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ENG
31
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? ¼ Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air? ¼ Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
¼ Press the (Mute) button to cancel the Mute
function.
¼ Adjust the volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and main
unit too far?
¼ Replace with new batteries.
¼ Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Center.
¼ Press and hold the
p
button for 5 seconds to reset
the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the
main unit of the product.
¼ Try to connect your subwoofer again.
(See Page17)
TROUBLESHOOTING
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