOKN
a MeN
Viewing/editing/erasing call
block numbers
1 M N#217
2 MbN: “Sin
gle Number” or “Range of
Numbers” a MOKN
3 MbN: Select the desired entry.
R To exit, press MeN.
4 To edit a number:
M
N a Edit the number. a MOKN a
MeN
To
erase a number:
M
N a MbN: “Yes” a MO
KN a MeN
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Note:
R When
editing, press the desired dial key to
add, MCN to erase.
Erasing all call block numbers
1 M
N#217
2 MbN: “Sin
gle Number” or “Range of
Numbers” a MOKN
3 M
N a MbN: “Era
se All” a MOKN
4 MbN: “Yes” a MOKN
5 MbN: “Yes” a MOKN a MeN
Other programming
Changing the handset name
You
can customise the name of your handset.
This can help you easily identify handsets
when making intercom calls, transferring calls
to other handsets, etc. You can select whether
or not the handset name is displayed in
standby mode. The default setting is “No”. If
you select “Yes” without entering any handset
name, “Handset 1” to “Handset 6” is
displayed.
1 M
N#104
2 E
n
t
e
r the desired name (10 characters
max.). a MOKN
3 MbN: Select the desired setting. a MOKN
2 times a MeN
Storing an area code to be
dele
ted automatically
In some situations, phone numbers stored
automatically in the caller list (page 17) will
include area codes. If you do not want to dial
the area code when making calls from the
caller list, you can store the area code which
you want the unit to delete automatically.
Example: You have stored the area code
“09”. If you make a call from the caller list to
the phone number “09-456-7890”, the unit
dials “456-7890”.
1 M N#255
2 Ente
r an area code (5 digits max.). a
MOKN a MeN
Note for New Zealand:
R The use of this feature can prevent a
National Call from being dialled. E.g., in the
case of the South Island, the “03” will be
omitted and will therefore prevent a
National Call to other areas of the South
Island.
Call restriction
You
can restrict selected handsets from
dialling certain numbers. You can assign up to
6 phone numbers to be restricted, and select
which handsets are to be restricted. Storing
area codes here prevents the restricted
handsets from dialling any phone number in
that area code.
1 M
N#256
2 Ente
r the hub PIN (default: “0000”).
R If you forget your PIN, contact an
authorised service centre.
3 MbN: Select the desired unit. a M
N
R All
handsets registered to the hub are
displayed.
R “
” is displayed next to the selected
hand
set numbers.
R To cancel a selected handset, press
M
N again. “ ” disappears.
4 MOKN
5 Sel
ect a memory location by pressing 1
to 6. a MOKN
6 Enter the phone number or area code to
be restricted (8 digits max.). a MOKN a
MeN
R You can also select your mobile device in
this feature using a handset, if your mobile
device is registered to the hub. For more
information, refer to the User’s Guide
(page 44).
Changing the hub PIN
Impo
rtant:
R If you change the hub PIN (Personal
Identification Number), please make note of
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your new PIN. The unit will not reveal the
PIN
to you. If you forget your PIN, contact
an authorised service centre.
1 M
N#132
2 Enter the current 4-digit hub PIN (default:
“0000”).
3 Enter the new 4-digit hub PIN. a MOKN
4 MbN: “Yes” a MOKN a MeN
Changing the unit’s region
sett
ing/Resetting the hub
1 M
N#136
2 MbN:
S
e
lect the desired country. a MOKN
3 MbN: “Yes” a MOKN a MeN
Note:
R Changing the unit’s region setting may
cause the settings for your country or your
customised settings to return to their default
settings.
Registering a handset to the hub
If f
or some reason the handset is not
registered to the hub (for example,
is
disp
layed even when the handset is near the
hub), re-register the handset.
1 Handset:
M
N#130
2 Hub:
P
ress and hold M
A HANDSET/
LOCA
TORN until the LED indicator blinks
in green.
R If all registered handsets start ringing,
press M
A HANDSET/LOCATORN
agai
n to stop, then repeat this step.
3 Handset:
MOKN a Wait until “Hub PIN” is
displayed. a Enter the hub PIN (default:
“0000”). a MOKN
R If you forget hub PIN, contact an
authorised service centre.
Deregistering a handset
A ha
ndset can cancel its own registration to
the hub, or other handsets registered to the
same hub. This allows the handset to end its
wireless connection with the system.
1 M
N#131
R All handsets registered to the hub are
displayed. If mobile devices
(smartphones, tablets, etc.) are
registered to the hub, you can also
select and deregister them using this
procedure.
2 MbN: Select the handset you want to
cancel. a MOKN
3 MbN: “Yes” a MOKN a MeN
Wi-Fi
®
settings
You
can use the Home Network app to access
the system from your mobile device
(smartphone, tablet, etc.). The app offers a
variety of features that you can enjoy even
when away from home. For more information
about the app, see page 43.
In order to access the system from your
mobile device, you must first configure the hub
to connect to your wireless router.
Note:
R Make sure your wireless router is turned on
and functioning.
R Make sure that you know your wireless
router’s Wi-Fi settings, including its SSID
(wireless network name), security
password, etc. In some situations, you may
also need to know the IP-related settings
required in order for the hub to connect to
your wireless router, including your wireless
router’s IP address, subnet mask, etc.
R Make sure you have the operating
instructions included with your wireless
router handy.
R The hub cannot find your wireless router if
the wireless router does not broadcast its
SSID. If there is a “stealth mode” setting,
turn it off; if there is a “SSID broadcast”
setting, turn it on. Change the appropriate
setting before performing this procedure,
and then change it back when finished.
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Wi-Fi network access settings
1 M N#523
R The
hub searches for available
wireless networks and
“Searching...” is displayed on the
handset.
R When searching is complete, a list of
available wireless networks is
displayed, including the SSID, security
setting, and signal strength.
2 MbN: Select your wireless router’s SSID.
a MOKN
3 Confirm the SSID and then press MOKN.
4 Enter the password required to access
the wireless network. a MOKN
R For information about entering
characters, see “Character entry”,
page 45.
R After the hub connects to the wireless
router, “Connected to” and your
wireless router’s SSID is displayed.
5 MeN
Advanced configuration (static IP
sett
ings)
After using the procedure explained in “Wi-Fi
network access settings”, page 33, use the
procedure below to set the hub’s IP settings
manually if necessary.
This procedure is not necessary for most
users.
1 M
N#500
2 MbN: “Man
ual (Static)” a MOKN
3 MbN: Select the desired item. a MOKN
4 Enter the desired setting. a MOKN
R Press MFEN to move the cursor if
necessary.
5 Set the other items as necessary.
6 M
N a MeN
Confirming network status
1 M N#526
2 MbN and MFEN:
Display the desired
information. a MeN
Resetting the hub’s network
sett
ings
All network-related settings will be reset to the
default settings. No other information will be
deleted.
1 M
N#730
2 E
n
t
e
r the hub PIN (default: “0000”).
3 MOKN
R The hub restarts. Wait until the hub
LED indicator lights in yellow and then
set the Wi-Fi network access settings
using Home Network app. For more
information, refer to the User’s Guide
(page 44).
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Answering system
The
answering system can answer and record
calls for you when you are unavailable to
answer the phone.
You can also set the unit to play a greeting
message but not to record caller messages by
selecting “Greeting Only” as the recording
time setting (page 39).
Important:
R When callers leave messages, the unit
records the day and time of each message.
Make sure the unit’s date and time setting
is correct. The time setting of the system is
configured with the date and time of the
mobile device registered to the hub. If a
mobile device is not registered to the hub,
register it to the hub by following the
instructions in the System Setup Guide of
the hub.
R The unit’s answering system will not
answer incoming calls on your FaxAbility
number. (for New Zealand)
Memory capacity (including your
gree
ting message)
The total recording capacity is about 38
minutes. A maximum of 64 messages can be
recorded.
Note:
R When message memory becomes full:
– “Messages Full” is shown on the
handset display.
–
and the total number of new
mess
ages are not displayed on the
handset even if the answering system is
turned on.
– If you use the pre-recorded greeting
message, the unit automatically switches
to another pre-recorded greeting
message asking callers to call again
later.
– If you recorded your own greeting
message, the same message is still
announced to callers even though their
messages are not recorded.
Activating the answering
syst
em
You must activate the answering system
before you can use it. The answering system
is disabled by default.
1 M
N#343
2 MbN: Se
lect the desired setting. a MOKN
3 MeN
Turning the answering system
on/off
The answering system will not answer calls
while it is turned off.
1 To turn on:
M N#327
R If t
he answering system is not
activated, the unit prompt you to
activate the answering system
(page 34).
To turn off:
M
N#328
2 MeN
N
ote
:
R When the answering system is turned on,
is displayed next to the battery icon.
Greeting message
W
h
e
n
the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Recording y
o
u
r
greeting message
1 M
N#302
2 MbN: “Yes” a MO
KN
3 After a beep sounds, hold the handset
about 20 cm away and speak clearly into
the microphone.
2 minutes and 30 seconds max.
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4 Press MnN to
stop recording. a MeN
Using a pre-recorded greeting
m
e
s
s
age
The unit provides 2 pre-recorded greeting
messages:
– If you reset to pre-recorded greeting or do
not record your own greeting message, the
unit plays a pre-recorded greeting asking
callers to leave a message.
– If the message recording time (page 39)
is set to “Greeting Only”, callers’
messages are not recorded and the unit
plays a different pre-recorded greeting
message asking callers to call again.
Resetting to a pre-recorded greeting
mess
age
If you want to use a pre-recorded greeting
message once you record your own greeting
message, your own recorded greeting
message is erased.
1 M
N#304
2 MOKN a MeN
Playing back the greeting
m
e
s
s
age
1 M
N#303
2 To e
xit, press MeN.
Listening to messages
W
h
e
n
new messages have been recorded,
is displayed on the handset with the total
numb
er of new messages.
1 To listen to new messages:
M
N#323
To l
isten to all messages:
M
N#324
2 When finished, press MeN.
Note:
R To switch to the receiver, press M N.
Operating the answering system
M N a a MOKN
Key Operation
MDN or MCN Adj
ust the receiver/speaker
volume (during playback)
1 or MFN Rep
eat message (during
playback)
*1
2
or MEN S
k
i
p message (during
playback)
3 Enter the “Sett
ings” menu
4 Play new messages
5 Play all messages
6 Play greeting message
76 Record greeting message
8 Turn answering system on
M
N
Pause message
*2
9 or MnN S
to
p recording
Stop playback
0 Turn answering system off
*4
*3
Era
se currently playing
mess
age
*5 Erase all messages
*6 Reset to a pre-recorded
gree
ting message
*1 If pressed within the first 5 seconds of a
message, the previous message is
played.
*2 To resume playback:
MbN: “Play” a MOKN
*3 You can also erase as follows:
M N a MbN: “Era
se” a MOKN a MbN:
“Yes” a MOKN
Rewinding the message
Pres
s and hold MFN until the unit plays the
desired part of the message.
R During rewinding, the handset makes a
continuous beeping sound. Rewinding
speed may vary depending on the recorded
message.
R At the beginning of the message, the unit
plays the message at normal speed.
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Fast-forwarding the message
Pres
s and hold MEN until the unit plays the
desired part of the message.
R During fast-forwarding, the handset makes
a continuous beeping sound.
Fast-forwarding speed may vary depending
on the recorded message.
R Even if you press and hold MEN when the
end of this message is played, the next
message is played at normal speed.
Calling back (Caller ID subscribers
only
)
1 Press M
N during playback.
2 MbN: “Ca
ll Back” a MOKN
n Editing the number before calling back
1 Press M
N
during playback.
2 MbN:
“E
d
it & Call” a MOKN
3 Edit the number. a M
N
Erasing all messages
1 M
N#325
2 MbN:
“Y
e
s” a MO
KN a MeN
Advanced new message
aler
ting features
Audible message alert
This
feature allows the hub to beep to inform
you of a new message arrival when new
messages are recorded. The hub beeps 2
times every minute until you listen to the
messages, if the “Hub Beep” setting is
turned on. The default setting is “Off”.
1 M
N#339
2 MbN: Se
lect the desired setting. a MOKN
a MeN
New message alert by a call
This feature allows you to receive a
notification by phone when new messages are
recorded. The hub calls a phone number you
specify. You can then operate the answering
system remotely to listen to the new message.
To use this feature, you must:
– store a phone number to which the unit
makes the call to.
– turn on the new message alert setting.
After you answer the new message alert call,
you can listen to messages from that call
(page 37).
Important:
R A new message alert is stopped 1 minute
after the unit starts to call. The unit will not
retry the call even if the call is not answered.
Storing a phone number to which the
unit
makes an alert call
n From the phonebook:
1 M
N#338
2 MbN: “Not
ification to” a MOKN
a M
N
3 MbN: “Phonebook” a MOKN
4 MbN: Select the desired phonebook
entry. a MOKN a MeN
n By entering a phone number:
1 M N#338
2 MbN: “Not
ification to” a MOKN
a M
N
3 MbN:
“M
a
n
ual” a MOKN
4 Enter the desired name (16 characters
max.). a MOKN
5 Enter the desired number (24 digits
max.). a MOKN 2 times a MeN
Turning on/off the new message alert
setting
1 M N#338
2 MbN: “On/
Off” a MOKN
3 MbN: Select the desired setting. a MOKN
a MeN
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Editing the set phone number
1 M N#338
2 MbN: “Notification to” a MOKN
3 M N a MbN: “Edi
t” a MOKN
4 Edit the name if necessary (16 characters
max.). a MOKN
5 Edit the phone number if necessary (24
digits max.). a MOKN 2 times a MeN
Erasing the set phone number
1 M
N#338
2 MbN: “Not
ification to” a MOKN
3 M
N a MbN: “Era
se” a MOKN
4 MbN: “Yes” a MOKN a MeN
R The new message alert setting is
turned off.
Activating/inactivating the remote
a
c
c
e
ss code to play messages
If you activate this feature, you must enter the
remote access code (page 37) to play the
new message from the new message alert
call. This is so that unauthorised parties
cannot listen to your messages. The default
setting is “Inactivate”.
– “Inactivate”: You can listen to the
message by pressing 4 to play new
messages (without entering the remote
access code).
– “Activate”: You must enter your remote
access code and then press 4 to play new
message.
1 M
N#338
2 MbN: “Rem
ote Code” a MOKN
3 MbN: Select the desired setting. a MOKN
a MeN
Listening to messages
Afte
r you answer the new message alert, you
can listen to the messages as follows.
n When the remote access code is set to
“Ina
ctivate”:
Press 4 to play the new message during
the announcement.
n When the remote access code is set to
“Activate”:
1 Enter the remote access code
(page 37) during the announcement.
2 Press 4 to play the new message.
Note:
R Within 10 seconds after listening to new
messages, you can press #9 during the
call to turn off the new message alert by a
call feature.
R Even if the unit makes a new message alert
call, the handset redial list does not show
the record.
Remote operation
Using a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations.
Remote access code
A 3-
digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorised
parties from listening to your messages
remotely.
Important:
R In order to operate the answering system
remotely, you must first set a remote
access code.
1 M
N#306
2 Ente
r the desired 3-digit remote access
code.
3 MOKN a MeN
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Deactivating remote operation
Pres
s * in step 2 on “Remote access code”,
page 37.
R The entered remote access code is deleted.
Using the answering system
remo
tely
1 Dial your phone number from a
touch-tone phone.
2 After the greeting message starts, enter
your remote access code.
3 Follow the voice guidance prompts as
necessary or control the unit using
remote commands (page 38).
4 When finished, hang up.
Voice guidance
Duri
ng remote operation, the unit’s voice
guidance starts and prompts you to press 1
to perform a specific operation, or press 2 to
listen to more available operations.
Note:
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call.
Remote commands
You
can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you.
Key Operation
1 Repeat message (during
play
back)
*1
2 Skip message (during playback)
4 Play new messages
5 Play all messages
6 Play greeting message
7 Record greeting message
9 Stop recording or playback
0 Turn answering system off
Key Operation
*4 Erase currently playing message
*5 Erase all messages
*6 Reset to a pre-recorded greeting
mess
age (during greeting
message playback)
*# End remote operation
(or
hang up)
*1 If pressed within the first 5 seconds of a
mess
age, the previous message is
played.
Turning on the answering system
remotely
Important:
R The answering system must be activated
(page 34) in order to turn it on remotely.
1 Dial your phone number from a
touch-tone phone.
2 Let the phone ring 15 times.
R A long beep is heard.
3 Enter your remote access code within 10
seconds after the long beep.
R The greeting message is played back.
R You can either hang up, or enter your
remote access code again and begin
remote operation (page 37).
Answering system settings
Call screening
Whil
e a caller is leaving a message, you can
listen to the call through the handset’s speaker.
To adjust the speaker volume, press MDN or
MCN repeatedly.
You can answer the call by pressing M
N
on
t
h
e
handset.
Call screening can be set for each handset.
The default setting is “On”.
1 M
N#310
2 MbN: Se
lect the desired setting. a MOKN
a MeN
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Number of rings before the unit
answers a call
You can change the number of times the
phone rings “Number of Rings” before the
unit answers a call. You can select 2 to 9
rings, or “Auto”.
The default setting is “5 Rings”.
“Auto”: The unit’s answering system answers
at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
to listen to new messages (page 38), you
know that there are no new messages when
the phone rings for the 3rd time. You can then
hang up without being charged for the call.
1 M N#211
2 MbN:
S
e
lect the desired setting. a MOKN
a MeN
For service provider voice mail
subs
cribers (for Australia)
To receive voice mail and use the answering
system properly, please note the following:
R “Voice mail” is a service provided by your
phone service provider (page 45). You
will need to first subscribe or activate this
service through your phone service
provider. Contact your phone service
provider on how to operate this service and
how you will be notified that you have
messages on your voice mail.
To use this service, you will be required to
leave your answering machine off on your
unit (page 34).
This will allow the voice mail to receive any
messages.
R To use the unit’s answering machine rather
than the voice mail service provided by
your phone service provider, please contact
your phone service provider to have it
removed or deactivated permanently or
temporarily.
Alternatively you can leave this service
connected and change the “Number of
Rings” to a shorter duration on your unit
so your unit’s answering machine can pick
up the call prior to the voice mail provided
by y
our phone service provider.
For Telecom Call Minder or
T
e
l
s
traClear Message Mailbox
service subscribers (for New Zealand)
To receive Call Minder or Message Mailbox
messages and use the unit’s answering
system properly, please note the following:
R “Call Minder” and “Message Mailbox” are
services provided by your phone service
provider (page 45). You will need to first
subscribe or activate this service through
your phone service provider. Contact your
phone service provider on how to operate
this service and how you will be notified
that you have messages.
To use this service, you will be required to
leave your answering machine off on your
unit (page 34).
This will allow the service to receive any
messages.
R To use the unit’s answering machine rather
than the service provided by your phone
service provider, please contact your phone
service provider to have it removed or
deactivated permanently or temporarily.
Alternatively you can leave this service
connected and change the “Number of
Rings” to a shorter duration on your unit
so your unit’s answering machine can pick
up the call prior to the service provided by
your phone service provider.
Caller’s recording time
You
can change the maximum message
recording time allowed for each caller. The
default setting is “3 Minutes”.
1 M
N#305
2 MbN: Se
lect the desired setting. a MOKN
a MeN
Selecting “Gree
ting Only”
You can select “Greeting Only” which sets
the unit to announce a greeting message to
callers but not record messages.
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Select “Greeting Only” in
step 2 on
“Caller’s recording time”, page 39.
Note:
R When you select “Greeting Only”:
– If you do not record your own message,
the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the
greeting-only message asking callers to
call again later (page 34).
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Home Network System
inte
gration
If you have other devices registered to the
hub, such as cameras, sensors, and smart
plugs, you can use the handset as an
integrated part of the Home Network System.
Specifically, you can use the handset to:
– arm and disarm the alarm system
(page 41).
– receive notifications when the sensors are
triggered.
– display the status of each sensor
(page 42).
– turn smart plugs on and off (page 43).
Alarm system features
You
can use the handset to arm and disarm
the alarm system. If the system’s sensors are
triggered when the system is armed, such as
when motion is detected or when a door or
window is opened:
– the handset and hub sound an alert.
– the handset displays information about the
detection.
– the handset announces the detection.
(Talking notification feature; page 42)
– the hub LED indicator blinks in red.
– the M
N button on the handset blinks.
Add
itional features and settings are available
when using the Home Network app
(page 43).
Arming and disarming the
system
The alarm system has 3 modes.
– “At Home”: Door and window sensors are
armed.
*1
– “Away”: All sensor devices are armed.
*1
– “Disarm”: All sensor devices are disarmed.
R The hub LED indicator lights in red when
the arm mode is set to “At Home” or
“Away”.
*1 Default settings. These settings can be
chan
ged when using the Home Network
app. For more information, refer to the
User’s Guide (page 44).
Important:
R You will be requested to enter a disarm PIN
while operating this system. We
recommend changing the PIN from the
default before operating the system
(default: “0000”, page 42).
n To arm the system:
1 M
N
2 MbN:
S
e
lect “At Home” or “Away”. a
MOKN
R If the system is indicating that it has
been triggered (such as when the alert
is sounding), the mode cannot be
changed to “At Home” and “Away”.
3 Enter the disarm PIN (default: “0000”,
page 42) if prompted. a MOKN
R When you select “Away”, you need to
press MOKN to activate the mode. The
hub sounds an alert for 3 minutes; this
gives you time to leave home before
the sensors can be triggered (Exit
delay time). The sensors will be armed
when the alert stops.
Note:
R If the system detects that a window or door
is still open when you arm the alarm
system, the handset will notify you. Close
the window or door and then press MOKN.
n To disarm the system:
1 M
N
2 MbN: “Dis
arm” a MOKN
3 Enter the disarm PIN (default: “0000”,
page 42). a MOKN
Note:
R By default, after door sensors and motion
sensors make a detection, the system gives
you 1 minute to disarm the system (Entry
delay time). During this time, the entry
delay alert will sound. If you do not disarm
the system in time, the sensors are
triggered and the hub and handset sound
an alert.
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Stopping the alert
When a sensor is triggered, the hub and
handset sound an alert. Use the following
procedure to stop the alert.
1 Press MnN or MeN.
2 Enter the PIN (default: “0000”,
page 42). a MOKN
Note:
R By pressing M N, you can disarm the
ala
rm system and stop the alert. See
“Arming and disarming the system”,
page 41.
Displaying sensor status
The
status of each sensor device is shown on
the handset.
1 M
N#801
2 MbN: Se
lect “All Locations” or the
area in which the desired sensor devices
belong to. a MOKN
3 MbN: Select the desired sensor.
R Press M
N to refresh the displayed
inf
ormation.
4 MeN
Talking notification feature
This
feature allows you to get information
about a triggered sensor without looking at the
display. When a sensor is triggered, the
handset can announce the location of the
sensor detected, the sensor name, and the
type of detection. The announcement is heard
before the alert sounds. The default setting is
“On”.
1 M
N#809
2 MbN: Se
lect the desired setting. a MOKN
3 MeN
Alert volume
Y
o
u
can adjust the alert volume heard during
At Home mode and Away mode.
– “Alert Volume”: The volume of the alert
that sounds when the system is not
disarmed within the entry delay time
(pag
e 41).
– “Entry Alert Volume”: The volume of
the alert that sounds during the entry delay
time (page 41).
– “Exit Alert Volume”: The volume of
alert that sounds during exit delay time
(page 41).
n Changing alert volume
1 For handset:
M
N#803 (At
Home) or
M
N#804 (Aw
ay)
For hub:
M
N#*803 (At
Home) or
M
N#*804 (Aw
ay)
2 MbN: Select the desired setting. a MOKN
3 MeN
n Changing entry alert volume
1 For handset:
M
N#808 (At
Home) or
M
N#807 (Aw
ay)
For hub:
M
N#*808 (At
Home) or
M
N#*807 (Aw
ay)
2 MbN: Select the desired setting. a MOKN
3 MeN
n Changing exit alert volume
1 For hub:
M
N#805 (Aw
ay)
2 MbN: Select the desired setting. a MOKN
3 MeN
Setting/changing the disarm PIN
You
must enter the disarm PIN in order to
disarm the alarm system or stop an alert. The
default PIN is “0000”. We recommend
changing the disarm PIN.
Important:
R When you change the disarm PIN, please
make note of the new PIN. The unit will not
reveal the PIN to you. If you forget the PIN,
contact an authorised service centre.
1 M
N#810
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2 Enter the current disarm PIN (4-8 digits).
a MOKN
R Sk
ip this step when setting the disarm
PIN for the first time.
3 Enter the new disarm PIN (4-8 digits). a
MOKN
4 Re-enter the new disarm PIN. a MOKN
5 MeN
Smart plug features
Smar
t plugs (KX-HNA101) allow you to use
the handset to turn electric devices on and off.
Smart plugs also feature an overcurrent
sensor that automatically shuts off the electric
device if an overcurrent is detected.
Turning smart plug on and off
Ther
e are 3 ways to turn smart plugs on and
off.
– All smart plugs can be turned on or off at
once.
– All smart plugs in a selected area can be
turned on or off at once.
– Individual smart plugs can be turned on or
off.
Turning multiple plugs on or off
1 M
N#802
2 To t
urn all smart plugs on or off:
MbN: “All Locations” a MOKN
To turn all smart plugs in a selected
area on or off:
MbN: Select the desired area. a MOKN
3 MbN: Select “All Smart Plugs On” or
“All Smart Plugs Off”. a MOKN
4 MeN
Note:
R The status of smart plugs may fail to
change. In this case, an error message
indicating the number of the smart plugs
that have not changed is displayed. To
confirm the status, see “Displaying smart
plug status”, page 43.
Turning an individual smart plug on or off
1 M N#802
2 MbN: Se
lect the desired area. a MOKN
3 MbN: “Smart Plug Status” a MOKN
4 MbN: Select the desired smart plug.
5 Press M
N
to turn on, or press M
N
to
t
u
r
n off.
6 MeN
Displaying smart plug status
1 M N#802
2 MbN:
S
e
lect the desired area. a MOKN
3 MbN: “Smart Plug Status” a MOKN
4 MbN: Select the desired smart plug.
5 MeN
Home Network app features
Som
e of the features that are available when
using the Home Network app are listed below.
For more information, refer to the User’s
Guide (page 44).
– Phone features
Make and receive calls, listen to answering
system messages, check call logs, etc.
– Camera monitoring
Watch live images from your cameras,
even when away from home.
– Alarm system features
Receive notifications when the alarm
system is triggered.
– Home control
Configure the system to record camera
images, turn on smart plugs, or call a
preprogrammed phone number when a
sensor is triggered.
Downloading the Home Network
app
Do
wnload information is available at the web
page listed below.
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www.panasonic.net/pcc/support/tel/
home
network/
Accessing the
User’s Guide
The User’s Guide is a collection of online
documentation that helps you get the most out
of the Home Network app.
1 iPhone/iPad
Tap
in the app’s home screen.
Andr
oid™ devices
Tap
or press your mobile device’s
menu
button in the app’s home screen.
2 Tap [User’s Guide].
Note:
R Microsoft
®
Windows
®
Internet Explorer
®
8
and earlier versions are not supported.
R Android 4.1 or later versions are
recommended.
R You can also access the User’s Guide at
the web page listed below.
www.panasonic.net/pcc/support/tel/
home
network/manual/
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Voice mail service
For
Australia
Voice mail is an automatic answering service offered by your phone service provider.
For New Zealand
To receive Call Minder or Message Mailbox messages, please note the following:
“Call Minder” and “Message Mailbox” are automatic answering services offered by your phone
service provider.
For Australia and New Zealand
After you subscribe to this service, your phone service provider’s voice mail system answers calls
for you when you are unavailable to answer the phone or when your line is busy. Messages are
recorded by your phone service provider, not your telephone.
When you have new messages,
is displayed on the handset if message indication service is
avai
lable. Please contact your phone service provider for details of this service.
Important:
R If
still remains on the display even after you have listened to new messages, turn it off by
pres
sing and holding # for 2 seconds.
R To use the voice mail service provided by your phone service provider rather than the unit’s
answering system, turn off the answering system (page 34). For details, see page 39.
Character entry
The
dial keys are used to enter characters and numbers. Each dial key has multiple characters
assigned to it. The characters that can be entered depend on the character entry mode
(page 45).
– Press MFN or MEN to move the cursor left or right.
– Press dial keys to enter characters and numbers.
– Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to
erase all characters or numbers.
– Press * (Aaa) to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press MEN to move the cursor to the
next space, then press the appropriate dial key.
– If you do not press any dial key within 2 seconds after entering a character, the character is
fixed and the cursor moves to the next space.
Character entry modes
The
available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (
),
Extended 1 ( ), Extended 2 ( ), and Cyrillic ( ). When in these entry modes except
Numeric, you can select which character is entered by pressing a dial key repeatedly.
When the unit displays the character entry screen:
MRN a MbN: Select a character entry mode. a MOKN
Note:
R in the following tables represents a single space.
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Alphabet character table (ABC)
z
y
1
2 3 4 5 6 7 8 9
R The following characters are assigned to the 1 ke
y when entering a Wi-Fi password.
Numeric entry table (0-9)
z y
1 2 3 4 5 6 7 8 9
Greek character table ( )
z y
1
2 3 4 5 6 7 8 9
Extended 1 character table ( )
z y
1
2 3 4 5 6 7 8
9
R The following are used for both uppercase and lowercase:
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Extended 2 character table ( )
z
y1
2 3 4 5 6 7 8 9
R The following are used for both uppercase and lowercase:
Cyrillic character table ( )
z
y
1
2 3 4 5 6 7 8 9
Error messages
Display message Cause/solution
Hub no power
or
No
link. Reconnect
AC adaptor.
R The handset has lost communication with the hub. Move
closer to the hub and try again.
R Unplug the hub’s AC adaptor to reset the unit. Reconnect the
adaptor and try again.
R The handset’s registration may have been cancelled.
Re-register the handset (page 27).
Cannot obtain IP
Addr
ess
R Your wireless router does not support DHCP, or the DHCP
feature of your wireless router is turned off. If your wireless
router supports DHCP, make sure that its DHCP feature is
turned on. If DHCP is not available, set the hub’s IP settings
manually. See “Advanced configuration (static IP settings)”,
page 33.
Error
R Recording was too short. Try again.
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Display message Cause/solution
Failed to connect
R You entered the wrong password when configuring the hub to
con
nect to your wireless router. Confirm the password and try
again. If your wireless router is configured to use a
hexadecimal password, enter the correct password using
numbers 0-9 and letters a-f.
R If you have configured your wireless router to use MAC
address filtering, make sure you add the hub’s MAC address
to the list of authorised MAC addresses.
IP Address conflicts
R The IP address assigned to the hub is also assigned to
ano
ther device on your network. Check the IP address
settings of the hub (page 33) and other devices on the
network.
You must first
subs
cribe to Caller
ID.
R You must subscribe to a Caller ID service. Once you receive
cal
ler information after subscribing to a Caller ID service, this
message will not be displayed.
Use rechargeable
batt
ery.
R A wrong type of battery such as Alkaline or Manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 3, 7.
Wrong PW
R You entered the wrong password when configuring the hub to
con
nect to your wireless router. Confirm the password and try
again.
Troubleshooting
If y
ou still have difficulties after following the instructions in this section, disconnect the hub’s AC
adaptor and turn off the handset, then reconnect the hub’s AC adaptor. Remove the batteries
from the handset, insert the batteries into the handset again, and turn on the handset.
General use
Problem Cause/solution
The handset does not turn on
even
after installing charged
batteries.
R Place the handset on the charger to turn on the handset.
The unit does not work. R Make sure the batteries are installed correctly (page 10).
R Ful
ly charge the batteries (page 10).
R Check the connections (page 10).
R Unplug the hub’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset,
and try again.
R The handset has not been registered to the hub. Register
the handset (page 27).
The handset display is blank. R The handset is not turned on. Turn the power on
(pa
ge 13).
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Problem Cause/solution
I cannot hear a dial tone. R Make sure that you are using the supplied telephone line
cor
d. Your old telephone line cord may have a different
wiring configuration.
R The hub’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the hub from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
The hub beeps. R New messages have been recorded. Listen to the new
mes
sages (page 35).
I cannot set date and time. R You cannot set date and time with the handset. The time
set
ting of the system is configured with the date and time
of the mobile device registered to the hub. If a mobile
device is not registered to the hub, register it to the hub by
following the instructions in the System Setup Guide of
the hub.
I cannot use the handset alarm
or n
ight mode.
R The date and time is not set. The time setting of the
system is configured with the date and time of the mobile
device registered to the hub. If a mobile device is not
registered to the hub, register it to the hub by following the
instructions in the System Setup Guide of the hub.
Menu list
Problem Cause/solution
The display is in a language I
cann
ot read.
R Change the display language (page 13).
I cannot register a handset to a
hub.
R T
he maximum number of handsets (6) is already
registered to the hub. Cancel unused handset
registrations from the hub (page 32).
R You entered the wrong hub PIN. If you forget your PIN,
contact an authorised service centre.
Battery recharge
Problem Cause/solution
The handset beeps and/or
blinks.
R Battery charge is low. Fully charge the batteries (page 10).
I f
ully charged the batteries, but
–
still blinks,
– the
operating time seems to
be shorter.
R Clean the battery ends (
, ) and the charge contacts
with
a dry cloth and charge again.
R It is time to replace the batteries (page 10).
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Making/answering calls, intercom
Problem Cause/solution
is displayed.
R T
he handset is too far from the hub. Move closer.
R The
hub’s AC adaptor is not properly connected.
Reconnect AC adaptor to the hub.
R The handset is not registered to the hub. Register it
(page 27).
Noise is heard, sound cuts in
and
out.
R You are using the handset or hub in an area with high
electrical interference. Re-position the hub and use the
handset away from sources of interference.
R Move closer to the hub.
R If you use a DSL/ADSL service, we recommend
connecting a filter (contact your DSL/ADSL service
provider) to the telephone line between the hub and the
telephone line socket. Contact your DSL/ADSL provider
for details. (for Australia)
R If you use a DSL/ADSL (JetStream) service, we
recommend that you contact your DSL/ADSL service
provider to have a DSL/ADSL Splitter installed. We do not
recommend the use of generic DSL/ADSL filters. Contact
your DSL/ADSL service provider for details. (for New
Zealand)
Sound quality seems to be
gett
ing worse.
R You have registered a handset that is not recommended
(page 4). The clearest sound quality is only possible by
registering the recommended handset.
The handset does not ring. R The ringer volume is turned off. Adjust the ringer volume
(pa
ge 15, 26).
R Night mode is turned on. Turn it off (page 29).
I cannot make a call. R If you are using a BT double adaptor to connect the unit,
rem
ove the adaptor and connect the unit to the phone
wall socket directly. If the unit operates properly, check or
replace the adaptor. (for New Zealand)
R You dialled a call restricted number (page 31).
R The key lock feature is turned on. Turn it off (page 19).
R The unit is not designed to be used with rotary/pulse
dialling services.
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Caller ID
Problem Cause/solution
Caller information is not
disp
layed.
R You must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
R If you use a DSL/ADSL service, we recommend
connecting a filter (contact your DSL/ADSL service
provider) to the telephone line between the hub and the
telephone line socket. Contact your DSL/ADSL provider
for details. (for Australia)
R If you use a DSL/ADSL (JetStream) service, we
recommend that you contact your DSL/ADSL service
provider to have a DSL/ADSL Splitter installed. We do not
recommend the use of generic DSL/ADSL filters. Contact
your DSL/ADSL service provider for details. (for New
Zealand)
R The name display service may not be available in some
areas. Contact your phone service provider for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again. (for
Australia)
R Other telephone equipment such as a monitored Burglar
Alarm or the modem in the SKY Digital decoder may be
interfering with this unit. Disconnect the other equipment
and try again. (for New Zealand)
Caller information is displayed
late
.
R Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Set
the first ring to “Off” (page 26).
R Move closer to the hub.
The name stored in the
phon
ebook is not fully
displayed while an outside call
is being received.
R Edit the phonebook entry name to fit in 1 line of text
(page 21).
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Answering system
Problem Cause/solution
The unit does not record new
mess
ages.
R The answering system is turned off. Turn it on (page 34).
R The message memory is full. Erase unnecessary
messages (page 35).
R The recording time is set to “Greeting Only”. Change
the setting (page 39).
R Your phone service provider’s voice mail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 39) to a lower value, or contact your phone
service provider.
I cannot operate the answering
syst
em remotely.
R The remote access code is not set. Set the remote
access code (page 37).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 37).
R The answering system is turned off. Turn it on (page 38).
The answering system must be activated (page 34) in
order to turn it on remotely.
The unit does not emit the
spec
ified number of rings.
R If the first ring is turned off, the number of rings decreases
by 1 from the specified number of rings.
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
has
entered the handset/hub.
R Disconnect the AC adaptor and telephone line cord from
the hub. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/hub are
completely dry, reconnect the AC adaptor and telephone
line cord. Insert the batteries and charge fully before use.
If the unit does not work properly, contact an authorised
service centre.
Caution:
R To a
void permanent damage, do not use a microwave oven to speed up the drying process.
52
Useful Information
HNH100AZ_(en_en)_0327_ver.041.pdf 52 2015/03/27 14:44:08
Network connection
Problem Cause/solution
I am having trouble
conn
ecting.
R Your wireless router is not turned or is not functioning. Refer to
the operating instructions included with your wireless router.
R Your mobile device is not connected to your wireless router.
Check your mobile device’s Wi-Fi settings. Refer to the
operating instructions included with your mobile device.
R The SSID (wireless network name), security type, or password
assigned to the wireless router has been changed. Configure
the hub again using the procedure described in “Wi-Fi network
access settings”, page 33.
R Confirm the hub’s Wi-Fi and IP settings using the procedure
described in “Confirming network status”, page 33.
R If your wireless router’s client isolation feature (a feature that
prevents wireless devices connected to the same wireless
router from communicating with each other) is turned on, your
hub and your mobile device will not be able to communicate
with each other. Refer to the operating instructions included
with your wireless router and make sure that this feature is
turned off.
R The hub’s network settings are incorrect. Reset the hub’s
network settings (page 33) and configure the network settings
again.
53
Useful Information
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Specifications
R Stan
dard:
DECT (Digital Enhanced Cordless
Telecommunications)
GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power
Approx. 10 mW (average power per
channel)
R Power source:
Handset:
AAA (R03) Ni-MH battery (2 ´ 1.2 V,
550 mAh)
Charger:
220–240 V AC, 50/60 Hz
R Power consumption:
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
R Dimensions: (height ´ width ´ depth)
Handset: Approx. 164 mm ´ 48 mm ´
29 mm
Charger: Approx. 39 mm ´ 72 mm ´
72 mm
R Mass (weight):
Handset: Approx. 109 g excluding the
batteries
Charger: Approx. 43 g excluding the AC
adaptor
54
Appendix
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Warranty (for New Zealand)
Panasonic New Zealand undertakes to:
Repair or at its option, replace without cost to the owner, either for material or labour,
part which is found to be defective within two years of the date of purchase.
THIS EXPRESS WARRANTY DOES NOT COVER:
IF YOUR PANASONIC PRODUCT FAILS WITHIN THE
WARRANTY PERIOD:
Take it to the Authorised Panasonic Dealer from whom you purchased the product
will repair it (or arrange to have it repaired) during their normal business
enquiries regarding warranty or otherwise, please call – Customer
e
Tel. No.: (09) 272 0178
NOTE: THIS EXPRESS WARRANTY IS OFFERED AS AN
BENEFIT AND DOES NOT AFFECT YOUR LEGAL
1) Pick up and delivery.
2) Batteries.
3) Repairs when the product has not been used in accordance with the Operating
Instructions Manual or has been modified.
4) Normal maintenance and cleaning as required in the product’s Operating
Instructions Manual.
5) Service calls to: a Correct the set up of the product
b Instruct you how to use the product
c Replace fuses or correct your building’s wiring
6) Damage to the product caused by accident, misuse or Act of God.
7) Repairs when the product has been dismantled, repaired, modified or serviced
by
other than a Panasonic Authorised Dealer authorised to service that type of
product.
any
Centr
All
who
RIGHTS.
EXTRA
Support
hours.
55
Appendix
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Index
# 3-wa
y conference: 18
A Answering calls: 15
Answering system
Activating the answering system: 34
Call screening: 38
Erasing messages: 35, 38
Greeting message: 34
Greeting only: 39
Listening to messages: 35, 38
New message alerting: 36
Number of rings: 39
Recording time: 39
Remote access code: 37
Remote operation: 37
Turning on/off: 34
Area code: 26, 31
Auto talk: 15, 26
B Battery: 10, 11
C Call restriction: 31
Call share: 18
Call waiting: 18
Call waiting and Caller ID compatible: 16
Call Waiting Caller ID: 18
Caller list: 17
Caller list edit: 17
Category: 20
Chain dial: 21
Character entry: 45
Conference calls: 18
Control type: 12
D Direct command code: 23
Display
Contrast: 26
Language: 13
E Equalizer: 18
Error messages: 47
F First ring: 26
H Handset
Deregistration: 32
Locator: 19
Name: 31
Registration: 13, 32
Handset alarm: 28
Hold: 17
Home Network System integration: 41
Alarm system features: 41
Alert volume: 42
Arm/Disarm: 41
Disa
rm PIN: 42
Home Network app: 43
Smart plug on/off: 43
Status: 42, 43
Talking notification: 42
Hub
Resetting: 32
Hub PIN: 31
I Intercom: 19
K Key lock: 19
Key tone: 26
M Making calls: 15
Missed calls: 16
Mute: 17
N Network status: 33
Night mode: 29
Noise reduction: 18
Nuisance call block: 30
P Pause: 15
Phonebook: 20
Power on/off: 13
Privacy mode: 27
R Recall/flash: 17, 27
Redialling: 15
Region settings: 32
Ringer tone: 26, 27
S Speakerphone: 15
Speed dial: 21
T Transferring calls: 18
Troubleshooting: 48
V Voice mail: 45
Volume
Receiver: 15
Ringer (Handset): 15, 26, 27
Speaker: 15
W Wall mounting: 10
Wi-Fi settings: 32
56
Index
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57
Notes
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58
Notes
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59
Notes
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For your future reference
We r
ecommend keeping a record of the following information to assist with any repair under
warranty.
Serial No. Date of purchase
(found in the handset battery compartment)
Name and address of dealer
Attach your purchase receipt here.
For Australia
Cust
omer Care Centre Tel. No.: 132600 or website www.panasonic.com/au
For New Zealand
Customer Care Centre Tel. No.: (09) 272 0178 or website www.panasonic.com/nz
Sales Department:
1 Innovation Road, Macquarie Park NSW 2113, Australia
Sales Department:
18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Auckland,
New Zealand
Phone: (09) 272 0100
Fax: (09) 272 0137
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
© Panasonic System Networks Co., Ltd. 2015
*PNQX7351ZA*
*PNQX7351ZA*
PNQX7351ZA CC0315WK0 (E)
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