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Turning the Wemo device OFF and ON using the App or just pressing the restart or reboot button
will start the device back. Restarting it will often do the same thing but if the Wemo device cannot
be easily reached, try turning it OFF and ON with the App. This might be related to brownouts.
Devices do not show up in App
Wemo devices will either not show up locally or remotely or will show up grayed out. Here are
some issues you may be experiencing and their solutions:
1. Wemo device is unplugged or removed from the Wi-Fi
If you have unplugged a Wemo device, the App may still have it registered and will look for it. This
will be grayed out in the App. Reinstalling the App usually fixes this.
2. Using Wemo devices in multiple homes
If you have multiple homes with Wemo devices in them, you will only see one set at a time. You will
need to have two mobile devices or choose a home to control remotely.
For more troubleshooting tips, click here.
Wemo will not connect to the router's Wi-Fi
Is your Wemo device not connecting to your router's Wi-Fi? Here are some fixes:
1. Check your router
Check the type of router you’re using. Wemo is designed for home routers that
support WPA™, WPA2™ and WEP security types. If you are using a business class router with
enterprise security your Wemo will not be able to connect to it.
2. Change the channel
If the channel is clogged, you might see trouble connecting to the Wemo device or in keeping it
connected. The recommended Wi-Fi channel setting is Auto. However, you can also change your
router’s channel to avoid interference with other routers in your area that are possibly using the
same channel as yours. If you are using a Belkin router, click here to know how to change the Wi-
Fi channel.
3. Broadcast the Wi-Fi name
Make sure that your Wi-Fi is broadcasting at 2.4 GHz frequency and that it supports the Wireless-B,
-G or -N standards. Also, make sure that the router’s Wi-Fi name is set to broadcast. If it is hidden,
your Wemo may experience difficulties connecting or staying connected to your Wi-Fi.
4. Check the Wi-Fi password
Check your router's security settings. Wemo only supports WPA™, WPA2™ and WEP security
types and passwords of eight to 63 characters comprised of numbers, letters and special
characters.