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The problem Try this!
The TV audio is not being played
through the AV receiver.
Check the A/V receiver's power supply and its settings.
• When connecting the optical cable between the TV and A/V receiver, make sure
that the sound output is set Optical on your TV.
• In case of HDMI-eARC connection, make sure that it is connected to the eARC
dedicated HDMI port on your TV. However, the eARC can be used only when the
A/V receiver supports the eARC feature.
The sound is not heard clearly.
Change to an appropriate sound mode.
• Settings Sound Sound Mode
When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are
automatically adjusted to the surroundings.
• Settings General Intelligent Mode Settings Intelligent Mode
This function may not be supported depending on the model.
To optimise the sound depending on the surroundings, select Adaptive Sound+.
• Settings General Intelligent Mode Settings Adaptive Sound+
This function may not be supported depending on the model.
The volume of the external device
cannot be adjusted.
Check the cable connection between the TV and the external device.
When connecting an external speaker such as home theatre via HDMI, make sure it is
connected to the HDMI (eARC) port on the TV. Make sure that the Settings
General External Device Manager Anynet+ (HDMI-CEC) is active on your TV.
I want to turn off and on the TV
and audio device at the same
time.
When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off
and on together. It may not be supported depending on the Samsung Soundbar
model.
When you connect an audio device that supports HDMI-eARC to the HDMI (eARC) port
on the TV, the power turns off and on together.
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