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35
Troubleshooting
You can often easily eliminate problems that may occur
on your own. Before calling customer service, take into
account the following information.
9 WARNING
Risk of electric shock
Improper repairs are dangerous. Only an
authorized servicer may perform repairs and may
replace damaged plug and connections. Remove
the power plug or turn off the circuit breaker or
fuse in the fuse box if the appliance is damaged
or not working. Call Customer Service.
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Disruption Possible cause Solution
Appliance not working, no display Plug not inserted Connect the appliance to the electricity
mains
Power failure Check whether other kitchen appliances
are working
Fuse defective Check in the fuse box whether the fuse for
the appliance is in working order
Operating error Switch off the fuse for the appliance in the
fuse box and switch it on again after about
10seconds
Appliance cannot be started Appliance door is not quite closed Close appliance door
Appliance is not working, display is not
responding. 0 appears in the display.
Child lock activated Deactivate child lock (see section entitled
‘Child lock’)
Appliance switches off automatically Safety deactivation: the appliance has not
been operated for longer than 12hours
Confirm the message with ™, switch off
the appliance and set it again.
Appliance does not heat up, ° appears in
the display
Appliance is in the demo mode Deactivate demo mode in the basic set-
tings
Appliance cannot be started, and a mes-
sage appears on the display
Water tank is empty Fill water tank
No steam visible Steam is not visible above 212° F
(100°C)
This is normal
Extreme amounts of steam emerging at
the top of the door
Appliance is calibrating the boiling point
or is preheating or the mode has been
changed
This is normal
Boiling point has not yet been adjusted Adjust the boiling point
Extreme amounts of steam emerging at
the side of the door
Door seal soiled or loose Clean the door seal and insert it in the
groove
There is a 'plop' noise during cooking Stress expansion in the event of a large
temperature difference
This is normal
Appliance does not steam properly any
more
Appliance is clogged with scale Start the descaling program
Error message "Exxx" If an error message appears, turn the pro-
gram selection to 0; if the display goes off,
it was a one-time problem. If the problem
occurs repeatedly or if the display stops,
please contact after-sales service and
inform them of the error code.
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