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Problem solving guide
77
General problems with the washing machine
Problem Possible cause and remedy
The washing machine
smells.
Hygiene info was ignored. A programme using a
temperature above 60°C has not been run for a long
period of time.
In order to prevent bacteria and unpleasant odours
building up in the machine, run the Clean machine
programme using the Miele IntenseClean washing
machine cleaner or powder detergent.
The detergent dispenser drawer was left closed after
washing.
Leave the detergent dispenser drawer slightly
open to allow it to dry.
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
The pump makes
strange noises.
This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
The interior drum
lighting does not come
on.
The drum lighting will go out automatically after five
minutes.
Open the pull-down menu from the overview menu
and then touch the sensor.
The drum lighting is faulty.
Call Miele.
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