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Troubleshooting
111
B
Copying difficulties
Difficulties Suggestions
Cannot make a copy.
Make sure that COPY is illuminated.
See How to copy uu page 54.
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and
also the white bar and white plastic above them.
See Cleaning the corona wire uu page 74.
See Advanced User's Guide: Cleaning the scanner.
Copies are blank. Make sure you are loading the document correctly.
See Using the automatic document feeder (ADF) uu page 24 or Using the
scanner glass uu page 25.
Scanning difficulties
Difficulties Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source. In
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver
See Software User's Guide: Scanning a document using the ICA driver (Mac OS
X 10.6.x or greater).
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work. See Network difficulties uu page 112.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
users)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
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