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46
TROUBLESHOOTING
TROUBLESHOOTING
FAQs
My new oven doesn’t cook like my old one. Is
there something wrong with the temperature
settings?
No, Your oven has been factory tested and calibrated.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new
oven is too hot or too cold, you can adjust the oven
temperature yourself to meet your specific cooking
needs. Refer to the Temperature Adjustment section,
page 13, for easy instructions on how to adjust your
thermostat.
Is it normal to hear a clicking noise coming from
the back of my oven when I am using it?
Your new oven is designed to maintain a tighter
control over your oven’s temperature. You may
hear your oven’s heating elements “click” on and off
more frequently on your new oven. This is a normal
operation.
During convection cooking the fan stops when I
open the door. Is that normal?
Yes, this is normal. When the door is opened, the
convection fan will stop until the door is closed.
Can I use aluminum foil to catch drippings in my
oven cavity?
Never use aluminum foil to line the bottom or sides
of the oven. The foil will melt and stick to the bottom
surface of the oven, and will not be removable. Use
a sheet pan placed on a lower oven rack to catch
drippings instead. (If foil has already melted onto the
bottom of the oven, it will not interfere with the oven’s
performance.)
Can I use aluminum foil on the racks?
Do not cover racks with aluminum foil. Covering
entire racks with foil restricts air flow, leading to poor
cooking results. Use a sheet pan lined with foil under
fruit pies or other acidic or sugary foods to prevent
spillovers from damaging the oven finish.
CAUTION
Foil may be used to wrap food in the oven, but
do not allow the foil to come into contact with the
exposed heating/broiling elements in the oven.
The foil could melt or ignite, causing smoke, fire,
or injury.
Can I leave my racks in the oven when running a
Self Clean cycle?
No. Although it will not damage the racks, it will
discolor them and may make them hard to slide in
and out during use. Remove all items from the oven
before starting a Self Clean cycle.
What should I do if my racks are sticky and have
become hard to slide in and out?
Over time, the racks may become hard to slide in
and out. Apply a small amount of olive oil to the ends
of the racks. This will work as a lubricant for easier
gliding.
Should I broil with the door open or closed?
Your oven isn't designed for open door broiling. If you
broil with the oven door open, it can damage the oven
knobs and display.
Why aren't the function buttons working?
Make sure that the oven is not in Lockout mode. The
lock symbol
will show in the display if Lockout is
activated. To deactivate Lockout, tap the display to
see the unlock popup. Press UNLOCK for 3 seconds
to cancel the lockout function. The lock icon will
disappear at the upper right in the display.
My oven is still dirty after running the
SpeedClean™ cycle. What else should I do?
The SpeedClean™ cycle only helps to loosen light
soils in your oven to assist in hand-cleaning of your
oven. It does not automatically remove all soils
after the cycle. Some scrubbing of your oven is
required after running the SpeedClean™ cycle.
I tried scrubbing my oven after running
SpeedClean™, but some soils still remain.What
can I do?
The SpeedClean™ feature works best when
the soils are fully soaked and submerged in
water before running the cycle and during hand-
cleaning. If soils are not sufficiently soaked in water,
it can negatively affect the cleaning performance.
Repeat the SpeedClean™ process using sufficient
water. Sugar-based and certain greasy soils are
especially hard to clean. If some stubborn soils
remain, use the Self Clean feature to thoroughly
clean your oven.
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