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Duplicate devices showing
To resolve duplicate devices appearing in the Devices list, disable then enable again the Remote
Access feature in your Wemo App. To learn how, follow the steps below:
Step 1: On your iOS or Android™ device, tap the App icon.
Step 2: Tap the gear icon for Android or More for iOS.
Step 3: Tap Remote Access.
Step 4: Tap Forget and Disable. This will disable the remote access on your device.
Step 5: Tap Enable Remote Access to enable it back.
Other issues
These issues may be resolved by updating your Wemo device’s firmware. To learn how to update
your Wemo device, click here.
Wemo not detected / intermittently detected
Rules trigger incorrectly or not as scheduled
Slow to detect devices and/or Rules
Wemo device “Loses” settings
Wemo was set up but can no longer be controlled. It would seem that the device has lost its
settings but in reality nothing is lost. Below are the causes of this problem and their solutions:
1. Firmware update
Did you update the firmware? Sometimes after a firmware update, the unit needs to be
powercycled. Unplug the Wemo device and wait for 20 seconds and plug it back in. Do NOT reset
or restore the device. It will connect back to your Wi-Fi and continue its normal operation.
2. Router channel
The Wemo device will either have a blinking orange or blue status light. This means that the device
can’t connect to the router. Move the device nearer the router for a stronger signal. If there is a
strong signal however, check the router and see if it is set to a static channel. Setting it to Auto and
unplugging the Wemo device for 20 seconds usually allows the Wemo device to connect back.
3. Hidden Wi-Fi name
The Wemo device can manually be connected to a hidden Wi-Fi name but will eventually become
disconnected. The device will blink orange. Changing the Wi-Fi name to broadcast usually
resolves the issue.
4. The rules are no longer working
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